Head of Retail and Bars Jobs

Levy

Location:
United Kingdom, Charlton, London

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

45000.00 GBP / Year

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Job Description:

We’re looking for a strategic Head of Retail to join the dynamic team at Charlton Athletic Football Club – an iconic stadium with a strong blend of heritage and community that offers the ideal environment for entertaining football and first-class food. As Head of Retail you will lead Charlton Athletic’s Food & Beverage (F&B) retail operations, ensuring excellence in fan experience, commercial performance, and operational delivery across matchdays, non-matchdays, hospitality, and special events.

Job Responsibility:

Develop and implement a strategic plan for retail growth across F&B, bars, kiosks, and fan zones
Align operational plans with infrastructure projects and club-wide growth
Oversee daily operations of all retail functions including hospitality bars, food units, kiosks, mobile bars, and the fan zone
Lead stock control, procurement, supplier relationships, and cost efficiency
Manage cellar systems and general maintenance across all sites
Oversee new and exciting food concepts and launch new food lead offers
Ensure high standards in product quality, presentation, and service
Comply with food hygiene, health & safety, and licensing regulations
Deliver the Levy core signatures
Recruit, train, and manage a high-performing F&B team (supervisors, casual, and full-time staff)
Plan matchday staffing effectively to align with match profile and service demand
Set and monitor individual and team KPIs
Own P&L responsibility for all retail operations
Monitor sales, margins, and KPIs, delivering regular reporting to senior leadership
Ensure efficient stock management, ordering, and wastage control
Work with Commercial & Marketing to drive spend-per-head via promotions and activations
Support wider C&E (Conferences & Events) operations with VIP and large-scale events
Lead retail improvement projects
Coordinate with Facilities and Maintenance to ensure all upgrades and repairs are planned and delivered on time

Requirements:

Significant experience in senior retail / F&B leadership in a stadium, arena, large event, or greenfield setting
Proven track record of growing revenue, improving margins, and managing large teams
Strong people management and leadership skills across multi-site, high-pressure environments
Advanced operational knowledge: stock control, logistics, vendor negotiation, health & safety
Resilience and adaptability in high-demand match day environments
Excellent communicator with strong internal and external stakeholder management
Available to work evenings, weekends, and all matchdays

What we offer:

Healthcare
Wellbeing support
23 days' annual leave plus bank holidays
Life assurance
Meals on duty
Birthday off
Holiday purchase scheme
AvivaDigicare
Medicash (dental, optical, therapy treatments)
24/7 Employee Assistance Programme
2 days’ additional leave after returning from maternity leave
Day off for your baby’s first birthday
Enhanced family leave
Shopping, entertainment, and travel discounts
20% off Nuffield Health
10% off PureGym memberships
Pension scheme
Preferred rates on salary finance products
Professional subscriptions
Ongoing training
Structured career pathways

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Head of Retail and Bars