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Head of Professional Services

phocassoftware.com Logo

Phocas Software

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Location:
New Zealand; Australia , Christchurch ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Phocas Software is on a mission to help companies make better data-driven decisions and unlock growth. As our Head of Professional Services, you’ll lead the worldwide delivery organization that ensures customers realize value quickly, adopt our solutions successfully, and stay delighted throughout their journey. This is a rare chance to build and scale a high-performing team that drives measurable business outcomes for customers while keeping the Professional Services function cost neutral or better.

Job Responsibility:

  • Leading the global Professional Services organization to deliver consistent, high-quality implementations
  • Building and developing a talent-dense leadership team that mentors and scales delivery capacity
  • Overseeing project execution to meet timelines, scope, and quality standards
  • Reducing backlog and ensuring accurate capacity planning and forecasting
  • Partnering with Sales, Account Management, and Customer Success for seamless handoffs and accountability
  • Collaborating with Pre-Sales to ensure all projects are scoped and packaged correctly
  • Providing structured feedback to Product and Solutions to inform roadmap priorities and improve ease of implementation
  • Implementing AI agents, automation, and an improved PS tech stack to enhance efficiency
  • Launching and managing CSAT measurement programs to drive continuous improvement
  • Personally engaging with Major tier implementations and supporting critical customer projects

Requirements:

  • Experienced leader of global Professional Services or consulting teams
  • Someone who has built and scaled customer-focused, high-performing teams
  • Strong track record of driving adoption, time-to-value, and customer satisfaction
  • Skilled in capacity planning, backlog management, and operational forecasting
  • Comfortable partnering cross-functionally across Sales, Success, and Product
  • Excited to embrace and deploy technology, automation, and AI to optimize services
  • A hands-on leader who is willing to engage directly with customers when needed

Nice to have:

  • Experience delivering in a SaaS or data/analytics software company
  • Background in designing and packaging services offerings with Product Marketing
  • Familiarity with scaling PS organizations while maintaining cost neutrality
  • Experience implementing modern PS tools and project automation platforms

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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