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A key strategic leadership role shaping the delivery of high-performing, customer-focused housing repairs services across the borough. This is a pivotal opportunity to lead the full end-to-end repairs journey, ensuring residents receive a reliable, high-quality service that reflects Hackney’s values, commitments, and ambitions.
Job Responsibility:
Lead the full end-to-end repairs journey
Provide strategic direction across responsive repairs, voids, customer services, business support, and specialist teams
Drive service improvement, digital transformation, and operational excellence
Lead the review of policies, systems, staffing structures, and processes
Ensure strong performance management, compliance, financial oversight, and value-for-money delivery