Head of Quality Management – Customer Support Job at AKG Termoteknik Sistemler (Hofgeismar)

Head of Customer Support

This role will lead our Japan Customer Success team in servicing our Square sell...

Location

Japan , Tokyo

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills in both English and Japanese
4+ years of direct people management experience with a coaching mindset
Managed a team of 20+ individuals in a high volume environment
Experience building and scaling Customer Support teams (customer success, call center, sales/customer service operations), preferably in a fast-paced startup and/or tech environment
The ability to effectively influence and communicate to folks across a wide range of backgrounds, levels and teams
Creative problem-solving abilities, with a sense of calm under pressure
Evidence of quick, high-quality decision making, in the presence of multiple (sometimes conflicting) priorities
A strong sense of empathy and a love for helping people
A passion for Square and ensuring an outstanding customer experience

Job Responsibility

Lead the Japan Customer Success team providing a best-in-class customer service to our sellers across Japan
Set and drive the Customer Success strategy for Japan, and ensure alignment with the overall global strategy
Coach and mentor team members with a focus on fostering a culture of learning and curiosity, driving performance, professional development and upstream thinking
Accountable for all operational performance, budget management and continuous improvement in customer service, including the performance of our BPO Partners
Drive improvements in customer satisfaction, cross-selling/up-selling, and operational efficiency across all channels
Partner with central supporting teams (Quality, L&D, WFM, BPO, Product, BizOps, etc.) to ensure optimal, quality service to our sellers
Develop and lead strategic programmes to deliver continuous improvement
Support our central teams in the rollout of global initiatives
Treat Customer Success as a product at Square, brainstorming, iterating and improving on the customer experience
Help share best practices across international teams

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Head Of Customer Excellence & Commercial Operations

Our client is an internationally renowned, innovation-driven pioneer in the fiel...

Location

Austria , Arnoldstein

Salary:

5500.00 - 5800.00 EUR / Month ▼

Randstad

Expiration Date

August 01, 2026

Requirements

Education: Ideally a successfully completed Bachelor's degree within customer care, business administration, international business, supply chain, or a related field
Experience: Proven professional and leadership experience in a similar, dynamic management role (e.g., Head of Customer Service, international order processing in an industrial environment)
Industry Know-how: Experience working with complex products (ideally electronics/mechatronics) or within a highly regulated environment (such as medical devices) is a distinct advantage
German & English (Mandatory): Due to close collaboration with local departments and the international corporate structure/export customers, fluent German and excellent English skills (written and spoken) are strictly required
Italian (A great plus, but NOT mandatory): Since a relevant portion of suppliers and operational partners are based in the Italian region, proficiency in Italian is a great asset
IT Skills: Proficiency in Microsoft Office and experience with modern ERP/CRM databases
Personal Characteristics: Customer & Business-Oriented: Highly customer-focused, proactive, and commercial in thought and action
Dynamic & Decisive: Possessing an agile mindset, strong leadership skills, and the ability to guide your team through intensive scaling phases
Comfortable with Ambiguity: Dynamic enough to navigate evolving processes during growth stages and open to managing complex regulatory workflows

Job Responsibility

Leadership & Executive Responsibility: As an active member of the local leadership team, you report directly to the Managing Director and the Site Manager. You take over the operational and strategic management of the entire Customer Care department, including full budget responsibility
Process Optimization & Scaling: Continuously develop and increase the efficiency of Customer Service to ensure first-class customer satisfaction in an international B2B environment (export customers worldwide as well as group companies in Europe and the USA)
End-to-End Order Management: Overseeing the entire order handling process - from order entry and shipment logistics to claims handling (complaint management) and technical support
Future Orientation & Innovation: Proactively driving development and strategic expansion in the fields of telemarketing and e-commerce, as well as identifying potential for after-sales upscaling
KPI Management & Business Planning: Proposing measurable goals, establishing an annual business plan for Customer Service, and continuously monitoring delivery performance vs. targets to identify optimization opportunities
Cross-functional Collaboration: Close, interdisciplinary cooperation with Sales Representatives, the Supply Chain Manager, the R&D Manager, and the Quality Manager at the site

What we offer

Future & Stability: A key management position in a crisis-proof, globally expanding growth market (medical devices)
Scope for Action: The unique opportunity to actively shape the expansion path of an international market leader and implement your own ideas
Development Potential: Being embedded in a global corporate group opens up outstanding, long-term career advancement opportunities
Mobility Highlight: Attractive arrangements and support options for commuters (especially for those traveling a distance of over 100 km)
For this demanding leadership position, an attractive gross remuneration package of approx. € 80,000.- per year (based on full-time employment, 14 salary installments per year) is provided. A corresponding adjustment is absolutely possible for our client, depending on your specific qualifications, seniority, and relevant professional experience

Fulltime

Head of Quality Control

Location

United Kingdom , Dundee

Salary:

Not provided

Argenta

Expiration Date

Until further notice

Requirements

Bachelor's degree in Science (Chemistry
Pharmacy
Biology) or equivalent experience
MSc. in Science, Pharmacy or Chemical Engineering, Pharmaceutical Technology or equivalent experience
Minimum 5 years experience leading a QC laboratory function within a Pharmaceutical business with advanced knowledge of relevant cGMP requirements
Experience in various analytical techniques, including method development, validation and transfer, wet chemistry and instrument techniques, chromatography systems and microbiological testing
Well-developed leadership skills, with a proven track record of leading teams, performance management, and coaching
Excellent interpersonal, written and verbal communication skills
High energy and commitment to company values
Commitment to continuous improvement and driving efficiency

Job Responsibility

Key member of Site Leadership Team (SLT). Works with Site Senior Leadership Team to develop site strategy, implement site performance KPI’s, and translate these into specific annual performance goals
Overall responsibility for Argenta’s Quality Control performance including testing of starting materials, finished products, stability samples, validation samples, data review and investigations
Implements safe and GMP compliant working practices in the function, and ensures team perform their duties accordingly
Lead the development of Argenta’s Quality Control systems, ensuring on time delivery of valid results
Drive staff engagement and a positive culture within the Quality Control department to achieve high-performing results
Grow, develop and support your leaders and extended analytical staff
Demonstrate leadership on quality, compliance and HS&E culture
Management of QC budget
Drive improvements in operational quality performance to enhance the customer experience and minimise the 'cost of poor quality'
Provide QC support for analytical method transfers and Validation, ensuring a smooth introduction of new analytical methods, timely generation of data and ensure transfer documentation (protocols and report) are appropriately supported

Fulltime

Head of Support

We support the next generation of financial services by investigating, escalatin...

Location

United States

Salary:

124800.00 - 223200.00 USD / Year

Plaid

Expiration Date

Until further notice

Requirements

10+ years in technical/customer support with at least 5+ years leading managers (manager-of-managers) in a scaling B2B SaaS or API company
3+ years running global support operations with measurable improvements in SLAs, CSAT/CES and quality
Background in fintech, payments, or developer/API platforms operating at significant scale, preferred
Proven success owning support outcomes at scale, including incident management and executive-level escalations
Deep experience building and leading distributed teams, with strong hiring, coaching, and performance management muscles across regions and time zones
Strong operational rigor: metrics design, forecasting and capacity planning, process improvement, and support tooling strategy
Demonstrated ability to partner with GTM, Product, and Engineering to influence roadmaps and improve product quality through support insights
Experience using AI and building content/deflection programs and quality frameworks

Job Responsibility

Own the global support strategy and outcomes across SLAs, CSAT, revenue, and support quality
Unite our customer and consumer support teams into a single, high‑performing organization that is a true differentiator for Plaid
Lead, grow, and coach managers and ICs across regions and time zones
drive performance, calibration, and quality programs at scale
Manage critical incidents and executive‑level escalations in tight partnership with Product, Engineering, Risk, Compliance, GTM, and CS Ops, including post‑incident reviews and process fixes
Evolve support operations, tooling, and knowledge management to drive efficiency, deflection, and consistent, high‑quality experiences for customers and consumers
Own the Customer Success Package business, balancing COGS, revenue, and customer experience
Regularly report on support health and align plans and tradeoffs with Plaid’s executive team and other stakeholders

What we offer

Equity
medical insurance
dental insurance
vision insurance
401(k)

Fulltime

Head of Customer Success

Lead and empower a global Customer Success team at SaleCycle, safeguard revenue,...

Location

France , Paris

Salary:

Not provided

SaleCycle

Expiration Date

Until further notice

Requirements

Minimum of 6+ years’ experience in Customer Success, Account Management, or a related role, with at least 3+ years in a people management position
Strong track record managing portfolio health, retention, and revenue risk
Experience working with KPIs, operational reporting, and CRM tools such as HubSpot
Excellent communication, stakeholder management, and leadership skills
You have excellent spoken, written and reading skills in French and English, and any additional languages you speak would be a plus

Job Responsibility

Customer Success Operations & Portfolio Health: Own the operational effectiveness of the Customer Success function, implementing and refining processes and tools that enable consistent, scalable delivery
Ensure strong CRM discipline and data accuracy across the team to support reporting, visibility, and data-driven decision-making
Actively manage the value, health, and risk profile of the team’s client portfolio, identifying revenue risks, resolving challenges, and proactively preventing client churn
Identify operational gaps and continuously improve ways of working to increase efficiency, clarity, and impact
Strategy, Optimisation & Scale: Lead the evolution of the Customer Success model, building a high-performing, scalable function that delivers strong customer outcomes efficiently across a large portfolio of accounts
Develop and enhance existing frameworks, processes, and service models to ensure the team can grow sustainably while maintaining quality and impact
Identify opportunities to automate, simplify, and optimise the customer journey through playbooks, segmentation, digital engagement, and smart use of technology
Create clear success motions for onboarding, adoption, retention, expansion, and risk management tailored to the Adopters segment
Use data, insight, and experimentation to continuously improve team productivity, customer engagement, and commercial performance
Scale and develop the team structure over time, ensuring the right people, capabilities, and operating model are in place to support business growth

What we offer

Flexible hybrid working
The Swile card to help cover your lunch expenses
Full coverage of the Alan health insurance plan
A day off on your birthday
Additional leave based on seniority
Regular events and after-work gatherings
Two remote work days per week
Up to 28 days of remote work from abroad per year
A monthly 'well-being and engagement' budget for each employee

Fulltime

Head of Customer Service Delivery

You’re ready to take on a role where the quality of your team’s delivery shapes ...

Location

United Kingdom , Bury St Edmunds

Salary:

50000.00 - 60000.00 GBP / Year

Wallace Hind

Expiration Date

Until further notice

Requirements

A proven track record in creating and implementing customer journey process and procedures (most likely within a production/manufacturing environment)
Strong service delivery or customer service leadership background
Experience leading, developing and managing teams
Direct experience of structured project management (Prince2 or similar)
Strong Excel skills (V Lookup, pivot tables etc)
A “one team” mentality with a positive mindset and a cando attitude
Selfaware, open to personal development and coaching others
Approachable, supportive leadership style with strong sense of discipline and accountability

Job Responsibility

Lead the Service Delivery function, setting the tone for quality, ownership and continuous improvement
Raise the bar, creating consistent, high quality service delivery across all service lines
Drive improvement by embedding scalable processes, KPIs and SLAs to support strong, predictable performance
Shape and grow a team developing people, growing capability and defining what excellent service looks like
Make an impact helping customers achieve sustainability outcomes while improving their end-of-life technology processes

What we offer

Discretionary bonus (annual and circa 5%)
Full travel expenses
4% Pension
23.5 Holidays + Birthday
Healthcare inc family

Fulltime

Head of Support

We work with customers to help them build and scale the best applications on top...

Location

United States

Salary:

124800.00 - 223200.00 USD / Year

Plaid

Expiration Date

Until further notice

Requirements

10+ years in technical/customer support
At least 5+ years leading managers (manager-of-managers) in a scaling B2B SaaS or API company
3+ years running global support operations with measurable improvements in SLAs, CSAT/CES and quality
Background in fintech, payments, or developer/API platforms operating at significant scale, preferred
Proven success owning support outcomes at scale, including incident management and executive-level escalations
Deep experience building and leading distributed teams, with strong hiring, coaching, and performance management muscles across regions and time zones
Strong operational rigor: metrics design, forecasting and capacity planning, process improvement, and support tooling strategy
Demonstrated ability to partner with GTM, Product, and Engineering to influence roadmaps and improve product quality through support insights
Experience using AI and building content/deflection programs and quality frameworks.

Job Responsibility

Own the global support strategy and outcomes across SLAs, CSAT, revenue, and support quality
Unite our customer and consumer support teams into a single, high‑performing organization that is a true differentiator for Plaid
Lead, grow, and coach managers and ICs across regions and time zones
drive performance, calibration, and quality programs at scale
Manage critical incidents and executive‑level escalations in tight partnership with Product, Engineering, Risk, Compliance, GTM, and CS Ops, including post‑incident reviews and process fixes
Evolve support operations, tooling, and knowledge management to drive efficiency, deflection, and consistent, high‑quality experiences for customers and consumers
Own the Customer Success Package business, balancing COGS, revenue, and customer experience
Regularly report on support health and align plans and tradeoffs with Plaid’s executive team and other stakeholders

Fulltime

Head of Quality & Aviation Safety

Management of all quality activities to assure that AHM/AHSC meets the requireme...

Location

Malaysia , Subang

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Minimum education: Preferably CAAM Part-66 Aircraft Maintenance Engineer’s License
Minimum experience: Minimum 10 years working experience in supervisory/managerial role in Quality Department of aviation organization
Must have prior experience in Aircraft/Component Maintenance environment
Knowledge of Helicopters and its configurations is an asset
Able to work independently and to provide support services locally and overseas
Able to communicate effectively at all levels
A team player with a vision to put processes in place for company growth
This job requires an awareness of any potential compliance risks and a commitment to act with integrity

Job Responsibility

Establishing an independent quality assurance system to monitor compliance of Airbus Helicopters Malaysia (AHM) and Airbus Helicopters Simulation Center (AHSC) as an organization with NAA requirements
Should have direct access to the Accountable Manager on matters concerning the quality system
Defining the Human Factors Principles to be implemented within the AHM/AHSC
Implementing a quality audit programme in which compliance with all procedures is reviewed at regular intervals in relation to each type of aircraft or component maintained, including the management and completion of audits and publishing of audit reports, follow up and closure of any non-compliance
Establishment of regular meetings with the Accountable Manager to appraise the effectiveness of the quality and safety system. This will include details of any reported discrepancy not being adequately addressed by the relevant person or in respect of any disagreement concerning the nature of the discrepancy
Preparing standard practices and procedures thru Expositions/Manuals including the associated procedure(s) for use within the organization and ensuring their adequacy regarding all NAA regulations and any amendments to the regulations
Assessing sub-contractors and suppliers of new and used components and materials for satisfactory product quality in relation to the needs of AHM/AHSC
Responsible for the issue, renewal or cancellation of the Certifying Staff (C/S) and Support Staff (S/S) Individual Company Authorization
Coordinating action on airworthiness occurrences and for initiating any necessary further investigation and follow up activity
Responsible to ensure that the process needed for Aviation Safety Management System (SMS) are established, implemented and maintained, including hazard identification, risk assessment and safety promotion

Fulltime

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Head of Quality Management – Customer Support

Job Description

Job Responsibility

Requirements

What we offer

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