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Head of Quality for a specialist community healthcare organisation that delivers mental health, neurological, and complex care services to individuals within their own homes and local communities. This is a newly created position, reflecting the organisation’s ambition to move from a solid “Good” foundation toward achieving an “Outstanding” CQC rating.
Job Responsibility:
Lead on quality, governance, and risk management across the organisation
Drive CQC compliance, audit readiness, and inspection outcomes
Oversee safeguarding, information governance, and GDPR processes
Develop and maintain governance frameworks and risk registers
Conduct investigations, incident reviews, and root cause analysis
Chair governance and quality improvement meetings
Monitor client experience, feedback, and complaints to inform improvement plans
Support operational efficiency and resource management
Lead the implementation and adoption of a new quality management system
Requirements:
Experienced Registered Manager (from any health or social care setting) with history of least a “Good” CQC rating
Proven background in quality improvement, compliance, or governance
Strong stakeholder engagement and leadership skills
Strategic mindset with the ability to translate policy into practice
Clinical or non-clinical backgrounds will be considered