Head of Quality – Customer Reporting and Data Analytics Job at Everseen (Miami, FL / Boston)

Head of Quality, Sustainability and CR Ops

The purpose of the Head of Quality, Sustainability and CR Ops is to lead and con...

Location

United Kingdom , Avonmouth/Filton

Salary:

Not provided

ELEMIS

Expiration Date

Until further notice

Requirements

Quality & Governance Expertise: Strong knowledge of Quality Management Systems, audit processes, supplier governance and operational compliance within FMCG or beauty manufacturing/distribution environments.
Luxury Brand Mindset: Understands the standards required to protect and elevate a premium global beauty brand. Demonstrates attention to detail and zero tolerance for quality compromise.
Regulatory & Risk Awareness: Strong understanding of UK regulatory frameworks, with the ability to interpret requirements and translate them into operational controls.
Sustainability & ESG Understanding: Experience managing environmental reporting, supplier ESG governance and sustainability KPIs within an operational context.
Data & Analytical Capability: Confident interpreting quality, complaints and sustainability data to identify trends, mitigate risks and drive performance improvement.
Leadership & Team Development: Proven experience managing and developing operational teams. Balances hands-on involvement with strategic oversight.
Influence & Collaboration: Able to influence cross-functional stakeholders and external suppliers, balancing commercial pragmatism with governance discipline.
Resilience & Ownership: Takes full accountability for standards, audit readiness and brand protection. Comfortable operating in a fast-paced, evolving environment.

Job Responsibility

Own and continuously improve the Quality Management System (QMS), ensuring it remains compliant, current, and aligned with business and regulatory requirements.
Ensure the Quality Policy is communicated, implemented and embedded across Operations.
Maintain and control all Operations SOPs, ensuring accuracy, relevance and adherence.
Own document control governance for Operations and support document control for the Technical & Regulatory team.
Ensure robust traceability procedures are maintained and annual product recall testing is completed and documented.
Oversee the management of Non-Conformance Reports (NCRs), ensuring root cause analysis, corrective actions and timely closure.
Lead internal audits and support supplier audits to ensure compliance and risk mitigation.
Manage shelf-life extension processes in partnership with suppliers and technical teams.
Maintain full audit-ready documentation to support B Corp and regulatory requirements.
Lead, coach and develop a team of 4 Quality Control Technicians within the warehouse operation.

What we offer

We operate a Hybrid working model which means working any three days in our Filton Head Office and two days working from home. We also operate with flexible working hours, which means core hours are between 10am - 4pm.
Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
Generous Holiday Allowance, increasing with length of service
Company Pension Scheme
Healthcare Cash Plan (with Dental)
Private Medical Insurance
Employee Assistance Programme for all Associates and their families
Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards

Fulltime

Head of Product Analytics, Customer Experience

Adyen seeks a leader for its product analytics team, focused on customer experie...

Location

United States , Chicago

Salary:

235000.00 - 317000.00 USD / Year

Adyen

Expiration Date

Until further notice

Requirements

8+ years of experience leading product analytics teams in consumer technology, fintech, or high-growth product organizations
Proven ability to bring structure and clarity to complex, decentralized analytics environments
Strong technical foundation, including fluency in SQL, experience with Python or similar scripting languages, and hands-on experience with experimentation frameworks (A/B testing, multi-arm bandit)
Comfortable operating in global, matrixed organizations where influence, alignment, and judgment are critical

Job Responsibility

Unify analytics into a coherent system
Create a shared definition of success
Make analytics a strategic decision driver
Operationalize experimentation at scale
Scale data quality and governance with platform complexity
Prepare the data foundation for AI-enabled experiences
Define and evolve Adyen’s product analytics strategy, frameworks, and tooling
Partner with Product, Data Engineering, and Commercial teams to align metrics with business outcomes and platform strategy
Define metrics to measure product performance, adoption, and customer impact across the lifecycle
Translate data, experimentation results, and customer signals into clear recommendations that influence product roadmaps and priorities

Fulltime

Head of Supply Chain Analytics and Systems

FCP Euro is seeking a senior supply chain analytics leader to define, build, and...

Location

United States , Milford

Salary:

219600.00 - 268400.00 USD / Year

FCP Euro

Expiration Date

Until further notice

Requirements

Master’s degree (MBA or MS) in Supply Chain, Analytics, Business, or Information Systems
10+ years of progressive experience in supply chain analytics, planning systems, operations technology, or related leadership roles
Proven experience designing and operationalizing optimization models, decision support tools, and exception based management frameworks
Strong technical fluency in analytics platforms, data visualization tools (Sigma, Tableau, Power BI), SQL and modern data architectures
Demonstrated ability to lead cross functional initiatives and influence senior stakeholders through data driven insights
Strategic mindset with strong execution discipline and a track record of delivering measurable supply chain impact
Experience in e-commerce, retail, or automotive aftermarket environments
Exposure to ML/AI-enabled forecasting, inventory optimization, or network modeling

Job Responsibility

Define and own the multi-year roadmap for supply chain analytics, planning systems, and decision maturity aligned with FCP Euro’s growth strategy
Serve as a senior thought partner to Supply Chain, Technology, Finance, and Product leaders on analytics strategy, systems architecture, and transformation initiatives
Lead the adoption of automation, exception-based management, and predictive analytics across the supply chain
Establish and lead a Supply Chain Analytics & Systems Center of Excellence, setting standards for modeling, governance, documentation, and operational adoption
Drive change by ensuring analytical capabilities are embedded into daily and weekly supply chain decision-making, not just built, but consistently used
Build sourcing logic and modeling that incorporates total landed cost, supplier performance (lead times, fill rates, OTIF), inventory position, in-stock risk, cash flow impact, and space constraints
Partner with Supply Chain leadership to define dynamic weighting factors within the model, enabling intentional trade-offs among cost, service, working capital, and availability
Enable dual-sourcing allocation scenarios where viable, and proactively flag high-risk SKU/supplier combinations with single-source exposure
Replace manual sourcing decisions with a repeatable, documented, and modifiable decision engine that can be operationalized by the Supply Chain team
Lead the development of predictive, forward-looking inventory and demand models that move the supply chain from reactive to proactive decision-making

What we offer

Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution
120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time, plus Company Holidays
401 (k) with Company deposit and match
Discounted prices on our catalog of European car parts

Fulltime

Head of Quality Control

Location

United Kingdom , Dundee

Salary:

Not provided

Argenta

Expiration Date

Until further notice

Requirements

Bachelor's degree in Science (Chemistry
Pharmacy
Biology) or equivalent experience
MSc. in Science, Pharmacy or Chemical Engineering, Pharmaceutical Technology or equivalent experience
Minimum 5 years experience leading a QC laboratory function within a Pharmaceutical business with advanced knowledge of relevant cGMP requirements
Experience in various analytical techniques, including method development, validation and transfer, wet chemistry and instrument techniques, chromatography systems and microbiological testing
Well-developed leadership skills, with a proven track record of leading teams, performance management, and coaching
Excellent interpersonal, written and verbal communication skills
High energy and commitment to company values
Commitment to continuous improvement and driving efficiency

Job Responsibility

Key member of Site Leadership Team (SLT). Works with Site Senior Leadership Team to develop site strategy, implement site performance KPI’s, and translate these into specific annual performance goals
Overall responsibility for Argenta’s Quality Control performance including testing of starting materials, finished products, stability samples, validation samples, data review and investigations
Implements safe and GMP compliant working practices in the function, and ensures team perform their duties accordingly
Lead the development of Argenta’s Quality Control systems, ensuring on time delivery of valid results
Drive staff engagement and a positive culture within the Quality Control department to achieve high-performing results
Grow, develop and support your leaders and extended analytical staff
Demonstrate leadership on quality, compliance and HS&E culture
Management of QC budget
Drive improvements in operational quality performance to enhance the customer experience and minimise the 'cost of poor quality'
Provide QC support for analytical method transfers and Validation, ensuring a smooth introduction of new analytical methods, timely generation of data and ensure transfer documentation (protocols and report) are appropriately supported

Fulltime

Head of Data Platform

As the Head of Data Platform, you’ll be responsible for laying the foundation fo...

Location

United States

Salary:

213000.00 - 251000.00 USD / Year

Vanta

Expiration Date

Until further notice

Requirements

12+ years working with data
5+ years architecting and operating Snowflake at scale
2+ years of hands‑on software engineering experience
Demonstrated expertise in data storage strategies, CDC pipelines, database & BI architecture, and modern data orchestration patterns
Proven success building secure, privacy‑aware, compliant data platforms (SOC 2, HIPAA, ISO 27001
FedRAMP experience a major plus)
4+ years Experience managing, mentoring and developing data engineers and analytics engineers
comfortable managing a 5-6 person team with multiple functions (ingestion / bi) with plans to scale
System‑oriented mindset— you automate, abstract, and write maintainable, tested code
Hands‑on proficiency with the modern data stack: Snowflake, dbt, Airflow/Dagster, Fivetran/Stitch, Looker/Mode/Sigma

Job Responsibility

Roadmap and evolve the architecture of Vanta’s Snowflake‑based data warehouse, ensuring it scales to support real‑time analytics, zero‑trust principles, and FedRAMP‑capable compliance requirements
Hire, train, and develop a world‑class team of data engineers and analytics engineers, providing hands-on mentorship and creating a culture of excellence and continuous learning. Establish the two respective functions as a collaborative set of teams
Champion a security, compliance, and privacy‑first mindset across data ingestion, storage, transformation, access, and observability
Deliver a “zero‑trust” data warehouse by implementing role‑based access controls, column‑level encryption, detailed audit logging, and automated policy enforcement
Collaborate with AI, Strategic Finance, Revenue Operations, Data Science, Product Analytics, and Engineering to translate business objectives into a prioritized, measurable data platform roadmap
Own buy‑versus‑build decisions for the data stack
evaluate vendors, negotiate contracts with procurement, and integrate best‑in‑class solutions where they accelerate our mission. Hold and measure your platform decisions to a high data platform ROI solution
Be Vanta’s authoritative voice on dbt, change‑data‑capture (CDC), data orchestration patterns (Airflow/Dagster), and high‑performance database design
Oversee the Architecture to Design and implement complex data models, metadata layers, reports, and dashboards that power internal decision‑making and customer‑facing analytics
Develop front‑end applications and APIs that expose curated analytical data sets across the enterprise

What we offer

Offers Equity
medical benefits
401(k) plan
other company perk programs
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks fully-paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits

Fulltime

Head of Customer Management

The U.S. Marketing and Franchise Development organization drives all aspects of ...

Location

United States , New York

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

15+ years of experience, including 8-10+ years' managerial experience
strong background in business and marketing strategy, having developed strategies 'from the ground up' using frameworks, data and competitive and customer insights
demonstrated expertise in developing and implementing planning processes
able to scope, template and 'processize' for large and complex organization and drive to simple and clear output
strong analytical skills with the ability to leverage data and insights to drive strategic decision-making and optimize marketing performance
high degree of comfort with financial and quantitative analysis, scenario development, and key P&L drivers
ability to scope and direct quantitative analysis for both direct and indirect reports
strong experience in scoping and creating KPI’s and metrics and developing metrics dashboards
structured approach to problem solving including root cause analyses and hypothesis development
significant experience in developing executive level presentations to highlight Marketing strategies and deliverables

Job Responsibility

Develop and refine the strategic vision and roadmap for new customer engagement and retention
design and implement personalized customer onboarding journeys to guide new customers to increasingly deepen their relationships
develop strategies to retain at-risk customers
provide holistic view to Branded Cards in ECM Marketing
drive deep analyses to aid in strategy development
establish and leverage performance metrics, KPIs, and benchmarks
monitor and analyze key operational metrics
collaborate with creative teams, agencies, and internal stakeholders
lead efforts to segment the existing customer base
develop targeted marketing campaigns and strategies

What we offer

Medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages including planned time off, unplanned time off, and paid holidays

Fulltime

Head of Customer Service

Are you ready to lead a Customer Service team undergoing a major transformation ...

Location

Spain , Madrid

Salary:

Not provided

AUTO1 Group

Expiration Date

Until further notice

Requirements

Degree in Business Administration, Economics, or related fields
MBA or complementary training is a plus
Experience leading large teams (20+ people) in Customer Service, After-Sales, or similarly complex environments
Strong continuous-improvement mentality, strategic approach, and results orientation
Experience managing third-party agreements, negotiations, and KPI tracking
Excellent analytical, organizational, and strategic planning skills
Experience in process automation and managing complex operational workflows
Knowledge of Freshdesk, Twilio, and the Google Workspace environment (Sheets, Drive, Analytics)
Experience with data visualization and reporting tools (Tableau, Redash)
C1 level of English (spoken and written)

Job Responsibility

Lead and develop a large and diverse team, promoting collaboration, proactivity, and a customer-centric mindset
Manage relationships and contracts with workshop networks, negotiating rates and overseeing KPIs and incident resolution
Oversee analytics and reporting across all areas, proposing improvements to optimize efficiency and quality
Coordinate Inbound and Outbound Customer Service operations through channels such as Freshdesk and Twilio
Manage online reputation (Trustpilot, Google My Business) and implement continuous improvement initiatives
Lead the Documentations team, ensuring efficient and risk-free vehicle transfer processes to the final customer
Drive process automation to reduce handling time and enhance overall customer experience

What we offer

Permanent contract and competitive compensation package, with real opportunities for growth based on performance
Flexible compensation options
A dynamic and diverse international environment within a fast-growing company
Access to continuous training through Auto1 Academy and biannual performance evaluations

Head of Business and Performance Insight

The Head of Business and Performance Insight sits at the heart of the business, ...

Location

United Kingdom , London

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience in payments, fintech, digital banking, or platform-led businesses
Experience with strategic planning cycles (annual/quarterly) and performance systems
Track record of forming partnership and building business cases and supporting investment governance and prioritisation
Familiarity with performance management and MI design (KPIs/OKRs, balanced scorecards, dashboards)
Experience of product-led growth, go-to-market strategy, and customer segmentation
Significant experience in strategy, commercial planning, business operations, transformation, corporate development and partnership management
Strong commercial acumen: ability to understand revenue drivers, unit economics, pricing, cost-to-serve, investment cases and delivery confidence
Experience leading cross-functional initiatives end-to-end with measurable outcomes (pace, ownership, benefits and OKR tracking)
Excellent analytical skills ability to convert data into insight, narrative and decisions
Excellent stakeholder management with confidence operating with CEO/ELT-level counterparts

Job Responsibility

Provide strategic and commercial insight to help the CEO and leadership team focus priorities, make trade-offs, and drive the best business outcomes
Track cross-functional delivery against objectives and OKRs, ensuring progress, dependencies, and performance are clearly measured and reported
Strengthen business cases and investment proposals by assessing value, risk, delivery confidence, and expected benefits
Connect teams across Product, Sales, Finance, Risk, and Operations so decisions are aligned, practical, and executable
Drive strong partnership governance, risk oversight, and external engagement
Manage sensitive, high-trust CEO office matters with discretion, judgement and control discipline
Deliver a high-quality, service-led CEO office, providing senior leadership ready materials (including commercial cases and performance updates) that enable the CEO and ELT to operate effectively and support the management of critical stakeholders

Fulltime

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Head of Quality – Customer Reporting and Data Analytics

Job Description

Job Responsibility

Requirements

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