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Head of Retail and Bars

14forty.co.uk Logo

14forty

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Location:
United Kingdom , Charlton, London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

45000.00 GBP / Year
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Job Description:

We’re looking for a strategic Head of Retail to join the dynamic team at Charlton Athletic Football Club – an iconic stadium with a strong blend of heritage and community that offers the ideal environment for entertaining football and first-class food. As Head of Retail you will lead Charlton Athletic’s Food & Beverage (F&B) retail operations, ensuring excellence in fan experience, commercial performance, and operational delivery across matchdays, non-matchdays, hospitality, and special events.

Job Responsibility:

  • Develop and implement a strategic plan for retail growth across F&B, bars, kiosks, and fan zones
  • Align operational plans with infrastructure projects and club-wide growth
  • Oversee daily operations of all retail functions including hospitality bars, food units, kiosks, mobile bars, and the fan zone
  • Lead stock control, procurement, supplier relationships, and cost efficiency
  • Manage cellar systems and general maintenance across all sites
  • Oversee new and exciting food concepts and launch new food lead offers
  • Ensure high standards in product quality, presentation, and service
  • Comply with food hygiene, health & safety, and licensing regulations
  • Deliver the Levy core signatures
  • Recruit, train, and manage a high-performing F&B team (supervisors, casual, and full-time staff)
  • Plan matchday staffing effectively to align with match profile and service demand
  • Set and monitor individual and team KPIs
  • Own P&L responsibility for all retail operations
  • Monitor sales, margins, and KPIs, delivering regular reporting to senior leadership
  • Ensure efficient stock management, ordering, and wastage control
  • Work with Commercial & Marketing to drive spend-per-head via promotions and activations
  • Support wider C&E (Conferences & Events) operations with VIP and large-scale events
  • Lead retail improvement projects including: Coordinate with Facilities and Maintenance to ensure all upgrades and repairs are planned and delivered on time

Requirements:

  • Significant experience in senior retail / F&B leadership in a stadium, arena, large event, or greenfield setting
  • Proven track record of growing revenue, improving margins, and managing large teams
  • Strong people management and leadership skills across multi-site, high-pressure environments
  • Advanced operational knowledge: stock control, logistics, vendor negotiation, health & safety
  • Resilience and adaptability in high-demand match day environments
  • Excellent communicator with strong internal and external stakeholder management
  • Available to work evenings, weekends, and all matchdays
What we offer:
  • Healthcare
  • Wellbeing support
  • 23 days' annual leave plus bank holidays
  • Life assurance
  • Meals on duty
  • Birthday off
  • Holiday purchase scheme
  • Aviva Digicare
  • Medicash (dental, optical, therapy treatments)
  • 24/7 Employee Assistance Programme
  • 2 days’ additional leave after returning from maternity leave
  • Day off for your baby’s first birthday
  • Enhanced family leave
  • Shopping, entertainment, and travel discounts
  • 20% off Nuffield Health
  • 10% off PureGym memberships
  • Pension scheme
  • Preferred rates on salary finance products
  • Professional subscriptions
  • Ongoing training
  • Structured career pathways

Additional Information:

Job Posted:
December 14, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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