Head of Professional Services Job at Phocas Software (Christchurch)

Head of Network Professional Services

This is a key leadership role with responsibility for setting technical directio...

Location

United Kingdom , Worcester

Salary:

75000.00 - 90000.00 GBP / Year

DataCareers

Expiration Date

Until further notice

Requirements

Significant experience in a senior technical leadership role within a network consultancy, MSP, or systems integrator
Strong hands-on background in enterprise networking technologies (routing, switching, wireless, security, UC)
Cisco certified to CCNP level or higher
Proven experience leading and developing engineering teams
Strong understanding of networking best practice, performance, reliability, and security
Excellent communication skills with the ability to engage confidently with customers and senior stakeholders
Strong organisational, people management, and delivery skills
Full UK driving licence

Job Responsibility

Define and execute the Professional Services engineering strategy, aligned to customer needs and business growth
Own technical standards, solution design quality, and delivery governance across all projects
Ensure projects are delivered on time, within scope, and to agreed technical and security standards
Act as the senior technical escalation point for complex customer issues
Build, lead, and develop a multi-skilled engineering team, fostering a culture of accountability and technical excellence
Oversee skills development, training plans, and performance management
Drive continuous improvement in tools, processes, and delivery methodologies
Work closely with Pre-Sales to translate customer requirements into robust, commercially viable solutions
Partner with Support teams to ensure smooth handover, documentation, and long-term service stability
Act as a senior technical advisor in customer engagements, design workshops, and solution demonstrations

Fulltime

Head of Services (Data Centres)

Location

Australia

Salary:

Not provided

Hickory

Expiration Date

Until further notice

Requirements

Degree in Mechanical or Electrical Engineering (or related discipline)
Extensive experience (typically 10+ years) in services leadership and management across complex, large-scale MEP projects such as hyperscale data centres, hospitals, or similarly critical infrastructure environments
Strong commercial acumen with proven oversight of cost planning, value engineering initiatives, contract management, and variation governance across multiple workstreams
Deep technical expertise in mechanical and/or electrical building services systems, including design management, documentation review, and end-to-end commissioning strategies
Advanced capability in interpreting and driving coordination of services designs, with strong leadership in digital engineering environments, including BIM and Revit, to ensure seamless integration across disciplines
Demonstrated ability to lead, mentor, and develop high-performing teams (15+ professionals), while managing complex stakeholder interfaces, subcontractor performance, and delivering outcomes aligned to program, quality, and operational requirements

Job Responsibility

Provide strategic leadership of the full services lifecycle, overseeing early design development from pre-planning through to construction, ensuring alignment with project objectives, program, and operational requirements
Lead design management activities, offering expert guidance on buildability, technical risk, and design optimisation during pre-construction, while influencing key decisions that enhance project outcomes
Drive value engineering and performance-led specifications, ensuring commercial efficiency without compromising quality, safety, or operational resilience
Oversee procurement strategy for all major services packages, including input into subcontract scopes, risk identification, and commercial negotiations to ensure best-for-project outcomes
Establish and govern integrated services delivery programs across all disciplines, ensuring alignment with overall construction timelines and critical milestones
Provide executive oversight of procurement and delivery of long-lead, mission-critical equipment, including supplier engagement, manufacturing progress, and installation sequencing
Lead and manage multiple services trade packages at a portfolio level, ensuring consistency, performance, and alignment across all delivery teams
Collaborate with Project and Construction leadership to provide ongoing strategic input into project status, risks, and performance, with a strong focus on services delivery
Champion design coordination and multidisciplinary integration, ensuring complex services interfaces are effectively managed and clearly communicated across all project stakeholders
Ensure proactive identification and escalation of risks, clashes, or issues that may impact cost, program, or quality, driving timely resolution

What we offer

Work-Life Balance: We target a 5-day work week to support a balanced and sustainable schedule
Family-Friendly Policies: Receive paid parental leave to support your family needs
Novated Leases: Take advantage of novated leasing options to maximize your salary and enjoy tax savings on vehicle expenses
H-Perks Employee Rewards: Access exclusive discounts, cashback and everyday savings through our internal benefits platform
Employee Wellbeing: Access our Employee Assistance Program (EAP) for valuable support and resources
Diverse Opportunities: Gain exposure to a wide range of roles and industry leaders in our leading market company

Fulltime

Head of AML, Services

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of relevant experience
10+ years of managerial experience
Prior knowledge of payment related products and infrastructure is a must, the candidate will need to show deep knowledge of Foreign Correspondent banking, eCommerce, Trade finance, Custody, Digital Assets and 3rd party Cross border payments generally
Advanced degree (e.g. JD, MBA) or AML certification
Experience in a financial institution, specifically in AML
Experience in managing regulatory exams and relationships with examiners and auditors
Extensive knowledge of appropriate regulatory requirements including local and US laws, international and industry standards
Extensive knowledge of AML regulations, risks, and appropriate controls
Demonstrated leadership and motivational skills
Ability to work with regional and global partners, and influence and lead people across culture and senior level

Job Responsibility

Lead and develop a global team of AML professionals, driving performance, accountability, and continuous talent development
Own and implement the firm-wide AML Risk Management framework, including policy, strategy, and the ongoing delivery of the AML Compliance Risk Management (ACRM) program across clients, products, and geographies
Lead, coach, and develop a global team of AML professionals, fostering a culture of accountability, inclusion, and continuous development
Build leadership capability across the organization, ensuring strong succession pipelines and depth of expertise
Drive high performance standards, reinforcing ownership and accountability for risk and control outcome
Act as a senior AML risk manager and thought leader, delivering risk-based, cost-effective outcomes across multi-year strategic and control initiatives
Shape forward-looking AML strategies, policies, and training programs, anticipating and responding to evolving financial crime risks across emerging technologies, new products, and changing regulatory landscapes
Provide comprehensive AML oversight for payments, digital assets, and emerging technologies (including blockchain, stablecoins, deposit tokens, and multi-jurisdiction payment flows), ensuring risks are effectively identified, assessed, and mitigated
Lead the development and implementation of robust AML controls for high-volume, complex, cross-border, multi-currency and 24/7 transaction environments, including strong enhanced due diligence (EDD) and monitoring frameworks for higher-risk products, clients, and activities
Proactively identify, assess, and mitigate AML risks associated with new Services product offerings, interoperability initiatives, and the integration of emerging technologies into existing payment and liquidity management platforms, ensuring compliance with evolving regulatory landscapes

Fulltime

Head of Financial Services

A respected UK membership organisation is seeking a Head of Financial Services t...

Location

United Kingdom , London

Salary:

92000.00 - 102000.00 GBP / Year

Membership Bespoke

Expiration Date

Until further notice

Requirements

Degree or relevant professional qualification
chartered accountancy advantageous
Recent experience in financial services, professional services or regulation
Strong grasp of sector developments, including ESG, IFRS 9/17, cryptoassets and regulatory reform
Proven project management skills and ability to deliver high‑quality content
Excellent communication and stakeholder engagement skills

Job Responsibility

Build strong relationships with senior industry figures, regulators and member groups
Lead a programme of policy insight, technical content and thought leadership
Commission and manage expert contributors to deliver high‑quality outputs
Produce authoritative responses to government and regulatory consultations
Ensure alignment between policy, member support and wider organisational strategy

Fulltime

Head of General Services

The role is responsible for developing, managing and coordinating the General Se...

Location

Ireland , Dublin

Salary:

Not provided

Blackrock Health Hermitage Clinic

Expiration Date

Until further notice

Requirements

5+ years’ management experience essential
Strong people management experience
Contract management experience
Industry experience desirable- hospital / manufacturing / or equivalent setting
Strong knowledge and experience with SOPs and audits
Experience in compliance with all aspects of local and national legislation/regulation, national and international best practice standards relating to the General Services function

Job Responsibility

Provide leadership, clear direction, motivation and support to the hospital in the pursuit of positive patient outcomes though the provision of a consistent and high-quality support service for patients
Be responsible for managing, coordinating and developing the General Services Function
Be responsible for the planning and implementation of systems that support Blackrock Clinic in compliance with all aspects of local and national legislation/regulation together with national and international best practice standards relating to the General Services function
Liaise closely with all relevant departments and services within Blackrock Clinic in the development of policies, procedures and guidelines for support services
Cooperate and appropriately engage with external stakeholders and regulatory authorities charged with the enforcement of legislation and oversight of standards/regulations compliance (i.e. HIQA, EPA, HAS, EHO)
Delivery of strategic objectives, operational goals and targets within the remit of the General Services function, on budget and, cognisant and in line with the Blackrock Clinic strategic corporate goals and objectives
Demonstrate effective leadership through exemplary people management, and adherence to Human Resources policies and procedures
Establish and maintain appropriate and consistent professional relationships and partnerships with clinical and non-clinical partners in Blackrock Clinic
Be responsible for developing, implementing and managing appropriate key performance measures and metrics that focus on Quality, Risk, Hygiene Standards, Food Hygiene Standards, Patient care, Customer expectations and be accountable for ensuring compliance with targets
Partake in the design and development of all support service systems and standards for BRC including cleaning standards, Attending service standards, hygiene service standards etc

What we offer

Competitive salary
Pension
Discounted café
Sports and Social club
Employee Assistance Programme
Discounted onsite pharmacy

Fulltime

Head Golf Professional / Director of Golf

The Head Golf Pro is instrumental in developing and/or implementing strategies, ...

Location

United States , Mesa

Salary:

Not provided

KemperSports

Expiration Date

Until further notice

Requirements

BA / BS degree, preferred
PGA Class A credentials
Min 3 years management experience, preferably in the golf or hospitality industry
Demonstrated experience and capability in the areas of fiscal management and staff management
Retailing, marketing, and/or sales and customer service, and guest relations experience preferred
Proficiency with computer software with emphasis in Golf Genius
Demonstrated quality written, verbal, interpersonal communication skills
Ability to analyze and solve problems
efficiently handle multiple duties under pressure with minimal supervision
work flexible hours as required including nights/weekends

Job Responsibility

Implement applicable Company operating, human resources, and safety policies and procedures pertaining to the golf shop and outside services groups
Plan and schedule work duties of department personnel
Oversee daily operating activities including opening, closing and securing the golf shop and storage buildings
managing daily cash flow
monitoring staff interaction with guests
maintaining clean, presentable and fully stocked merchandise displays
ensuring that the golf shop, storage areas, cart shed, and grounds are maintained to applicable appearance standards
Assist in the preparation and implementation of operating and capital budgets
Oversee merchandising operations including purchasing
Track types and quantity of golf rounds played

Fulltime

Head of IT Platform & Services

As Head of IT Platform & Services, you will ensure that Brainlab's IT foundation...

Location

Germany , Munich

Salary:

Not provided

Brainlab

Expiration Date

Until further notice

Requirements

University degree in Computer Science, Information Technology, Engineering, or a related field
10+ years of professional IT experience, with at least 5 years in an IT leadership role
Proven track record managing IT infrastructure and services in a complex, international environment
Expertise in ITSM, fitSM and/or other frameworks & standards
Experience with ISO 27001 incl. audit processes
Good background in network technologies, cloud infrastructure, and workplace management
Familiarity with SIEM, endpoint security, identity management, and Zero Trust concepts
Experience with ITSM tools (e.g. Jira Service Management), automation and monitoring platforms
Demonstrated success leading IT teams
Strong service orientation with a customer-first mindset

Job Responsibility

Ensure that Brainlab's IT foundation is reliable, secure, and scalable — enabling our global workforce to work efficiently across 25 locations worldwide
Lead the Service Desk, Network, Infrastructure, and Workplace teams, setting the standard for IT service excellence while driving strategic initiatives in IT security and compliance
Steer, coordinate and support a group of senior team leads
Report to the leader of the Global IT Division, being a key member of the D&IT leadership team

What we offer

A mutually-supportive, international team
Meaningful work with a lasting impact on medical technology
30 vacation days, plus December 24th and December 31st
Flexible working hours as well as hybrid work model within Germany
Bike leasing via cooperation partner 'BikeLeasing'
Parking garage and safe underground bike storage
Award-winning subsidized company restaurant and in-house cafes
Variety-rich fitness program in our ultra-modern 360m2 company gym
Regular after work, team, and company events
Comprehensive training and continuing education opportunities

Fulltime

Head of UK Client Services

To lead, develop, and scale the UK Client Services function, ensuring exceptiona...

Location

United Kingdom , Northwest England Preferred

Salary:

70000.00 - 80000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Exceptional communication and interpersonal skills
Proven ability to lead, coach and develop teams
Decisive and confident in high-pressure situations
Strong relationship-builder with diverse teams
Demonstrates a consistent and professional approach
Ability to analyse information and present findings in a clear, concise and professional manner
Excellent relationship building & communication skills
Project management or proven ability to deliver exceptional results in a quantitative and quality measured position
Computer literacy
Degree or equivalent (preferred)

Job Responsibility

Own the UK Client Services strategy, aligning team performance with business objectives and client expectations
Champion a culture of accountability, continuous improvement and client-centricity
Serve as a senior point of contact for all UK clients, including those of Ardent Credit Services
Ensure the Client Services team operates as subject matter experts for each assigned client
Assist Operations with client onboarding, transitions to business-as-usual, and ongoing relationship development
Present client-provided KPIs to operation leaders to help drive performance insights and action
Oversee SLAs, contracts, and client communications to ensure expectations are consistently exceeded
Coordinate client audits and ensure audit readiness across the team
Work with colleagues to establish clear audit protocols and compliance standards within team
Attend prospect meetings and support business development initiatives

What we offer

Luxurious office environment in a superb location
31+ days’ holidays per year including 8 bank holidays
Healthcare Scheme
Company pension plan
Allocated Parking Space
Life Assurance
Salary Sacrifice Cycle2work & Electric Car schemes

Fulltime

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Head of Professional Services

Job Description

Job Responsibility

Requirements

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