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As Head of Ancillary Revenue, you’ll own the strategy and performance of Forge Holiday Group’s ancillary revenue streams across our UK brands. Your mission: drive growth from value-added products such as food & beverage upgrades, experience add-ons, equipment hire, premium services, pet packages, and other guest enhancements. Reporting to the Director of Revenue Management, you’ll turn long-term strategy into high-impact trading outcomes and shape the future of group revenue capability. You’ll lead the Ancillary Trading team in a matrix structure, embedding monetisation across the customer journey, pricing, and commercial decision-making to maximise revenue, optimise margins, and enhance guest experience.
Job Responsibility:
Deliver and evolve the group’s ancillary revenue strategy, translating long-term direction into clear trading priorities and outcomes
Develop and lead the ancillary revenue roadmap, including upsells, add-ons, partner services, and experiences
Define pricing and packaging strategies that balance guest value, margin, and conversion
Own performance across pricing, partner selection, packaging, and commercial outcomes
Set and manage targets and KPIs, including revenue per booking, conversion, take-rate, margin, and partner performance
Build and manage partnerships with suppliers, experience providers, and other partners to drive incremental revenue and guest value
Analyse results and provide insight-driven recommendations to senior leadership
Work with analytics and data teams to identify high-value opportunities, segment guests, personalise offers, and optimise conversion
Partner with technology and product teams to embed ancillary monetisation into the digital guest journey, ensuring seamless UX, automation, and measurement
Build and lead a small, high-performing team, delivering both operational excellence and transformation
Develop future revenue leaders, embed best practice, and create scalable operating standards
Set clear performance expectations, standards, and succession pathways
Requirements:
Senior commercial or revenue leadership experience in travel, hospitality, or holiday letting
Strong analytical mindset, comfortable with data, segmentation, KPIs, and business cases
Experience building and scaling new revenue streams from concept to market
Excellent partnership and negotiation skills with external providers
Familiarity with digital commerce, guest journey optimisation, and conversion funnel design
Proven ability to influence cross-functional stakeholders across marketing, tech, property operations, and data
Deep commercial acumen, problem-solving capability, and confident executive communication
Understanding of the holiday-lettings or wider travel ecosystem (advantageous)
Entrepreneurial mindset
Guest-centric
Collaborative
Data-driven but pragmatic
High accountability, low ego
What we offer:
Annual STIP Company-wide Bonus
33 days holiday (incl. bank hols) + extra days for long service
Your birthday off
2 paid volunteering days
Enhanced Maternity and Paternity Leave - (24 weeks maternity, 3 weeks paternity at 100% pay)
B Corp certified - we care about people & planet
Exclusive holiday discounts for you, friends, and family
Wellbeing perks, gym access at HQ, health cash plan