Head of Recruitment and Retention

• Manage the implementation of data-informed campaigns to attract new domestic and international APS members
• Oversee staff support for retention activities for both general members and unit members, including welcome communications, engagement activities, and renewal materials
• Direct staff who maintain and update APS membership records and provide excellent customer service to individuals contacting the membership department
• Oversee the efficient and responsive membership renewal process
• Analyze membership trends and provide data-informed recommendations to the director on recruitment, retention, communications, and services, including contributions to departmental key performance indicators
• Oversees all industrial physics program activities, ensuring alignment with membership growth priorities in the early career sector
• Collaborate with APS Marketing, Information Systems, Meetings, and other departments to review and authorize updates to the membership database and related systems
• Plan and manage in-person membership presence at APS and external events, in coordination with the units team and APS Marketing
• Track budgets and approve invoices for activities within the role’s scope of work for less-complex projects or subprojects
• Participate in cross-departmental work in a consulted capacity and as an occasional contributor, as needed
• Hire, set expectations, evaluate performance, provide feedback, and address disciplinary matters for direct reports
• Perform other duties as assigned

• Bachelor’s degree or equivalent experience
• Minimum of three years of progressively responsible management experience
• Experience with Zoom, Google Suite Applications, Microsoft Office Applications, Salesforce, Nimble (AMS) and Asana preferred
• Familiarity with association relational databases preferred
• Strong background in nonprofit or similar membership recruitment, retention, and service
• Experience planning and supervising work using sophisticated membership and customer relationship management systems
• High-level analytical and problem-solving skills
• Excellent customer service skills
• Strong written and verbal communication skills
• Strong organization, documentation, and prioritization skills
• Ability to work effectively with interdepartmental teams and independently

Preferred certification: Certified Association Executive (CAE)

• Flexible schedules and ability to work remotely
• 8% employer-paid retirement contribution
• Investment advisement services: 100% employer paid
• Medical benefits: PPO or HDHP option
• Employer contribution to FSA or HSA account, eligibility based on medical plan enrollment
• Lifestyle Spending benefit up to $1,500.00 (USD) - 100% employer paid
• Vision benefits: individual and dependent coverage 100% employer paid
• Basic Life & Accident insurance: employee coverage 100% employer paid
• Supplemental Life & Accident insurance, including spouse & dependent child(ren) coverage
• Disability insurance: employee coverage 100% employer paid
• Voluntary Accident & Critical Illness insurance
• Healthcare, Commuter & Dependent care flexible spending accounts
• Vacation: 15 days annually
• Generous holiday leave: 17 paid office closures
• includes one week closure at the end of December
• Personal leave: 4 days annually
• Volunteer leave: 1 day annually
• Sick leave: 10 days annually
• Bereavement & Compassion leave: 2 -15 days based on loss
• 12 weeks employer-paid family leave
• College tuition reimbursement plan
• Job related seminar & continuing education 100% employer paid
• Professional Certification/Recertification 100% employer paid
• Training and professional development
• access to LinkedIn Learning on-demand courses
• Employee Assistance Program
• Mindfulness Meditation: live and on-demand classes