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The Head of Renewals will lead the renewals function, ensuring predictable recurring revenue and an exceptional customer renewal experience. This leader will manage a team of Renewal Managers and Specialists, partner cross-functionally with Customer Success, Sales, and Finance, and own the strategy, forecasting, and execution of renewals across all customer segments. This is a high-impact role that combines strategic planning, commercial acumen, and operational leadership to maximize retention and growth within our existing customer base.
Job Responsibility:
Own and execute the renewals strategy, ensuring high on-time renewal and retention rates
Manage, coach, and develop a high-performing team of renewal professionals
Partner cross-functionally with Customer Success, Sales, Finance, and Legal to deliver seamless renewal experiences
Build and maintain renewal playbooks, forecasting models, and performance dashboards to drive visibility and accountability
Forecast renewal revenue accurately and report retention metrics to senior leadership
Analyze churn and retention data to identify trends, root causes, and process improvement opportunities
Lead contract negotiation and pricing discussions to optimize renewal outcomes
Drive automation and process efficiency, working with RevOps and Systems to optimize CRM and CPQ tools
Collaborate with Product and Marketing to feed customer insights into roadmap and value communication strategies
Requirements:
7–10+ years of experience in B2B SaaS renewals, account management, or customer success, with 3+ years leading teams
Proven track record of achieving or exceeding renewal and retention targets
Experience scaling a renewals function in a high-growth SaaS environment
Strong proficiency with Salesforce, CPQ, Gainsight, or similar tools
Excellent analytical, communication, and stakeholder management skills
Bachelor’s degree required
MBA or equivalent preferred
What we offer:
equity
company bonus or sales commissions/bonuses
401(k) plan
at least 10 paid holidays per year, flex PTO, and parental leave
employee assistance program and wellbeing benefits