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Head of Renewals Mid-Market, Americas and APAC

https://www.atlassian.com Logo

Atlassian

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Location:
United States , Remote

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Category:

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Contract Type:
Employment contract

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Salary:

132600.00 - 213000.00 USD / Year

Job Description:

The Renewals team is comprised of curious, proactive, fun-loving Account Associates who are responsible for renewing Mid-Market subscriptions that include Atlassian's full suite of products and services. Account Associates look for opportunities to expand our customers' footprint at time of renewal, are experts in mitigating customer friction and overcoming objections, and have an eye for discovering new opportunities for the broader account team. Our team drives renewal strategies that engage clients and keep churn rates low. We uncover expansion opportunities through customer discovery, by using data, and partnering with our Customer Success Management and Sales teams to understand customer goals.

Job Responsibility:

  • Retaining some of Atlassian’s largest customers
  • Delivering high retention and expansion on our renewal base
  • Improving and evolving our GTM motion
  • Building a cohesive partnership with Sales teams to remove blockers, drive improved customer engagement, and accelerate growth

Requirements:

  • 8+ years of renewals/account management/sales experience
  • 6+ years of management experience achieving revenue goals focused on Enterprise and Mid-Market customers with a global footprint
  • Experience in coaching and developing tenured and new managers
  • Experience leading change across a complex organization and footprint
  • Experience using CRM, forecast management, and analytic tools
  • Experience working in an international environment, leaning into nuances across both industry verticals and markets
  • Experience leading strategic projects and problems with measurable results
What we offer:
  • Health and wellbeing resources
  • Paid volunteer days
  • Equity
  • Bonuses
  • Commissions

Additional Information:

Job Posted:
May 06, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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