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Head of Retail

Hunter Campbell Limited

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Location:
New Zealand , Auckland

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

This is a hands-on, multi-site role where you’ll work closely with Store Managers to drive operational excellence, elevate in-store execution, and ensure a consistent, high-quality customer experience across all locations. You’ll play a key role in coaching leaders, embedding strong retail disciplines, and bringing marketing initiatives to life in-store. This role will suit someone who thrives in a fast-paced, creative environment and enjoys balancing strategy with on-the-ground execution.

Job Responsibility:

  • Lead and support multi-site retail operations, ensuring consistency in store standards, service, and execution
  • Coach and develop Store Managers through regular check-ins, 1:1s, and performance conversations
  • Drive a strong customer-first culture aligned to brand values and service expectations
  • Oversee store operations including stock control, inventory processes, and compliance standards
  • Deliver hands-on Visual Merchandising coaching, training, and store audits
  • Translate marketing campaigns into seamless in-store execution, including events and activations
  • Coordinate store events, ensuring readiness, execution quality, and post-event feedback
  • Maintain operational reporting including weekly check-ins, action tracking, and monthly summaries
  • Monitor key operational metrics including VM compliance, training completion, and store standards
  • Ensure Health & Safety, compliance, and risk management practices are upheld across all stores
  • Collaborate with internal teams including Marketing and Supply Chain, and external partners such as landlords and service providers

Requirements:

  • 6+ years’ retail leadership experience across multiple sites in New Zealand
  • Proven ability to lead, coach, and develop Store Managers
  • Strong operational background with a focus on consistency and execution
  • Hands-on Visual Merchandising experience with the ability to train and audit
  • Experience delivering in-store execution of marketing campaigns and events
  • Excellent communication, organisation, and reporting skills
  • A proactive, adaptable approach with the ability to work across multiple priorities
  • Familiarity with NZ Health & Safety and compliance requirements
  • Ability to travel between store locations (once a quarter out of Auckland)
What we offer:
  • Part of a creative and collaborative environment where your impact will be visible across the retail network
  • Unique opportunity to step into a well-established New Zealand brand
  • Flexibility, variety, and the chance to work closely with a passionate and high-performing team

Additional Information:

Job Posted:
March 27, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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