Head of Quality – Customer Reporting and Data Analytics

• Build and own the Customer Intelligence Product Line that delivers actionable insights derived from Everseen’s AI platform and integrated third-party data sources
• Define and maintain data quality and reporting standards to ensure reliable, consistent, and accurate insights for all customer-facing analytics products
• Collaborate cross-functionally with the Data & Intelligence, Engineering, Research, Operations, and Sales & Marketing teams
• Champion quality and continuous improvement, ensuring data integrity, performance consistency, and adherence to regulatory or contractual data standards
• Develop and manage KPIs for intelligence product adoption, customer satisfaction, and product quality
• Partner with Sales and Customer Success to translate intelligence insights into customer value stories and revenue opportunities
• Lead a small but growing team of data quality analysts, reporting specialists, and data product managers as the product line scales

• 10+ years of experience in data analytics, business intelligence, or data product management
• At least 3 years in a leadership or head-of-function role
• Proven experience delivering data or analytics products to enterprise customers, ideally in retail, AI, or SaaS environments
• Deep understanding of data quality frameworks, reporting pipelines, and analytics visualization platforms (e.g., Tableau, Power BI, Looker, or similar)
• Strong familiarity with data engineering workflows (ETL, data modeling, API integrations)
• Experience leading cross-functional collaboration across product, engineering, and commercial teams
• Exceptional analytical, strategic thinking, and communication skills
• Knowledge of retail operations, shrinkage, and loss prevention analytics
• Proven ability to build scalable reporting and analytics products from concept to market

Experience with AI/ML-based insight generation or customer intelligence systems is preferred