Head of Retail Operations Job at Meta (Burlingame)

Head of Operations

We are seeking an experienced and commercially driven Head of Operations to lead...

Location

United Kingdom , Kent

Salary:

75000.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Significant senior operational leadership experience within catering, hospitality, retail, foodservice, or a related environment
Proven success managing a large, complex operation with multiple outlets and service offers on a single site
Strong people leadership skills with experience managing and developing large teams through direct and indirect reports
Excellent client relationship management and stakeholder engagement skills
Strong commercial and financial acumen, with responsibility for budget management, revenue generation, and cost control
Experience growing retail sales and enhancing customer engagement through innovative food and service concepts
Ability to use customer insight, operational data, and technology to drive decision-making and improve performance
Excellent communication, influencing, and problem-solving skills
Strong understanding of Health & Safety, Food Safety, and operational compliance requirements
Passion for food, hospitality, and delivering exceptional customer experiences

Job Responsibility

Lead the overall operation of a large, multi-outlet foodservice and hospitality environment, ensuring consistently high standards across all areas
Build and maintain a positive and collaborative relationship with the client, acting as a trusted partner and key point of contact
Drive a culture focused on customer service excellence, innovation, and continuous improvement
Ensure all outlets are appropriately resourced, supported, and managed to deliver outstanding service and operational efficiency
Lead, coach, and develop a large management and frontline team, creating clear accountability and opportunities for growth
Deliver agreed financial targets, including revenue growth, profitability, labour management, and cost control
Analyse performance data and customer insight to identify opportunities to improve participation, customer satisfaction, and commercial performance
Ensure retail pricing strategies are implemented effectively and in line with company and client requirements
Monitor customer feedback and satisfaction surveys, implementing meaningful action plans to enhance the customer experience
Drive innovation across food, retail, hospitality, and service delivery, introducing new concepts and initiatives that add value for customers and clients

What we offer

competitive salary
excellent benefits package
genuine opportunities for career development and progression

Fulltime

Head of Retail

A diversified property conglomerate with an established track record in large-sc...

Location

Malaysia , Johor Bahru

Salary:

18000.00 - 20000.00 MYR / Month

Randstad

Expiration Date

July 10, 2026

Requirements

Bachelor's Degree
Minimum 10 years of experience in retail mall management, property management, or commercial leasing
At least 5 years in a leadership or senior management role
Experience managing shopping malls or mixed-use developments is preferred
Strong financial and commercial acumen
Good understanding of mall operations, facilities management, and tenant fit-out processes
Excellent communication and stakeholder management skills

Job Responsibility

Strategic Asset Management: Oversee the strategic management of a diverse portfolio of retail spaces and mall assets, ensuring long-term value creation
Asset Revitalization: Spearheaded the development and implementation of revitalization strategies to expedite post-pandemic recovery and enhance operational efficiency through cost optimization and streamlined procurement
Strategic Repositioning: Formulated and executed new retail positioning plans to sharpen market competitiveness, successfully diversifying the tenant mix and increasing mall footfall
Full-Spectrum Operations: Direct day-to-day Centre Management, encompassing finance and credit control, retail leasing, contract negotiations, marketing and placemaking, carpark operations, and integrated facilities management (technical and non-technical)

What we offer

The company cultivates a dynamic and entrepreneurial culture where team members are empowered with a high degree of autonomy to drive their own projects. This environment offers an exceptional opportunity to build a robust career portfolio through hands-on experience and a focus on personal growth

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Head of Retail

Head of Retail is responsible for defining and delivering the retail strategy ac...

Location

United Kingdom , London

Salary:

Not provided

D R Newitt Recruitment

Expiration Date

Until further notice

Requirements

Senior multi-site retail leadership experience within luxury beauty, cosmetics, or premium retail
Proven commercial track record delivering sales growth
Experience leading large multi-layered field teams
Strong understanding of retail operations and luxury service standards
Making data-driven decisions
Utilising strong stakeholder management skills

Job Responsibility

Define and execute the UK&I retail growth strategy to set sales targets & strategic direction with National Field Sales Managers (tracking KPIs, performance insights, and sales forecasts)
Analyse market trends, competitor activity, and consumer behaviour to identify growth opportunities across partners, doors, and channels
Lead and develop senior retail leaders and field teams (2 direct NSM reports + indirect oversight across 3 ASM & 15 Store Managers & 300+ in-store colleagues)
Build a high-performance retail culture & support recruitment, onboarding, and succession planning
driving accountability and productivity across field teams
Drive innovation and efficiency in retail operations whilst maintaining luxury standards across stores, counters, and retail environments
Ensure strong visual merchandising, staffing models, and stock management
Champion luxury service standards and experiential retail
elevating product knowledge and service behaviours across teams
Monitor customer feedback and refine service models

What we offer

Competitive Base DOE + Bonus + Travel
18% bonus
£5k travel allowance
26 days holiday + BH + time off for your Birthday, Marriage & Moving House
Private Medical
Enhanced Parental Allowance
8% Matched Pension
Life Assurance up to 4x salary
Generous product allocation & discount
Flexible Fridays

Fulltime

Head of Retail

Swatch is looking for a Head of Retail Sales who is responsible for overseeing t...

Location

United States , Miami

Salary:

Not provided

Swatch Group

Expiration Date

Until further notice

Requirements

8-10 years of Retail Management experience
High identification with brand values
Strong negotiation skills
Problem solving & Customer Service oriented
People Management, Leadership and communication skills

Job Responsibility

Develop tools for a daily business in the stores and in collaboration with Swatch HQ
Develop objectives to ensure store profitability
Analyse sales and KPI’s in order to maximise the store performance
Preparing Sales forecast according to the budget/commercial targets in the country per store and employee
Supervise & Implement actions of turnover of sales, operations strategies to maximize growth potential for the retail business
Creates reports to use on a daily business
Review and manage inventory levels through identification of appropriate product assortment for corporate stores in line with Swatch HQ procedures
Oversee the sales and operations of the retail locations
Help to identify new business opportunities for retail division by detecting potential new store locations across the market and to let approve by Swatch HQ
Establish Retail expense budget for the country

What we offer

Excellent health, dental and vision insurance (eligible 1st of the month following 30 days
generous employer contribution)
Immediate participation in the 401(k) and 100% vested employer match after one year
Company paid life insurance and Long Term Disability
18 PTO days per year, 23 PTO after 5 years
7 days per year extended paid time for medical, parental and military leave
Holiday pay
Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
Employee product discount
Internal transfer and growth potential

Fulltime

Head of Retail and Logistics

We’re looking for an experienced Head of Retail and Logistics to lead both front...

Location

United Kingdom , Manchester

Salary:

50000.00 GBP / Year

Levy

Expiration Date

Until further notice

Requirements

Proven experience across retail, hospitality and logistics/supply chain – multisite, stadium or event catering environments
A background in retail and beverage including managing logistics and procurement operations
Strong commercial acumen with the skills to manage budgets, P&L drivers and deliver financial targets
An inspiring leader who can motivate and develop large, shift-based teams including casual workers
Excellent planning and organisational skills with capacity to manage competing priorities across multiple sites and events
Strong analytical skills - able to interpret COS, VPM, yield and POS data to inform decisions
Excellent stakeholder/vendor management and negotiation skills
Sound knowledge of HSE, food safety and licensing requirements
IT literate
comfortable with inventory and rostering systems and producing management reports

Job Responsibility

Oversees logistics, procurement, and stock control to optimise availability, reduce waste, and ensure compliance
Drives financial performance, owning P&L, controlling costs, and maximising revenue and spend per head
Builds and leads high-performing teams, managing recruitment, training, and workforce planning at scale
Manages client and stakeholder relationships, delivering reporting, innovation, and continuous improvement
Champions health, safety, compliance, and sustainability across all operations
Uses data and technology to improve efficiency, forecasting, and operational performance
Ensures robust event planning, logistics coordination, and emergency preparedness

What we offer

Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
Mental health support: 24/7 Employee Assistance Programme
Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave
Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
Development opportunities: Professional subscriptions, ongoing training and structured career pathways
23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
Competitive salary with bonus and full company benefits

Fulltime

Head of Retail

This is a hands-on, multi-site role where you’ll work closely with Store Manager...

Location

New Zealand , Auckland

Salary:

Not provided

Hunter Campbell Limited

Expiration Date

Until further notice

Requirements

6+ years’ retail leadership experience across multiple sites in New Zealand
Proven ability to lead, coach, and develop Store Managers
Strong operational background with a focus on consistency and execution
Hands-on Visual Merchandising experience with the ability to train and audit
Experience delivering in-store execution of marketing campaigns and events
Excellent communication, organisation, and reporting skills
A proactive, adaptable approach with the ability to work across multiple priorities
Familiarity with NZ Health & Safety and compliance requirements
Ability to travel between store locations (once a quarter out of Auckland)

Job Responsibility

Lead and support multi-site retail operations, ensuring consistency in store standards, service, and execution
Coach and develop Store Managers through regular check-ins, 1:1s, and performance conversations
Drive a strong customer-first culture aligned to brand values and service expectations
Oversee store operations including stock control, inventory processes, and compliance standards
Deliver hands-on Visual Merchandising coaching, training, and store audits
Translate marketing campaigns into seamless in-store execution, including events and activations
Coordinate store events, ensuring readiness, execution quality, and post-event feedback
Maintain operational reporting including weekly check-ins, action tracking, and monthly summaries
Monitor key operational metrics including VM compliance, training completion, and store standards
Ensure Health & Safety, compliance, and risk management practices are upheld across all stores

What we offer

Part of a creative and collaborative environment where your impact will be visible across the retail network
Unique opportunity to step into a well-established New Zealand brand
Flexibility, variety, and the chance to work closely with a passionate and high-performing team

Parttime

Head of Retail Development

Reality Labs brings together experts to develop and ship groundbreaking products...

Location

United States

Salary:

193000.00 - 269000.00 USD / Year

Head of Retail Delivery

Valtech is a strategic partner for this client, responsible for the end-to-end d...

Location

France , Paris

Salary:

Not provided

Valtech

Expiration Date

Until further notice

Requirements

Proven track record in Retail IT management
Experience leading distributed delivery teams (onshore/offshore), with strong governance and structure
Solid understanding of Retail systems (Oracle ecosystem (XStore, SIOCS), OMS, SAP, payments), enough to challenge and guide the client
Demonstrated ability to manage complex programs, multiple streams, and strong business/IT stakeholders
Experience working with major global brands or in luxury/fashion retail is a strong plus
Clear, direct and structured communicator
Strong leadership presence, capable of influencing senior stakeholders
High autonomy, ownership and ability to take decisions quickly
Comfortable managing pressure, ambiguity and large delivery organisations
Collaborative mindset with a focus on trust, transparency and long-term partnership

Job Responsibility

Lead Valtech’s end-to-end retail delivery for the client and teams across France and India
Own the performance, coordination and execution of retail technology initiatives (POS, inventory management, integrations, QA, Support, Release, Agile processes…), ensuring predictable delivery, strong quality standards and seamless collaboration with client’s retail teams
Ensure the right organization, processes, capabilities and governance are in place to secure industrialized, scalable delivery
Own the global Retail delivery plan for Valtech: scope, milestones, budgets, risks and dependencies
Structure and operate the France–India delivery model, ensuring alignment, stability and capacity planning across teams
Guarantee predictable delivery with clear commitments, transparent reporting and controlled deviations
Lead release governance, environments planning, cutovers and hypercare activities
Drive continuous improvement on MTTR, incident reduction, regression prevention, automation and operational excellence
Represent Valtech in relevant governance forums: SteerCos, client meetings, release boards, risk reviews…
Provide clear and structured communication to the client leadership

What we offer

Flexibility, with remote and hybrid work options (country-dependent)
Career advancement, with international mobility and professional development programs
Learning and development, with access to cutting-edge tools, training and industry experts

Fulltime

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Head of Retail Operations

Job Description

Job Responsibility

Requirements

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