Head of Quality Management – Customer Support Job at AKG Termoteknik Sistemler (Hofgeismar)

Head of Customer Support

This role will lead our Japan Customer Success team in servicing our Square sell...

Location

Japan , Tokyo

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills in both English and Japanese
4+ years of direct people management experience with a coaching mindset
Managed a team of 20+ individuals in a high volume environment
Experience building and scaling Customer Support teams (customer success, call center, sales/customer service operations), preferably in a fast-paced startup and/or tech environment
The ability to effectively influence and communicate to folks across a wide range of backgrounds, levels and teams
Creative problem-solving abilities, with a sense of calm under pressure
Evidence of quick, high-quality decision making, in the presence of multiple (sometimes conflicting) priorities
A strong sense of empathy and a love for helping people
A passion for Square and ensuring an outstanding customer experience

Job Responsibility

Lead the Japan Customer Success team providing a best-in-class customer service to our sellers across Japan
Set and drive the Customer Success strategy for Japan, and ensure alignment with the overall global strategy
Coach and mentor team members with a focus on fostering a culture of learning and curiosity, driving performance, professional development and upstream thinking
Accountable for all operational performance, budget management and continuous improvement in customer service, including the performance of our BPO Partners
Drive improvements in customer satisfaction, cross-selling/up-selling, and operational efficiency across all channels
Partner with central supporting teams (Quality, L&D, WFM, BPO, Product, BizOps, etc.) to ensure optimal, quality service to our sellers
Develop and lead strategic programmes to deliver continuous improvement
Support our central teams in the rollout of global initiatives
Treat Customer Success as a product at Square, brainstorming, iterating and improving on the customer experience
Help share best practices across international teams

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Head of Field Support

The Head of Field Support will be responsible for leading PulseForge’s global cu...

Location

United States , Austin

Salary:

Not provided

PulseForge Data

Expiration Date

Until further notice

Requirements

10+ years of experience in field service, customer support, or technical operations within capital equipment or industrial technology
Demonstrated success in building and scaling global service teams
Strong technical understanding of complex equipment and processes
Experience defining service strategies, KPIs, and operational processes
Bachelor’s degree in Engineering, Business, or a related field
Willing and able to travel extensively (domestically and internationally), with frequent trips to Asia and Europe for customer engagements and support infrastructure development
Strategic leader with strong operational execution skills
Customer-first mindset with excellent problem-solving abilities
Collaborative, with the ability to work cross-functionally and influence outcomes
Highly organized and able to manage multiple priorities simultaneously

Job Responsibility

Lead the global field service and technical support teams
Oversee installation, commissioning, maintenance, and repair of PulseForge equipment
Establish and maintain escalation processes for rapid issue resolution
Define staffing models and training programs to ensure service readiness
Develop and track KPIs (uptime, response times, customer satisfaction, first-time fix rate)
Standardize service procedures, documentation, and tools across the team
Implement preventive maintenance and service programs to minimize downtime
Partner with Engineering and Manufacturing to provide structured feedback on product reliability and serviceability
Collaborate with Sales and Customer Success to ensure smooth customer handoffs post-installation
Provide input to product development based on recurring customer issues and service learnings

What we offer

401(k)
Dental Insurance
Health insurance
Paid time off
Vision insurance

Amer flight deck product support lead

NAVBLUE is looking for a Product Support Lead responsible for the quality of the...

Location

Canada , Waterloo

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

Engineering or Master's degree in software engineering, aeronautics, or equivalent post-secondary degree
Experience in Airline Flight Operation (5-10 years)
Superior analytical and problem-solving skills
Strongly focused and self-motivated to overcome challenges to deliver on time and on quality
Project management experience
Flexible, adaptive approach with strong customer focus

Job Responsibility

The performance and the quality of the support provided to customers by L1/L2 support teams across the AMER region for the Flight Deck cluster of products
Being the focal point of escalation for a family of products within the L2 teams
Supporting the Principal Support Manager in the prioritization of the issues reported by the Customers to be addressed by L3 teams
Supporting the PSM in steering L3 support team activities with regard to the quality and accountability of Root Cause Analysis events
The identification of Customer irritants to be addressed through specific improvement initiatives
Preparing and Presenting Statistical Reviews Weekly with leadership
Ensuring Ticket Quality
Populating KB documentation
Preparing, attending and following up on customer meetings between NAVBLUE and customers on customer support topics
Participating in and contributing to regular NAVBLUE customer support internal meetings

What we offer

Being part of Airbus Network
Flexible hours
Hybrid working environment (3 days in office)
Free parking
Vacation Days (15 - 25)
Professional Development Day
Christmas shut down
Summer core hours
Strong work-life balance
Casual dress code

Fulltime

Head of Support

Coralogix is a modern, full-stack observability platform transforming how busine...

Location

Israel , Ramat Gan

Salary:

Not provided

Coralogix

Expiration Date

Until further notice

Requirements

Experience in technical support, DevOps, SRE, or similar roles
Strong knowledge of AWS/Azure/GCP and Kubernetes ecosystems
Familiarity with observability tools (Kibana, Grafana, Prometheus, Datadog, Splunk, ELK)
Hands-on experience with Kubernetes, Docker, and distributed systems
Proficiency with ELK concepts, RegEx, Lucene, and PromQL
Proven leadership of global/multi-regional support teams (35+ people)
Strong incident management and escalation-handling skills
Ability to optimize support operations, workflows, and tooling
Strong analytical and data-driven decision-making abilities
Excellent communicator with technical and non-technical audiences

Job Responsibility

Lead and coach global Technical Support Engineering teams
Ensure high-quality support with improvements in CSAT, response/resolution times, backlog, and KPIs
Maintain clear global processes and standards
Align with regional leads for coverage across time zones
Act as the senior escalation point for complex issues
Guide engineers in root cause analysis, distributed systems, and observability
Oversee incident management with strong communication and collaboration
Maintain hands-on knowledge of Coralogix architecture and tooling
Drive continuous improvement to streamline workflows and reduce escalations
Enhance productivity through better tools, processes, and automation

Fulltime

Head of Customer Success

Global Customer Success is a highly specialized team within LHH responsible for ...

Location

United States

Salary:

115000.00 - 150000.00 USD / Year

LHH

Expiration Date

Until further notice

Requirements

10+ years of Customer Success experience in related field (Career Transition, Talent and Change Management, Leadership Consulting, Organizational Development, Human Resources, etc.) with at least 5 or more of those years in a leadership role with direct reports
Ability to travel, sometimes with short notice
Excellent platform presentation experience
Demonstrated consultative sales experience
Excellent oral and written communications skills
Excellent technology skillset
Undergraduate degree required, Postgraduate degree preferred

Job Responsibility

Drive exceptional customer satisfaction by ensuring all deliverables consistently exceed client expectations
Retain all existing contracts and maximize revenue opportunities through effective contract monetization
renew expiring contracts with full implementations to drive long-term client value
Champion continuous learning and development across the team, incorporating AI initiatives and leveraging technology to enhance consistency, efficiency, and innovation
Maintain rigorous standards for project and account management disciplines, guiding the team to elevate their skills and adopt best practices
Foster strong collaboration among Global Customer Success Directors, Global Account Directors, and cross-functional teams—including sales, operations, engagement, delivery, and finance—to ensure seamless contract execution and project delivery worldwide
Equip the team to maximize contract value and communicate our full value proposition across all lines of business, with a focus on expanding client relationships
Ensure reliable availability and responsiveness of the team to meet evolving internal and external customer needs
Promote a culture of continuous improvement, setting benchmarks that consistently surpass industry expectations
Represent Customer Success in client presentations and pitches, highlighting capabilities and differentiators to strengthen partnerships

What we offer

Growth opportunities within a human resources global leader
Medical, dental, vision, term life and AD&D insurance
Short-term and long-term disability
Additional voluntary benefits
Commuter benefits
Wellness plans
401k plan or a non-qualified deferred compensation plan
Paid leave includes Personal Time Off (PTO) on an accrual basis per year
Paid Holidays
Up to 6 weeks of Paid Parental Leave

Fulltime

Quality & Compliance Team Leader

Yusen Logistics is working to become the world’s preferred supply chain logistic...

Location

United Kingdom , Northampton

Salary:

40000.00 GBP / Year

Webrecruit

Expiration Date

Until further notice

Requirements

Proven previous experience of team management/supervision, with a hand-on approach to coaching & development, as well as experience of HR processes including, appraisals, performance management, recruitment & onboarding, investigations & disciplinaries, & absence management (essential)
Strong complaints management capability, with experience investigating issues and driving timely, compliant resolutions
Previous experience that includes quality assurance in pharmaceutical quality-based roles or logistics quality-based roles
Experience of analytical evaluations
customer service
and complaints management (highly advantageous)
Experience of CAPA management
A strong proactive & continuous improvement mindset, with experience in designing and delivering process improvements
An understanding of Good Distribution Practice (GDP) & MHRA regulations (Medicines & Healthcare products Regulatory Agency)
A strong understanding of Root Cause Analysis methodology

Job Responsibility

GDP Compliance: Applying robust knowledge of GDP guidelines, ensuring the business is fully compliant with required standards & regulatory requirements for the storage & transportation of healthcare products
Take responsibility for ensuring the wider Quality & Compliance team maintain consistency in following the same GDP standards
Provide support on customer audits & discussing SME subjects
Conduct & support internal audits & self-inspections
Raising the audit in the QMS system & raising CAPA’s for any actions required following audit
Compile audit responses & chasing outstanding actions
Complaints Management & Report Writing: Oversee the Quality & Compliance team to ensure that all complaints received from internal and external stakeholders are accurately recorded on the internal EQMS system in a timely manner.
Undertake & support complex case investigations, providing advice and guidance to the Quality & Compliance team, using root cause analysis tools and CAPA management techniques, including liaison with all associated parties, collating documentation and providing evidential reports
Ensure that appropriate investigations are carried out to determine the root cause of complaints and recommended corrective action
Ensure that any potential serious contraventions / complaints are escalated to the Quality & Compliance Manager in a timely manner

What we offer

25 days’ holidays (excluding bank holidays) and 5 days’ Volunteer Leave per year
Opportunity for Unpaid Leave
Critical Illness Cover
MyStrength Wellbeing App
Free online Fitness Platform, i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
On-Site Mental Health First Aiders
Employee benefits, i.e. free eye test, up to 25% off gym membership, high street vouchers
Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
Tailored development and career opportunities
Karo Health

Fulltime

Amers flight deck product support lead

NAVBLUE is looking for a Product Support Lead responsible for the quality of the...

Location

Canada , Waterloo

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Engineering or Master's degree in software engineering, aeronautics, or equivalent post-secondary degree
Experience in Airline Flight Operation (5-10 years)
Superior analytical and problem-solving skills
Strongly focused and self-motivated to overcome challenges to deliver on time and on quality
Project management experience
Flexible, adaptive approach with strong customer focus

Job Responsibility

The performance and the quality of the support provided to customers by L1/L2 support teams across the AMER region for the Flight Deck cluster of products
Being the focal point of escalation for a family of products within the L2 teams
Supporting the Principal Support Manager in the prioritization of the issues reported by the Customers to be addressed by L3 teams
Supporting the PSM in steering L3 support team activities with regard to the quality and accountability of Root Cause Analysis events
The identification of Customer irritants to be addressed through specific improvement initiatives
Preparing and Presenting Statistical Reviews Weekly with leadership
Ensuring Ticket Quality
Populating KB documentation
Preparing, attending and following up on customer meetings
Participating in and contributing to regular NAVBLUE customer support internal meetings

What we offer

Being part of Airbus Network
Flexible hours
Hybrid working environment (3 days in office)
Free parking
Vacation Days (15 - 25)
Professional Development Day
Christmas shut down
Summer core hours
Strong work-life balance
Casual dress code

Fulltime

Customer Services Assistant Manager

Join the Fortnum and Mason Customer Service team. Fortnum & Mason has been the h...

Location

United Kingdom , London

Salary:

Not provided

Fortnum & Mason

Expiration Date

Until further notice

Requirements

Considerable Customer Service and team management experience
Outstanding people skills – a keen listener, intellectually curious and highly observant
Experience of carrying out training and coaching at an individual and group level
Resilient and capable of working with ambiguity and through times of intense change
Equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved
Exceptional customer service focus
Robust experience of the CRM systems, processes, and reporting mechanisms
Outstanding planning abilities and an ability to deliver on a busy and demanding schedule
Awareness and skills in delivering digital technology such as AI, Chatbots, and asynchronous messaging
Awareness and experience in using Zendesk and LivePerson

Job Responsibility

Achieve and improve on personal and departmental KPI’s
Resolve escalations in a professional manner through all channels, including face-to-face
Carry out regular Supervisors and Senior Advisor 1:1 reviews and PDR’s and ensure the team are regularly reviewed
Managing performance and SLA against annual, monthly, weekly and daily forecasts and targets
Accountable for ensuring the Supervisors complete probationary periods, PDRs, 1:1 reviews, absence, timekeeping, agent breaks and holidays, and Fourth
Responsible for all HR related meetings for the team
Ensuring the team are supported in delivering first-time resolution
Accountable for the core team and seasonal team’s rota and Holiday requests
Daily, weekly and monthly reporting
Attend meetings in the Customer Service Managers and Head of Customer Service’s absence

What we offer

Competitive salary and annual bonus (up to 5%)
Generous store and restaurant discount (up to 40%)
28 days holiday (including bank holidays)
Defined development scheme to grow your career
Monthly staff shop and excellent pension scheme

Fulltime

Head of Quality Management – Customer Support

AKG Termoteknik Sistemler

Location:
Germany , Hofgeismar

Category:
Quality Control

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Head of Quality Management – Customer Support

Head of Customer Support

Head of Field Support

Amer flight deck product support lead

Head of Support

Head of Customer Success

Quality & Compliance Team Leader

Amers flight deck product support lead

Customer Services Assistant Manager

Head of Quality Management – Customer Support

AKG Termoteknik Sistemler

Location:Germany , Hofgeismar

Category:Quality Control

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 21, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Head of Quality Management – Customer Support

Head of Customer Support

Head of Field Support

Amer flight deck product support lead

Head of Support

Head of Customer Success

Quality & Compliance Team Leader

Amers flight deck product support lead

Customer Services Assistant Manager

Location:
Germany , Hofgeismar

Category:
Quality Control

Contract Type:
Not provided

Job Posted:
March 21, 2026