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Head of risk and compliance operations

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Randstad

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Location:
India , Chennai

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Head of Risk & Compliance Operations – Service Delivery is responsible for building, leading, and scaling centralized risk and compliance operations within the GCC to support multiple businesses and regions. The role ensures consistent, high-quality service delivery across operational risk management, compliance monitoring, AML/KYC operations, regulatory reporting support, and control assurance. This role focuses on operational execution, service delivery excellence, standardisation, vendor management, and team leadership, while aligning closely with enterprise risk frameworks and regulatory expectations.

Job Responsibility:

  • Define and implement a risk and compliance operations service delivery strategy aligned with enterprise risk appetite, regulatory requirements, and GCC operating principles
  • Translate enterprise risk and compliance frameworks into scalable, efficient, and standardised operational processes across countries and business units
  • Establish a service delivery model covering in-scope risk and compliance activities, roles, SLAs, escalation paths, and governance forums
  • Support transition of risk and compliance processes into the GCC, including scope definition, knowledge transfer, stabilisation, and optimisation
  • Lead day-to-day delivery of operational risk and compliance processes, including risk identification, assessment, issue tracking, remediation support, and reporting
  • Oversee operational execution related to AML/KYC, financial crime operations, sanctions screening support, regulatory reporting operations, and control testing support, as applicable to the GCC scope
  • Ensure consistent application of controls and procedures across markets while addressing local regulatory nuances
  • Drive continuous improvement to reduce operational risk, improve turnaround times, and enhance service quality
  • Build and manage a centralised risk & compliance operations team delivering services to multiple regions and stakeholders
  • Define, monitor, and manage SLAs, KPIs, service quality metrics, and cost efficiency measures
  • Establish strong service governance including issue management, root cause analysis, remediation tracking, and stakeholder reporting
  • Partner with business, second line risk, compliance, and audit teams to ensure seamless service delivery and clear accountability
  • Strengthen operational governance, internal controls, and compliance monitoring frameworks across GCC-delivered activities
  • Ensure audit readiness and coordinate operational support for internal audits, regulatory reviews, and external audits
  • Maintain robust documentation including SOPs, process maps, control descriptions, and evidence standards
  • Proactively track regulatory changes impacting GCC-delivered services and work with stakeholders to update processes accordingly
  • Partner with IT and digital teams to implement and enhance risk and compliance technology platforms, including monitoring tools, workflow systems, and reporting solutions
  • Drive automation and digitisation initiatives to improve efficiency, accuracy, and control effectiveness
  • Leverage data and analytics to provide operational insights, trend analysis, and risk indicators to stakeholders
  • Support transformation initiatives aligned with broader GCC and enterprise digital roadmaps
  • Work closely with business units, regional risk and compliance teams, legal, audit, and governance functions across geographies
  • Act as the primary service delivery interface for GCC-led risk and compliance operations
  • Enable consistent service delivery across regions while balancing regulatory and business-specific requirements
  • Support leadership decision-making through clear reporting, insights, and issue escalation
  • Oversee budgeting, headcount planning, resource forecasting, and productivity modelling for Risk & Compliance operations
  • Manage external vendors and service partners ensuring quality and SLA compliance
  • Drive disciplined cost management and resource optimization

Requirements:

  • 15+ years operational risk/compliance experience with 5+ in leadership roles in a Financial Services GCC environment
  • Experience in risk frameworks
  • Strong knowledge of GCC regulatory environments (financial sector, corporate compliance)
  • Excellent analytical, communication, and stakeholder management skills
  • Change agent with strong project execution capabilities

Additional Information:

Job Posted:
February 16, 2026

Expiration:
March 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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