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Head of Repairs and Maintenance

United Kingdom, Hackney 70860.00 - 78860.00 GBP / Year · Job Posted January 05, 2026
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Job Description

A key strategic leadership role shaping the delivery of high-performing, customer-focused housing repairs services across the borough. This is a pivotal opportunity to lead the full end-to-end repairs journey, ensuring residents receive a reliable, high-quality service that reflects Hackney’s values, commitments, and ambitions.

Job Responsibility

  • Lead the full end-to-end repairs journey
  • Provide strategic direction across responsive repairs, voids, customer services, business support, and specialist teams
  • Drive service improvement, digital transformation, and operational excellence
  • Lead the review of policies, systems, staffing structures, and processes
  • Ensure strong performance management, compliance, financial oversight, and value-for-money delivery
  • Drive culture change, championing customer experience
  • Ensure lessons learned translate into real service improvement
  • Play a central role in modernising Hackney’s repairs technology
  • Build strong relationships with tenants, leaseholders, community partners and internal colleagues

Requirements

  • A proven senior leader within housing repairs, property maintenance or a related operational environment
  • Strong experience transforming services, improving performance and embedding a customer-focused culture
  • Excellent understanding of repairs operations, diagnostics, compliance, performance frameworks and financial management
  • Ability to lead large, multi-disciplinary teams through change
  • Confidence managing complex workloads, risk, and high-profile service challenges
  • Strong communication skills and the ability to engage residents, colleagues and stakeholders
  • Commitment to Hackney’s values, equality, and inclusion priorities

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