Head of Project Operations Jobs

Musemind

Location:

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Musemind is a leading digital agency dedicated to delivering innovative, data-driven solutions for our global clientele. We are a team of strategists, designers, and engineers committed to digital excellence. As we enter a new phase of rapid growth, we are looking for an exceptional Head of Project Operations to build the scalable systems and infrastructure needed to support our ambitious vision.

Job Responsibility:

Maintain and balanced weekly schedule of activities: 10 hrs – Individual contribution (planning, review, reporting, analysis), 10 hrs – Direct team management and coordination, 10 hrs – Indirect team management and coordination, 4 hrs – Coaching and training team members, 4 hrs – Cross-functional collaboration (Sales, Design, Development, Partners, Clients), 2 hrs – Management reporting
Oversee end-to-end operations starting from sales closure to full payment collection from customer
Ensure on-time project delivery with higher client satisfaction
Ensure monthly committed collections from customers/partners by ensuring project delivery
Monitor and optimize resource utilization across all projects to maintain 80–90% team productivity rate
Be responsible as a key person to ensure highest project margins through operational excellency, cost management, partner management
Ensure accurate use of CRM and project tracking tools for 100% project visibility
Implement and maintain standard operating procedures (SOPs): -Intra department -Inter department -With customer -With partner
Define, track, and review team KPIs weekly — delivery rate, utilization, quality score, and customer feedback
Prepare monthly operational reports for management with insights, performance data, and improvement actions
Identify risks and operational bottlenecks early and execute timely resolutions
Lead and mentor department heads and team leads, ensuring clear goals and measurable outcomes
Conduct monthly coaching sessions and performance reviews for operational team members
Be the champion to introduce automation/AI tools to improve efficiency
Ensure all deliverables align with Musemind’s brand, design, and technical standards
Upsell & cross sell in the existing customers/partners

Requirements:

7–10 years of experience in operations, project management, or leadership roles (preferably in a digital, tech, or creative company)
Proven experience in delivering more than 3M USD project value per year
Proven experience in delivering more than 50 projects per year
Strong understanding of project management methodologies (Agile, Scrum, or similar)
Managing teams across multiple time zones and global clients are must
Bachelor’s or Master’s degree in Business Administration, Engineering, Operations Management, or related field
Certifications such as PMP, PRINCE2, or Agile are a strong plus
Proficiency in CRM, ERP, and project management tools
Strong grasp of data analysis, performance metrics, and process automation

What we offer:

Salary: Negotiable + Commission (Variable)
Two weekly holidays
Full subsidized lunch and snack facilities
Yearly salary review
Two festival bonuses
Professional development opportunities
A creative and collaborative work environment
Team hangout, participate in sports events (Table Tennis, Foosball and other indoor games)
Health insurance benefit after completion 1 year
Long Service Benefit

Additional Information:

Job Posted:
December 10, 2025

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Head of Project Operations