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Head of Risk & Compliance and Authorised Manager

Luxembourg, Luxembourg · Job Posted June 10, 2026
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Job Responsibility

  • Lead our effort to obtain an EMI licence in Luxembourg, including representing Shopify's positions clearly, constructively, and with evidence-based regulatory judgment
  • Act as a primary interface with the Commission de Surveillance du Secteur Financier (CSSF) throughout the application process and post-authorisation
  • Design and hold management-level accountability for our AML/CTF and risk management programmes, ensuring alignment with CSSF regulations
  • Serve as one of two local Authorised Managers, with substantive decision-making authority and collective responsibility for sound and prudent management of the entity
  • Provide second line of defence oversight of our regulatory obligations, including PSD2/EMD2, consumer protection, business conduct, fraud risk, safeguarding, outsourcing risk, business continuity, ICT and privacy
  • Lead the local Risk & Compliance function, including setting priorities, supervising and supporting the MLRO and other local function holders, managing the risk register, coordinating group support, and ensuring appropriate resourcing as the entity scales
  • Drive cross-functional collaboration with Product, Engineering, Operations and other teams across Shopify to ensure our entity's risk is appropriately managed
  • Coordinate management responses to internal audit reviews and drive closure of audit and CSSF findings
  • Produce the annual Compliance Report for the Board and CSSF, as well as other management reporting
  • Monitor and interpret CSSF and other regulatory developments
  • translate them into actionable plans for the business

Requirements

  • Significant senior compliance leadership experience within an EU-regulated financial institution (payments/e-money strongly preferred), including oversight of Luxembourg-regulated programmes
  • Deep working knowledge of CSSF regulatory expectations for payments/e-money firms, including local AML/CTF and other risk management functions
  • Track record of directly engaging with the CSSF during both the EMI/PI licensing and post-authorisation stages
  • Experience working collaboratively to build and scale risk and compliance programmes for new, high-growth products, across distributed teams
  • Demonstrated ability to work effectively with a management board and to provide clear, risk-based reporting and timely escalation
  • Prior CSSF "fit and proper" approval or demonstrated ability to meet such expectations for an Authorised Manager (including background screening)
  • Residency in Luxembourg with the ability to commute to the office for in-person meetings, as needed (e.g., with regulators, financial partners)
  • Advanced English language skills

Nice to have

  • CAMS, ICA, or comparable AML certification
  • French language skills

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