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Head of Renewals

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Apollo.io

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Location:
United States

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Category:

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Contract Type:
Not provided

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Salary:

200000.00 - 240000.00 USD / Year

Job Description:

The Head of Renewals will lead the renewals function, ensuring predictable recurring revenue and an exceptional customer renewal experience. This leader will manage a team of Renewal Managers and Specialists, partner cross-functionally with Customer Success, Sales, and Finance, and own the strategy, forecasting, and execution of renewals across all customer segments. This is a high-impact role that combines strategic planning, commercial acumen, and operational leadership to maximize retention and growth within our existing customer base.

Job Responsibility:

  • Own and execute the renewals strategy, ensuring high on-time renewal and retention rates
  • Manage, coach, and develop a high-performing team of renewal professionals
  • Partner cross-functionally with Customer Success, Sales, Finance, and Legal to deliver seamless renewal experiences
  • Build and maintain renewal playbooks, forecasting models, and performance dashboards to drive visibility and accountability
  • Forecast renewal revenue accurately and report retention metrics to senior leadership
  • Analyze churn and retention data to identify trends, root causes, and process improvement opportunities
  • Lead contract negotiation and pricing discussions to optimize renewal outcomes
  • Drive automation and process efficiency, working with RevOps and Systems to optimize CRM and CPQ tools
  • Collaborate with Product and Marketing to feed customer insights into roadmap and value communication strategies

Requirements:

  • 7–10+ years of experience in B2B SaaS renewals, account management, or customer success, with 3+ years leading teams
  • Proven track record of achieving or exceeding renewal and retention targets
  • Experience scaling a renewals function in a high-growth SaaS environment
  • Strong proficiency with Salesforce, CPQ, Gainsight, or similar tools
  • Excellent analytical, communication, and stakeholder management skills
  • Bachelor’s degree required
  • MBA or equivalent preferred
What we offer:
  • equity
  • company bonus or sales commissions/bonuses
  • 401(k) plan
  • at least 10 paid holidays per year, flex PTO, and parental leave
  • employee assistance program and wellbeing benefits
  • global travel coverage
  • life/AD&D/STD/LTD insurance
  • FSA/HSA and medical, dental, and vision benefits

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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