CrawlJobs Logo

Head of Reception

https://www.office-angels.com Logo

Office Angels

Location Icon

Location:
United Kingdom , Cranbrook

Category Icon

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

Not provided

Job Description:

The Head of Reception will oversee reception operations, handle inquiries, and implement processes to enhance client satisfaction. This role is based in a growing business located in the Kent countryside, offering a welcoming environment and professional team.

Job Responsibility:

  • Overseeing the reception team to provide a professional service
  • Ensuring seamless communication across departments
  • Overseeing daily operations and maintaining a welcoming environment
  • Handling inquiries and resolving any issues quickly and efficiently
  • Preparing meeting packs and client reports
  • Implementing new processes to enhance efficiency and client satisfaction
  • Ensuring all offices have sufficient stationery and supplies.

Requirements:

  • Experience in a reception or customer service role
  • Excellent communication and interpersonal skills
  • Strong organisational abilities and attention to detail
  • A proactive mindset and the ability to think on your feet
  • A driver with own vehicle is essential due to location.
What we offer:
  • 25 days holiday + bank holidays
  • Annual bonus scheme
  • 4% employer pension contribution
  • Private medical insurance (after 1 year)
  • Cycle to work scheme
  • Paid volunteering day
  • Your birthday off (after 1 year of service)
  • Annual staff appraisals

Additional Information:

Job Posted:
May 29, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
PREMIUM
Premium job offers
Unlock 29494 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Head of Reception

Head Receptionist

GAUCHO are looking for an enthusiastic and experienced Head Receptionist to join...
Location
Location
United Kingdom , Richmond
Salary
Salary:
17.79 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience as a Head/ Senior Receptionist
  • Enthusiasm for hospitality, and a fast-paced working environment
  • A warm and hospitable personality
  • Strong leadership skills
Job Responsibility
Job Responsibility
  • To work with or develop suitable strategies & reservation that optimise restaurant capacity
  • To regularly review adherence to all agreed systems and correct where necessary
  • Floor plan and section management with recordable history of section allocation
  • Allocate tasks to members of the team adjusting according to service requirements
  • Collation of guest database through accurate records and database systems
  • Staffing Levels managed including costed rotas, holiday management and productivity management. Assist management with Receptionist 1-2-1’s and performance management
  • To understand and pro-actively work towards all cover growth targets for the business
What we offer
What we offer
  • 50% off your food bill at all GAUCHOs
  • Opportunity to gain qualifications through Apprenticeship Scheme, cycle to work scheme and access to our employee wellbeing platform
  • Career development and progression
  • Staff breakfast and dinner on every shift worked
  • Fulltime
Read More
Arrow Right

Hotel Manager

We are easyHotel. And we’re creating a new generation of budget hotels. Our miss...
Location
Location
Spain , Alicante
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience (2+ years) as Hotel Manager / Assistant Hotel Manager / Head of Reception / Commercial
  • Fluent in Spanish + strong English
  • A natural leader with a hands-on mindset
  • Strong organizational and problem-solving skills
  • A passion for hospitality, people, and delivering great service
  • Numbers and results oriented.
Job Responsibility
Job Responsibility
  • Own the day-to-day operations and ensure everything runs smooth, efficient, and on-brand
  • Drive excellence across front office, housekeeping, and overall guest experience
  • Make smart decisions fast in a dynamic opening environment
  • Build, inspire, and lead a high-energy team
  • Create a positive, collaborative culture where people thrive
  • Coach your team to deliver their best, every single day
  • Turn stays into memorable experiences
  • Handle challenges with professionalism and a solution-first mindset
  • Constantly look for ways to boost satisfaction and loyalty
  • Set the bar high and keep raising it
What we offer
What we offer
  • Competitive salary + annual bonus
  • A high-visibility role where your decisions matter
  • The chance to lead a new hotel opening
  • Entrepreneurial environment where you can own your scope
  • Real opportunities to grow internationally within a fast-scaling group
  • Join a brand committed to low-carbon hospitality
  • Be part of a company that is rethinking travel sustainably
  • A place where you can be yourself
  • Diverse, international team with a shared ambition.
  • Fulltime
Read More
Arrow Right

Office Manager

Vivienne Westwood is one of the most iconic British Fashion Brands who cares and...
Location
Location
United Kingdom , Battersea
Salary
Salary:
38000.00 - 45000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of experience in a similar position, demonstrating expertise in office management and travel coordination
  • Demonstrated experience in managing and leading a team, with a focus on fostering a collaborative and efficient work environment
  • Strong administrative and organisational skills with a proven track record of managing complex office environments
  • Competent in managing health and safety duties, ensuring full compliance with legal and company standards
  • Proven experience in managing budgets and travel requests, with a focus on aligning costs with budgetary constraints
  • Exceptional attention to detail, particularly in managing financial records and travel logistics
  • Excellent communication and interpersonal skills, with the ability to liaise effectively with internal and external stakeholders
  • Proficiency in managing large-scale projects, particularly in travel coordination, with a focus on sustainability
Job Responsibility
Job Responsibility
  • Lead and manage all aspects of health and safety compliance, ensuring a safe and compliant workplace for all employees
  • Coordinate with maintenance companies and external contractors to ensure that all necessary work is efficiently completed across company premises
  • Oversee the management of company records, including health and safety documentation, maintenance logs, and service call-out reports, ensuring accuracy and accessibility
  • Act as the primary point of contact for employee inquiries related to day-to-day operational issues, facilitating clear communication with internal stakeholders on matters related to office and building management
  • Manage corporate credit cards, including the accurate recording of monthly statements, account reconciliation, and timely submission to the finance team to meet deadlines
  • Handle all aspects of company vehicle administration, including insurance, parking permits, MOTs, road tax, and related responsibilities
  • Assist with processing company expenses, ensuring accuracy and adherence to company policies
  • Cover Head Office Reception duties when required
  • Undertake any additional duties as assigned by management to support the overall operations of the office
  • Lead and manage large-scale international travel projects, including arrangements for high-profile events such as international fashion weeks, industry conferences, and meetings with factories and suppliers
What we offer
What we offer
  • Staff discounts
  • Training
  • Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
  • Cycle to work scheme
  • Generous annual leave allowance
  • Pension Scheme
  • Perkbox membership: access to a wide range of perks, discounts, and wellness resources
  • Opportunity to develop new skills and progress in your career
  • Opportunity to work for a company that cares and believes in its people and the environment
  • Fulltime
Read More
Arrow Right

Banquets Supervisor

At Marriott, every banquet is more than just an event, it is a moment to create ...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of prior banquet or food and beverage experience
  • Strong service skills with the ability to lead by example
  • Excellent communication and teamwork abilities
  • Knowledge of food and beverage service standards and menu presentation
  • Ability to remain professional and composed in a fast-paced event environment
  • Physically fit to meet role requirements, including lifting up to 50 pounds and standing/walking for extended periods
  • Eligible to work in Australia
Job Responsibility
Job Responsibility
  • Prepare and set up coffee breaks, buffets, action stations, dessert and cordial carts in line with Banquet Event Orders
  • Lead the setup of receptions, meal buffets, head tables, VIP tables, and tastings without managerial assistance
  • Serve food courses and alcoholic beverages to guests, providing menu knowledge and answering questions with confidence
  • Liaise with the kitchen regarding menu details, special requests, recook orders, product availability, and wait times
  • Follow cycle time guidelines for all meals to ensure smooth and timely service
  • Monitor and maintain cleanliness of assigned areas, tables and service stations throughout events
  • Inspect all china, glassware and silver to ensure proper cleanliness and presentation before service
  • Anticipate guest needs, communicate dietary restrictions and allergies to the kitchen, and ensure service exceeds expectations
  • Support teamwork by communicating effectively with guests, colleagues and other departments
  • Assist management with training, motivating and coaching employees, while acting as a role model on the floor
What we offer
What we offer
  • Exclusive staff discounts on hotel stays and dining across Marriott International for you, your family and friends
  • “Life with the Works” program benefits, including flexible scheduling, sabbatical options and paid birthday leave
  • Internationally recognised training and career development opportunities within Marriott’s global network
  • Genuine support for your wellbeing through our Employee Assistance Program
  • Employee referral incentives for bringing talent into our team
  • Be part of the world’s largest hospitality network, where service excellence, teamwork and growth are celebrated
  • Fulltime
Read More
Arrow Right

Operations Coordinator

We are seeking an Operations Coordinator to join our clients busy estate agency ...
Location
Location
United Kingdom , Weybridge
Salary
Salary:
28000.00 - 30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years' experience in a similar operations, administration, or secretarial role
  • Proficient in Microsoft Office packages
  • Excellent standard of English grammar and spelling
  • Strong attention to detail and ability to remain calm under pressure
  • A team player who thrives in a collaborative environment
Job Responsibility
Job Responsibility
  • Deliver outstanding customer service in all interactions
  • Handle incoming calls promptly and professionally
  • Maintain the organisation and cleanliness of the office and reception area
  • Support the Department Head with customer experience initiatives
  • Help improve customer journey and satisfaction scores
  • Refer clients to additional services within the wider network
  • Collaborate with operations teams to support the office and regional departments
  • Manage property listings, including activity records, title checks, registering instructions, and preparing correspondence
  • Ensure compliance with best practices, CDD processes, and maintain organised files
  • Handle accounts, generate accurate sales invoices, and reconcile figures monthly
What we offer
What we offer
  • No weekend work
  • Collaborative and supportive environment
  • Professional growth encouraged
  • Fulltime
Read More
Arrow Right

Head Dental Receptionist

We are seeking a Head Dental Receptionist to oversee front-desk operations acros...
Location
Location
United Kingdom , Wallasey; Edgehill; Picton
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in dental reception, TCO, or dental practice administration
  • Confident in leading teams across multiple sites
  • Highly organised with strong time management and problem-solving skills
  • Comfortable discussing treatments, pricing, and finance options
  • Commercially aware with an interest in sales, marketing, and patient conversion
  • Professional, proactive, and patient-focused
  • Driving licence and ability to travel between sites preferred
  • Dental background essential
Job Responsibility
Job Responsibility
  • Ensure reception desks run efficiently across all assigned practices
  • Supervise, coach, and mentor reception staff
  • Deliver training sessions and ‘Lunch & Learns’
  • Maintain excellent patient service standards across all sites
  • Support Practice Managers with operational oversight and performance improvements
  • Manage reception rotas, ensuring they are fair, balanced, and submitted on time
  • Ensure adequate staff coverage, including cross-training team members where needed
  • Maintain 100% compliance with rota deadlines and staffing standards
  • Oversee banking, petty cash, and financial reporting across locations
  • Maintain 100% accuracy across financial audits
What we offer
What we offer
  • Competitive salary based on experience
  • Leadership role with real influence across multiple practices
  • Performance-based bonuses and incentives
  • Training, mentorship, and career progression opportunities
  • Modern, computerised working environments
  • Long-term career pathways within a growing dental group
  • Annual reviews and professional development support
  • Fulltime
Read More
Arrow Right

Front Office Manager

A new generation of lifestyle hotel delivering the unexpected in the heart of Ma...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
clivedenhouse.co.uk Logo
Cliveden House
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience leading front office or reception teams in luxury hospitality
  • A passion for five star service that feels personal and effortless
  • The ability to inspire, develop and support your team
  • Strong financial acumen combined with an analytic approach and acute decision making abilities
  • Quick yet natural rapport-building skills with guests and the team
  • Previous knowledge of Opera / Cloud is highly desirable
Job Responsibility
Job Responsibility
  • As Head of Department, be responsible for leading reception, nights and duty managers as well as playing a key part of the HOD team
  • Take ownership of financial transactions and credit levels, monitoring accuracy for business protection
  • Lead from the front, acting as the go to person for guest requests and little unexpected moments
  • Take pride in ensuring the welfare of the team plus driving their training and progression
  • Coordinate with our Reservations Supervisor regarding VIPS, special request records and room management
  • Deliver a highly personalised, polished service that makes every guest feel at home
  • Generate and analyse reports regarding occupancy, upselling, guest satisfaction and revenue, focusing on achieving financial departmental objectives
  • Maintain excellent working knowledge of all hotel departments for maximum efficiency
  • Take the lead in usage of in house systems, including the MTH app, Opera, Knowcross and Microsoft Office
  • Fly the flag high for fire and health and safety for the team and guests
What we offer
What we offer
  • Salary and Tronc package
  • Annual bonus linked to KPIs
  • HOD level benefits, including enhanced holiday, private medical care & cashback healthcare cover
  • Complimentary dry cleaning of your uniform & meals on duty
  • Career development with recognised training providers
  • Friends & family rates across Iconic Luxury Hotels
  • 25% discount on all food & beverage
  • Wellbeing calendar of events & team socials
  • Season ticket loan, cycle-to-work scheme & secure bike storage
  • Employee recognition awards, refer-a-friend incentives, seasonal gifts
  • Fulltime
Read More
Arrow Right

Banquet Service Captain

Prepare coffee breaks, carts, and stations with appropriate food and beverage as...
Location
Location
Japan , Osaka
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • No supervisory experience
  • No license or certification required
Job Responsibility
Job Responsibility
  • Prepare coffee breaks, carts, and stations with appropriate food and beverage as stated in Banquet Event Order
  • Prepare tables, actions stations, buffets, service carts, dessert table/carts and cordial carts
  • Setup meal and reception buffets, taste panels, individual event functions, server head table and/or VIP tables without managerial assistance
  • Serve food courses and alcoholic beverages to guests
  • Answer questions on menu selections
  • Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability
  • Follow cycle time guidelines for all meals
  • Maintain cleanliness of work areas throughout the day
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
  • Inspect the cleanliness and presentation all china, glass, and silver prior to use
  • Fulltime
Read More
Arrow Right