Head of Public Cloud Operations

• Lead day-to-day operations of Citi's public cloud platform
• Build and manage a cloud-focused service desk function
• Develop and execute onboarding processes for application teams
• Drive automation in operational workflows
• Define and implement scalable operating model
• Establish KPIs and dashboards to monitor operational health
• Partner with engineering, security, compliance, and application teams
• Ensure operational processes adhere to regulatory, security, and compliance requirements

• 15+ years of experience in IT operations
• At least 5 years in cloud operations leadership roles
• Proven experience managing operations across major public cloud platforms (AWS, GCP, Snowflake)
• Strong understanding of cloud-native architectures, infrastructure-as-code, and DevOps practices
• Demonstrated success in building and scaling service desk and support functions in large enterprises
• Expertise in automation tools and frameworks (e.g., Terraform, Ansible, CI/CD pipelines)
• Experience defining and implementing operating models in complex, matrixed organizations
• Excellent communication and stakeholder management skills
• Bachelor's degree in Computer Science, Engineering, or related field
• Advanced degree preferred
• Cloud certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect) are a plus

Cloud certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect)

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages including vacation, sick leave, and paid holidays
• Discretionary and formulaic incentive and retention awards