Head of Renewal Management

The Head of Renewal Management is responsible for the team managing a global portfolio or SMB (Small Medium Business) customers. The main objective is securing the renewals of our customers and providing them with guidance around latest product updates and additional value, in order to achieve single digit gross churn rates and NRR of 120%+. You will partner closely with internal stakeholders (e.g. Support, Customer Success, Marketing, Sales Operations, Account Management and Growth teams) and external stakeholders (Communications, HR, IT, Operations) to drive the renewal and expansion motion. Your ability to clearly articulate our value proposition and manage customer requests and questions regarding their contracts as well as effectively manage the time of your team will be critical.