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Head of Retail Operations

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360 Resourcing Solutions

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United Kingdom

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Job Description:

The Klondyke Group is seeking an experienced and commercially focused Head of Retail Operations to lead and manage our garden centre operations across the UK. This is a senior leadership opportunity within a progressive and growing business, with gardening, lifestyle and food at the heart of everything we do.

Job Responsibility:

  • Maintain consistently high retail standards across all centres
  • Take full responsibility for the overall performance of all garden centres across the group
  • Drive sustainable sales growth and margin improvement through strong operational execution
  • Deliver monthly retail budgets, forecasts and performance reviews
  • Use data, insight and market awareness to identify opportunities to improve customer satisfaction and drive sales
  • Liaise with concession partners and Head Office teams regarding lease agreements and contractual arrangements
  • Act as the key liaison between Buying and Operations
  • Work closely with the Group Profit Protection Manager to control waste and shrinkage
  • Liaise with the Group Health & Safety Manager and Group HR Manager to ensure policies are consistently followed
  • Work in partnership with the Marketing team to ensure campaigns, promotions and seasonal activity are consistently and effectively delivered in-store
  • Champion a customer-first approach
  • Encourage centres to reflect and connect with their local communities
  • Monitor customer feedback, insight and trends
  • Lead, coach and develop Regional Managers and Centre Managers
  • Create a culture of teamwork, accountability and continuous improvement across the retail estate
  • Support succession planning and talent development
  • Act as a visible, approachable and supportive leader

Requirements:

  • Highly experienced, commercially focused retail leader with proven multi-site responsibility
  • Strong track record of driving sales growth, improving profitability and leading large, complex retail teams
  • In-depth understanding of retail operations, stock control, labour planning and cost management
  • Experience working collaboratively with buying, marketing and support functions to deliver commercial success
  • Comfortable operating at Senior Leadership level, influencing and contributing to wider business strategy
  • Passionate and knowledgeable about Garden Centre retail
  • Values-driven leader who naturally demonstrates service, respect and teamwork
  • Inspirational and approachable manager who enjoys coaching, developing and supporting others to succeed
  • Confident and clear communicator, able to engage and influence stakeholders at all levels
  • Hands-on, visible and results-driven, with a positive, resilient and professional leadership style
  • Highly organised and adaptable, comfortable managing the pace and complexity of a seasonal retail business

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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