Head of Resilience and Tech Operations, HSBC

HSBC

Location:
Mexico, Toluca

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are building a unified, high-performance 'ONE Team' across the Americas and our Global Technology Hub. This leader will architect and command the operational engine for the Americas, driving elite levels of resilience and efficiency through a modern SRE culture. You will not just manage services; you will build the system that guarantees them. We are currently seeking an experienced professional to join our command staff in the role of Head of Resilience and Tech Operations, Americas for IWPB IT.

Job Responsibility:

Command and own the end-to-end incident response process for the Americas, driving down resolution time and preventing recurrence through rigorous post-mortems and engineering-led solutions
Architect and implement a modern Site Reliability Engineering (SRE) framework, replacing legacy processes with data-driven Service Level objectives (SLOs), error budgets, and proactive chaos engineering
Lead and build a 'ONE Team' culture of operational excellence, radical accountability, and continuous improvement across the region, embedding this mindset into every engineer
Forge a strategic partnership with the Global Technology & Operations Hub (GTOH), ensuring seamless consumption of global services and standards, and providing clear feedback to improve shared capabilities
Drive data-driven operations by leveraging telemetry, monitoring, and observability to move from a reactive to a predictive and preventative operational posture

Requirements:

Proven track record of transforming a traditional IT operations function into a modern, data-driven SRE organization
Deep, hands-on expertise in incident command for high-severity events in a 24/7 financial services environment
Demonstrated ability to drive cultural transformation and instill a mindset of ownership and engineering-led solutions in a geographically distributed team
Mastery of matrix organizations, with the political acumen to build alliances and drive change through influence, not just direct authority
Exceptional communication skills, capable of articulating complex technical situations with clarity and authority to C-suite executives, regulators, and engineering teams alike

What we offer:

Gender equality
Constant training for employees
Protection of labor and social rights

Additional Information:

Job Posted:
August 30, 2025

Expiration:
September 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Head of Resilience and Tech Operations

HSBC

Location:Mexico, Toluca

Category:IT - Administration

Contract Type:Employment contract