Head of Revenue Cycle Management

• Own and continuously evolve the full revenue lifecycle, including payer credentialing, billing, collections, and escalations
• Design and implement scalable workflows that optimize for clean claim rate, time to credential, days to pay, and net collections
• Lead with a customer-first mindset, resolving complex RCM and credentialing issues with empathy and clarity
• Collaborate with Customer Success to deliver financial transparency and performance confidence to providers
• Build proactive communication systems that provide timely updates and strong practice-level visibility
• Manage and scale a hybrid team of in-house staff and external vendors, driving high performance and clear accountability
• Develop service levels, escalation paths, and coaching practices that grow with the organization
• Partner cross-functionally with Product, Growth, Legal, and Customer Success to ensure every practice is credentialed and paid efficiently
• Provide strategic insights on payer trends, operational risks, and process improvement opportunities to senior leadership

• 5–10 years of experience in Revenue Cycle Management with a demonstrated track record of improving systems, outcomes, and performance
• Experience in startup or scaling environments — you’ve built RCM functions from the ground up, not just inherited them
• Proven success managing external vendors and in-house teams with a data-driven and metrics-focused approach
• Outstanding communication skills with the ability to lead through ambiguity and maintain composure under pressure
• A strong bias toward action, a systems-building mindset, and a deep belief in the transformative power of nurse practitioners in healthcare

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