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Head of Retail Bank Fraud Business Analytics Director

https://www.citi.com/ Logo

Citi

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Location:
United States

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Category:
Finance

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

This critical leadership role within Citi's Fraud Analytics and Modeling organization is responsible for strategically leading all fraud prevention and detection efforts across the Retail Bank's digital payments, wires, and checks. The role involves managing a team of teams to leverage data, identify emerging fraud trends, and design and implement advanced strategies—including those using AI and automation—to prevent and mitigate all types of fraud attacks, from application fraud to sophisticated digital schemes. This leader will collaborate closely with various internal partners, including Financial Threats, Fraud Policy, and Operations, as well as business executives, to ensure fraud strategies are integrated, effective, and responsive to evolving business, technology, and threat landscapes, ultimately protecting both Citi and its customers.

Job Responsibility:

  • End-to-end ownership of Retail Bank Fraud Analytics across Fraud lifecycle
  • ownership of New Deposit Account as well as Early Months on Book Deposit Fraud
  • ownership and management of fraud rules, scores, and detection strategies, Risk appetite execution, POS interdiction strategies and defect analysis
  • drive Digital fraud analytics using available digital fraud tools (i.e. TMX, BioCatch, etc.) for Cards and Retail Bank new applications and digital transactions
  • leverage global cutting-edge techniques and thought leadership to drive innovation, while maintaining end-to-end view of business needs/goals
  • continually assess manual and automated processes to identify potential process gaps and opportunities to strengthen risk and controls
  • establish network and followership within and outside Fraud to drive cross-function collaboration
  • champion organizational agenda and initiatives with executive audience
  • integrate/connect team initiatives, actions and culture to drive a broader vision and support business goals
  • effectively mentor and coach direct reports and cross business partners
  • attract new talent and build diverse talent pipelines

Requirements:

  • 10+ years in fraud or risk management
  • experience in analytics and modeling or relevant area preferable
  • extensive quantitative and analytic skills
  • ability to derive patterns, trends and insights, and perform risk/reward trade-off analysis
  • extensive experience working with Big Data environment, coding within various traditional (SAS, SQL, etc.) and/or open source (i.e. Python, Impala, Hive, etc.) tools, and advanced machine learning techniques
  • understanding of the threat landscape, as well as impacts of macroeconomic, industry, regulatory and fraud trends
  • decisive with the ability to formulate and communicate a vision that is forward thinking and responsive to changes in the environment
  • ability to effectively engage and inspire small and large audiences for collaboration and innovative changes
  • experience with large scale Fraud organizations within financial services or related industry with a strong knowhow of Retail Bank payments and products
  • 8-10+ years of managing staff at various levels
  • experience in leading teams of Data Analysts / technical professionals
What we offer:
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Additional Information:

Job Posted:
October 04, 2025

Expiration:
October 10, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:
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