Head of Quality, Sustainability and CR Ops

The purpose of the Head of Quality, Sustainability and CR Ops is to lead and continuously strengthen ELEMIS’ operational quality governance, environmental management, and corporate responsibility practices across the Operations function. This role safeguards product quality, protects brand integrity, and ensures compliance with company policy and UK regulatory requirements, while embedding robust governance and sustainability standards across the supply base and operational network. Reporting directly to the COO, this is a senior leadership position responsible for managing the Quality Control team and executing through both strong systems oversight and hands-on operational involvement. The role ensures that ELEMIS maintains the highest standards expected of a global luxury beauty brand, balancing quality excellence, risk mitigation, compliance, sustainability performance, and commercial pragmatism. Working in partnership with the Regulatory, Sustainability, Warehouse, Planning and Supplier Management teams, this role ensures that quality, environmental and corporate responsibility frameworks are not only compliant, but embedded, measured and continuously improved.