Head of Quality – Customer Reporting and Data Analytics Job at Everseen (Miami, FL / Boston)

Head of Customer Management

The U.S. Marketing and Franchise Development organization drives all aspects of ...

Location

United States , New York

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

15+ years of experience, including 8-10+ years' managerial experience
strong background in business and marketing strategy, having developed strategies 'from the ground up' using frameworks, data and competitive and customer insights
demonstrated expertise in developing and implementing planning processes
able to scope, template and 'processize' for large and complex organization and drive to simple and clear output
strong analytical skills with the ability to leverage data and insights to drive strategic decision-making and optimize marketing performance
high degree of comfort with financial and quantitative analysis, scenario development, and key P&L drivers
ability to scope and direct quantitative analysis for both direct and indirect reports
strong experience in scoping and creating KPI’s and metrics and developing metrics dashboards
structured approach to problem solving including root cause analyses and hypothesis development
significant experience in developing executive level presentations to highlight Marketing strategies and deliverables

Job Responsibility

Develop and refine the strategic vision and roadmap for new customer engagement and retention
design and implement personalized customer onboarding journeys to guide new customers to increasingly deepen their relationships
develop strategies to retain at-risk customers
provide holistic view to Branded Cards in ECM Marketing
drive deep analyses to aid in strategy development
establish and leverage performance metrics, KPIs, and benchmarks
monitor and analyze key operational metrics
collaborate with creative teams, agencies, and internal stakeholders
lead efforts to segment the existing customer base
develop targeted marketing campaigns and strategies

What we offer

Medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages including planned time off, unplanned time off, and paid holidays

Fulltime

Head of Customer Service

Are you ready to lead a Customer Service team undergoing a major transformation ...

Location

Spain , Madrid

Salary:

Not provided

AUTO1 Group

Expiration Date

Until further notice

Requirements

Degree in Business Administration, Economics, or related fields
MBA or complementary training is a plus
Experience leading large teams (20+ people) in Customer Service, After-Sales, or similarly complex environments
Strong continuous-improvement mentality, strategic approach, and results orientation
Experience managing third-party agreements, negotiations, and KPI tracking
Excellent analytical, organizational, and strategic planning skills
Experience in process automation and managing complex operational workflows
Knowledge of Freshdesk, Twilio, and the Google Workspace environment (Sheets, Drive, Analytics)
Experience with data visualization and reporting tools (Tableau, Redash)
C1 level of English (spoken and written)

Job Responsibility

Lead and develop a large and diverse team, promoting collaboration, proactivity, and a customer-centric mindset
Manage relationships and contracts with workshop networks, negotiating rates and overseeing KPIs and incident resolution
Oversee analytics and reporting across all areas, proposing improvements to optimize efficiency and quality
Coordinate Inbound and Outbound Customer Service operations through channels such as Freshdesk and Twilio
Manage online reputation (Trustpilot, Google My Business) and implement continuous improvement initiatives
Lead the Documentations team, ensuring efficient and risk-free vehicle transfer processes to the final customer
Drive process automation to reduce handling time and enhance overall customer experience

What we offer

Permanent contract and competitive compensation package, with real opportunities for growth based on performance
Flexible compensation options
A dynamic and diverse international environment within a fast-growing company
Access to continuous training through Auto1 Academy and biannual performance evaluations

Payments Data Transformation Head Director

The Applications Development Senior Group Manager is responsible for accomplishi...

Location

United States , Jersey City

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years experience of application development industry experience, with a minimum of 10 years of hands-on experience specializing in the leadership and hands-on development of franchise-critical applications
10+ years experience leading large technology transformation initiative
8+ experience in large technology development experience
8+ years experience in Big Data Org
5 + years Microservices experience
5+ years hands-on experience in Java, Spring, Spring Boot, Spring Cloud, J2EE Design Patterns, REST services, MicroServices, Docker/Kubernetes, messaging product like Kafka
Deep understanding on design Highly Available and Highly Scalable Systems
Front End Technologies like JavaScript and Angular version, CSS2/CSS3, HTML
Hands-on experience in relational (Oracle/DB2), No-SQL (MongoDB), Unix commands
Hands-on experience on working / deploying application on Cloud

Job Responsibility

Manage/develop multiple teams of technology professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions) as well as ensure team adheres to best practices and process
Develop vision for team around roles and responsibilities, and structure team to ensure greatest impact, efficient use of resource, and alignment to business structures
Prepare and present regular team/project reviews to senior technology management and business leaders
Drive the design and development of system architecture based on latest technology stack, work with end-users of the systems, and enhance the quality of deliverables
Ensure staff follows Citi documented policy and procedures as well as maintain desktop procedures and supporting documentation for filings on a current basis and in comprehensive manner
Work with a wide variety of business and tech teams and help them drive towards an everything-as-code and a codified controls mind-set
Support and drive cultural change, instigating critical thinking about controls and processes and encouraging a culture of continuous improvement
Connected to latest technologies, like Generative AI, and keen to put them in practice
A self-starter with the ability to work effectively in teams and remotely
Shows enthusiasm and develops trust through empathy

What we offer

medical
dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off and paid sick leave
paid holidays

Fulltime

Head of Data Platform

As the Head of Data Platform, you’ll be responsible for laying the foundation fo...

Location

United States

Salary:

213000.00 - 251000.00 USD / Year

Vanta

Expiration Date

Until further notice

Requirements

12+ years working with data
5+ years architecting and operating Snowflake at scale
2+ years of hands‑on software engineering experience
Demonstrated expertise in data storage strategies, CDC pipelines, database & BI architecture, and modern data orchestration patterns
Proven success building secure, privacy‑aware, compliant data platforms (SOC 2, HIPAA, ISO 27001
FedRAMP experience a major plus)
4+ years Experience managing, mentoring and developing data engineers and analytics engineers
comfortable managing a 5-6 person team with multiple functions (ingestion / bi) with plans to scale
System‑oriented mindset— you automate, abstract, and write maintainable, tested code
Hands‑on proficiency with the modern data stack: Snowflake, dbt, Airflow/Dagster, Fivetran/Stitch, Looker/Mode/Sigma

Job Responsibility

Roadmap and evolve the architecture of Vanta’s Snowflake‑based data warehouse, ensuring it scales to support real‑time analytics, zero‑trust principles, and FedRAMP‑capable compliance requirements
Hire, train, and develop a world‑class team of data engineers and analytics engineers, providing hands-on mentorship and creating a culture of excellence and continuous learning. Establish the two respective functions as a collaborative set of teams
Champion a security, compliance, and privacy‑first mindset across data ingestion, storage, transformation, access, and observability
Deliver a “zero‑trust” data warehouse by implementing role‑based access controls, column‑level encryption, detailed audit logging, and automated policy enforcement
Collaborate with AI, Strategic Finance, Revenue Operations, Data Science, Product Analytics, and Engineering to translate business objectives into a prioritized, measurable data platform roadmap
Own buy‑versus‑build decisions for the data stack
evaluate vendors, negotiate contracts with procurement, and integrate best‑in‑class solutions where they accelerate our mission. Hold and measure your platform decisions to a high data platform ROI solution
Be Vanta’s authoritative voice on dbt, change‑data‑capture (CDC), data orchestration patterns (Airflow/Dagster), and high‑performance database design
Oversee the Architecture to Design and implement complex data models, metadata layers, reports, and dashboards that power internal decision‑making and customer‑facing analytics
Develop front‑end applications and APIs that expose curated analytical data sets across the enterprise

What we offer

Offers Equity
medical benefits
401(k) plan
other company perk programs
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks fully-paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits

Fulltime

Quality & Compliance Team Leader

Yusen Logistics is working to become the world’s preferred supply chain logistic...

Location

United Kingdom , Northampton

Salary:

40000.00 GBP / Year

Webrecruit

Expiration Date

Until further notice

Requirements

Proven previous experience of team management/supervision, with a hand-on approach to coaching & development, as well as experience of HR processes including, appraisals, performance management, recruitment & onboarding, investigations & disciplinaries, & absence management (essential)
Strong complaints management capability, with experience investigating issues and driving timely, compliant resolutions
Previous experience that includes quality assurance in pharmaceutical quality-based roles or logistics quality-based roles
Experience of analytical evaluations
customer service
and complaints management (highly advantageous)
Experience of CAPA management
A strong proactive & continuous improvement mindset, with experience in designing and delivering process improvements
An understanding of Good Distribution Practice (GDP) & MHRA regulations (Medicines & Healthcare products Regulatory Agency)
A strong understanding of Root Cause Analysis methodology

Job Responsibility

GDP Compliance: Applying robust knowledge of GDP guidelines, ensuring the business is fully compliant with required standards & regulatory requirements for the storage & transportation of healthcare products
Take responsibility for ensuring the wider Quality & Compliance team maintain consistency in following the same GDP standards
Provide support on customer audits & discussing SME subjects
Conduct & support internal audits & self-inspections
Raising the audit in the QMS system & raising CAPA’s for any actions required following audit
Compile audit responses & chasing outstanding actions
Complaints Management & Report Writing: Oversee the Quality & Compliance team to ensure that all complaints received from internal and external stakeholders are accurately recorded on the internal EQMS system in a timely manner.
Undertake & support complex case investigations, providing advice and guidance to the Quality & Compliance team, using root cause analysis tools and CAPA management techniques, including liaison with all associated parties, collating documentation and providing evidential reports
Ensure that appropriate investigations are carried out to determine the root cause of complaints and recommended corrective action
Ensure that any potential serious contraventions / complaints are escalated to the Quality & Compliance Manager in a timely manner

What we offer

25 days’ holidays (excluding bank holidays) and 5 days’ Volunteer Leave per year
Opportunity for Unpaid Leave
Critical Illness Cover
MyStrength Wellbeing App
Free online Fitness Platform, i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
On-Site Mental Health First Aiders
Employee benefits, i.e. free eye test, up to 25% off gym membership, high street vouchers
Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
Tailored development and career opportunities
Karo Health

Fulltime

Head of Quality, Sustainability and CR Ops

The purpose of the Head of Quality, Sustainability and CR Ops is to lead and con...

Location

United Kingdom , Avonmouth/Filton

Salary:

Not provided

ELEMIS

Expiration Date

Until further notice

Requirements

Quality & Governance Expertise: Strong knowledge of Quality Management Systems, audit processes, supplier governance and operational compliance within FMCG or beauty manufacturing/distribution environments.
Luxury Brand Mindset: Understands the standards required to protect and elevate a premium global beauty brand. Demonstrates attention to detail and zero tolerance for quality compromise.
Regulatory & Risk Awareness: Strong understanding of UK regulatory frameworks, with the ability to interpret requirements and translate them into operational controls.
Sustainability & ESG Understanding: Experience managing environmental reporting, supplier ESG governance and sustainability KPIs within an operational context.
Data & Analytical Capability: Confident interpreting quality, complaints and sustainability data to identify trends, mitigate risks and drive performance improvement.
Leadership & Team Development: Proven experience managing and developing operational teams. Balances hands-on involvement with strategic oversight.
Influence & Collaboration: Able to influence cross-functional stakeholders and external suppliers, balancing commercial pragmatism with governance discipline.
Resilience & Ownership: Takes full accountability for standards, audit readiness and brand protection. Comfortable operating in a fast-paced, evolving environment.

Job Responsibility

Own and continuously improve the Quality Management System (QMS), ensuring it remains compliant, current, and aligned with business and regulatory requirements.
Ensure the Quality Policy is communicated, implemented and embedded across Operations.
Maintain and control all Operations SOPs, ensuring accuracy, relevance and adherence.
Own document control governance for Operations and support document control for the Technical & Regulatory team.
Ensure robust traceability procedures are maintained and annual product recall testing is completed and documented.
Oversee the management of Non-Conformance Reports (NCRs), ensuring root cause analysis, corrective actions and timely closure.
Lead internal audits and support supplier audits to ensure compliance and risk mitigation.
Manage shelf-life extension processes in partnership with suppliers and technical teams.
Maintain full audit-ready documentation to support B Corp and regulatory requirements.
Lead, coach and develop a team of 4 Quality Control Technicians within the warehouse operation.

What we offer

We operate a Hybrid working model which means working any three days in our Filton Head Office and two days working from home. We also operate with flexible working hours, which means core hours are between 10am - 4pm.
Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
Generous Holiday Allowance, increasing with length of service
Company Pension Scheme
Healthcare Cash Plan (with Dental)
Private Medical Insurance
Employee Assistance Programme for all Associates and their families
Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards

Fulltime

Head of Support, APAC

The Head of Support, APAC will design and own the strategy for leading and scali...

Location

Australia , Sydney

Salary:

Not provided

Notion

Expiration Date

Until further notice

Requirements

8–10 years of progressive leadership experience building, scaling, and leading high-performing technical support organizations
4+ years owning and leading the APAC market within a global CX or Support organization
Demonstrated ability to design, implement, and scale robust cross-functional processes spanning go-to-market and technical teams
Proven track record of using data and market insights to shape strategy, influence senior stakeholders, and adapt operations to represent the unique variation in the APAC market
Ability to independently own, scope, and drive complex, multi-quarter initiatives while also delegating and empowering leaders and team members to deliver results
Strong executive presence with the ability to influence and align technical and non-technical audiences of all levels through clear narratives and data-driven recommendations
Deep user-centric mindset with a passion for designing experiences that materially improve customer quality of life
Strong analytical, debugging, and problem-solving skills, with experience interrogating data and systems to identify and resolve root causes
Experience designing customer and ticket journeys spanning from Tier 0 - AI generated self-serve support to highest point of escalation
Ability to analyze server and client application logs and identify the root cause of errors

Job Responsibility

Design and own the long-term vision, strategy, and roadmap for Support in APAC, and build the organizational structure and leadership bench to deliver against it
Lead and develop a distributed regional support organization, ensuring clear accountability, effective communication, and strong engagement across locations
Manage and optimize technical and non-technical resources in APAC, ensuring consistent attainment of SLAs and KPIs across both technical and general support teams
Define, set, and continuously refine quarterly and annual targets
partner with sales, success, product, and engineering leadership to drive sustained performance and continuous improvement in the region
Lead and govern the launch and maturation of new languages and market segments in APAC, ensuring operational readiness, resourcing, and localization of support experiences
Architect and execute our upmarket strategy in APAC, including developing and scaling Enterprise and Premium Support-specific strategies, processes, and policies
Maintain and refine the rhythm of the business and global operating cadence in partnership with other market leads and revenue operations, ensuring consistency in information sharing, forecasting, and reporting
Sit on and help steer the APAC leadership team, representing CX and the Voice of the Customer and influencing regional priorities and investments
Identify, scope, and drive innovative cross-functional programs that solve ambiguous and open-ended agent and customer problems, from discovery through execution and measurement

Fulltime

Head of Collections

Admiral Money is entering an exciting phase of growth, and we’re looking for an ...

Location

United Kingdom

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

A proven track record for leading, mentoring and motivating a high-performance team to deliver great business results with an ability to both build and execute on a strategy successfully
Expert in Arrears process and models incl. customer engagement strategy & automation. Experience in Keep / Buy / Sell strategies for Collections and Recoveries
Drive the use of data, MI, and analytics to develop deep insights into the customer, ensuring key decisions are data driven and turning insights into actionable recommendations and execution
Leading fast paced delivering teams
expert stakeholder management (both internal and external) and cross functional communication skills
Results driven and commercially aware
A proactive and positive mindset orientated towards continuous improvement and test and learn, embracing new ideas
Strong digital/technology awareness – working with the Head of Digital/Technology to assess and develop digitisation opportunities to determine where they could be cost effectively utilised to improve performance, customer service and/or reduce costs
Awareness of project management and risk and control mechanisms
Budgeting and Financial planning

Job Responsibility

Leadership, People & Relationships: Strategic planning combined with strong stakeholder management skills to influence and challenge senior stakeholders across the UK business
In collaboration with the Product, Digital & Operations teams, develop bespoke customer journeys and to enhance customer experience of ADMIRAL MONEY customers across these functions
Maintain relationships with departments and designated project stakeholders across the wider Group, building cross-departmental understanding & collaboration to ensure deliverable plans and upward reporting of any issues
Ensure the team are appropriately supported, trained, and developed, including conducting regular one-to-ones and performance reviews
Building the Business & Data: Lead Admiral Money CPS function
define strategy across the full Arrears lifecycle (Pre, Early, Late, Debt Sale) and lead execution across all lending products ensuring optimising the balance between automation and human interaction
Optimise process and systems to manage customer journeys, taking into consideration customer segmentation strategies for different customer needs e.g. vulnerable customers
Play a key support role in the overall Admiral Money business, shaping and delivering the vision and strategy for the customer facing COO teams
Identify continuous improvements and innovation opportunities, harnessing knowledge, creativity of the team, third party suppliers, external and internal insights, and others from across the business to support customer and business needs
Monitor and develop management information and other sources of feedback

What we offer

Up to £3,600 of free shares each year after one year of service
33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
Option to buy or sell up to an additional five days of annual leave
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover

Fulltime

Head of Quality – Customer Reporting and Data Analytics

Everseen

Location:
United States , Miami, FL / Boston

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 08, 2025

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