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Head of Quality, Control & Distribution Support

https://www.hsbc.com Logo

HSBC

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Location:
Bermuda

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

At HSBC Bermuda, we’re a trusted international organisation, offering a full range of banking services to personal and commercial customers. Our purpose is opening up a world of opportunity for our customers and employees. By joining our International Wealth & Premier Banking (“IWPB”) team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible. We need talent like you to help evolve and grow our business.

Job Responsibility:

  • Lead quality requirements, complaint-related risk management, and operational risk across the IWPB Distribution network
  • Manage and oversee the Distribution Business Continuity Planning (“BCP”) and Business Impact Analysis (“BIA”) plans
  • Develop and operate internal controls, ensuring consistent assessment of effectiveness to meet all regulatory and Global HSBC requirements
  • Effectively identify root cause and collaborate with key stakeholders to deliver robust action plans and appropriate solutions
  • Provide and assess management information/data, offering recommendations for improvement and identifying performance gaps

Requirements:

  • Proven experience in an operational role within a retail banking environment
  • Solid understanding of Distribution channels and the Bermuda regulatory environment
  • Excellent verbal and written communication skills, with the ability to communicate with impact across varied audiences
  • A comprehensive understanding of risk management and a proven track record in ensuring compliance with regulatory processes
  • Experience in identifying, managing, and mitigating risk within a Bank Branch & Distribution environment
What we offer:
  • Salary and benefits designed to give you a solid foundation for the present and future
  • Mentoring, coaching, and training to upskill yourself, including word-class learning opportunities
  • Flexible working environment
  • Range of resources to support your mental, physical, and social well-being
  • Opportunities to work internationally, and join a range of Employee Resource Groups

Additional Information:

Job Posted:
February 10, 2026

Expiration:
February 12, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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