Head of Professional Service Delivery (Regional) Job at Randstad (Kuala Lumpur)

Head of Service

Step into a high-influence, senior leadership role where you will define service...

Location

United Kingdom , Wokingham

Salary:

60000.00 - 80000.00 GBP / Year

Boden Group

Expiration Date

Until further notice

Requirements

Proven experience operating in a senior service delivery, operations management, or directorate role specifically within the commercial cleaning or hard/soft facilities management industries
A strong track record of managing expansive, distributed multi-site service networks and driving large-scale performance turnarounds
Exceptional communication and relationship-building skills, with demonstrated experience collaborating with high-profile corporate clients and institutional stakeholders
A solutions-focused approach backed by an in-depth understanding of technical service standards, continuous improvement methodologies, and commercial governance frameworking
A full UK Driving Licence and the flexibility to travel regularly across customer sites throughout southern England, alongside attendance at the Wokingham Head Office
Full existing eligibility to work in the UK and a background suitable for securing satisfactory professional references

Job Responsibility

Drive Service Excellence & KPIs: Take strategic ownership of service quality, compliance, and contract performance across all customer sites, consistently tracking and elevating SLA and KPI metrics
Mastermind Client Retention: Own and cultivate senior-level client relationships, proactively leading structured service reviews, handling escalations with total professionalism, and securing long-term contract retention
Lead Contract Remediation: Strategically identify underperforming or vulnerable commercial contracts, designing and deploying robust operational improvement plans to restore gold-standard delivery
Partner with Operations: Collaborate intimately with the Head of Operations and their regional execution teams to ensure on-the-ground service solutions remain practical, compliant, and highly scalable
Spearhead Complex Mobilisations: Provide senior oversight and directional leadership during the initial rollout and operational mobilization phases of larger, multi-site corporate contracts
Support Commercial Growth: Work alongside the Sales and Tendering teams, providing critical operational insights, service design data, and participating in high-value client pitches or presentations

What we offer

A highly competitive basic salary (commensurate with senior leadership experience)
A balanced 37.5-hour working week with flexible operational hours tailored to your preferences and business needs
Real, tangible equity of influence over the service delivery model of an expanding business
Clear pathways for continuous personal, commercial, and executive development
Corporate employee rewards, performance recognition programs, and free parking at the Wokingham head office
A comprehensive business mileage allowance covering all regional client site travel

Fulltime

Head of Seller Experience & Private Sales, Client Service Operations

The Head of Seller Experience & Pvt Sales will be a champion for their team with...

Location

United Kingdom , London

Salary:

Not provided

Sotheby's

Expiration Date

Until further notice

Requirements

Degree holder with at least 8/10+ years’ experience in a related field
Management and leadership skills with a team subject to deadline pressures and high tempo activity
Excellent written and verbal communication skills and a demonstrable ability to work directly with clients
IT literate, familiar with financial databases and be able to learn and understand new systems quickly
Team player who brings enthusiasm and energy to the task at hand
A flexible approach - both in exploring new methods and approaches where appropriate and to the support of late running sales, covering short term absences within the department and off-site sales
Able to prioritize workload and solve problems independently
Resilience and ability to deal with challenges whilst taking a proactive and flexible approach to ensure exceptional standards of service are maintained at all times
Strong organisational skills and the ability to delegate effectively
Ability to work with and influence stakeholders at all levels

Job Responsibility

Set and deliver priorities for Client Service Operations team in London taking into account global Operations and Service Operations strategy and enterprise level projects, leveraging counterparts in other London based pods as well as geographic locations to drive consistency and best practice
Help co-ordinate Seller Experience high level queries and with other sale locations promote efficiency and consistency across global sale rooms
Work in partnership with Pre-Sale Managers to manage overall seller experience resource to balance workload/business needs with staffing and promote consistency within group
Partner with Managers to recruit, coach and train the team
Run weekly regular meetings with team to identify required actions & departmental issues
Represent and communicate on behalf of the Pre-sale and Pvt Sale Teams with both the associated departments as well as other areas of the business (Risk Management, Operations, Finance, Legal, Compliance, Valuations) to ensure efficiency in shared procedures
Advise on Client Service Operations structure where necessary to ensure best practice is followed and escalation/cascade is clearly defined
Work with Service Operations partners at all levels, both regionally and globally to ensure processes are consistent throughout
Drive efficiencies by identifying and implementing changes to processes and promoting best practice to improve client service where possible
Implement applicable company directives and policies, ensuring information is communicated to all relevant areas

Head of Internal Audit

HSBC is one of the largest banking and financial services organizations in the w...

Location

Israel

Salary:

Not provided

HSBC

Expiration Date

August 31, 2027

Requirements

Academic degree (preferable related to finance, accounting or law)
5 years Audit experience
3-5 years experience in the banking industry
Role holder must be located in Israel.
The role requires flexible and adaptable management style.
Fluency in English and Hebrew with strong written and spoken communication skills.
Ability to collaborate with colleagues demonstrating proactive approach.
Knowledge and experience of risk management and controls in financial services.
Knowledge of Internal Audit Frameworks, such as COSO principles and Professional Practice of Internal Auditing, supported by proven experience.
Regulatory acquaintance : Bank of Israel

Job Responsibility

Responsible for the development and implementation of an internal audit strategy in the context of the country and of regulatory requirements, according to regional and global audit policies and methodology.
Devise and implement an Annual Audit Plan which, together with the Regional and Global INA coverage, satisfies the needs of regulators and takes account of key risks in the context of the country.
Initiating and leading the delivery of audits, based on specific regulatory requirements and/or a critical assessment of the business, and the governance, risk and internal control frameworks.
Engaging and collaborating with Global Business, Global Function and Regional Audit Teams and provide strategic advice to them and other internal stakeholders by utilizing knowledge of both the country and the applicable governance, risk and regulatory frameworks.
Managing the interface between internal and external stakeholders to ensure a clear understanding of key deliverables.

What we offer

Tailored professional development opportunities
Competitive pay and benefits package
Welcoming, diverse and inclusive work environment
Industry-leading volunteerism policy
Generous matching gift program
Comprehensive program of immersive Sustainability and Climate Change Initiatives
Employee Resource Groups

Fulltime

Head of Implementation & Onboarding

Manage the transformation of how Supermetrics delivers customer onboarding and i...

Location

Dublin

Salary:

Not provided

Supermetrics

Expiration Date

Until further notice

Requirements

Demonstrated experience leading Professional Services, implementation, or onboarding teams in a SaaS environment
Experience leading process transformation, standardization, or automation initiatives
Familiarity with AI, automation, or scalable delivery models — direct technical skills are not required
Experience working cross-functionally with Product and Customer Success teams
Experience managing global or distributed teams
A systems mindset, you think in scalable processes, not individual projects
The ability to lead teams through transformation and uncertainty while staying focused on outcomes

Job Responsibility

Transform onboarding and implementation from a manual, consultant-driven process into a scalable, AI-assisted delivery engine
Lead a global team of implementation specialists across EMEA, North America, and JAPAC
Implement AI-first, human-in-the-loop delivery models for both core onboarding and Supermetrics Activate implementations
Act as the bridge between strategy and execution, ensuring the new delivery model is integrated across the organization
Collaborate cross-functionally with Professional Services leadership, Product, Customer Success, and AI and automation specialists
Embedding AI-assisted discovery, solution design, and implementation preparation into daily workflows
Standardizing onboarding and implementation workflows to promote reusability and consistency across projects and regions
Enabling the team to shift from manual execution to validation and oversight in an AI-assisted environment
Enforcing new delivery standards and preventing fallback to legacy manual processes
Establishing clear quality and validation checkpoints across all customer segments

Fulltime

Head of AML, Services

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of relevant experience
10+ years of managerial experience
Prior knowledge of payment related products and infrastructure is a must, the candidate will need to show deep knowledge of Foreign Correspondent banking, eCommerce, Trade finance, Custody, Digital Assets and 3rd party Cross border payments generally
Advanced degree (e.g. JD, MBA) or AML certification
Experience in a financial institution, specifically in AML
Experience in managing regulatory exams and relationships with examiners and auditors
Extensive knowledge of appropriate regulatory requirements including local and US laws, international and industry standards
Extensive knowledge of AML regulations, risks, and appropriate controls
Demonstrated leadership and motivational skills
Ability to work with regional and global partners, and influence and lead people across culture and senior level

Job Responsibility

Lead and develop a global team of AML professionals, driving performance, accountability, and continuous talent development
Own and implement the firm-wide AML Risk Management framework, including policy, strategy, and the ongoing delivery of the AML Compliance Risk Management (ACRM) program across clients, products, and geographies
Lead, coach, and develop a global team of AML professionals, fostering a culture of accountability, inclusion, and continuous development
Build leadership capability across the organization, ensuring strong succession pipelines and depth of expertise
Drive high performance standards, reinforcing ownership and accountability for risk and control outcome
Act as a senior AML risk manager and thought leader, delivering risk-based, cost-effective outcomes across multi-year strategic and control initiatives
Shape forward-looking AML strategies, policies, and training programs, anticipating and responding to evolving financial crime risks across emerging technologies, new products, and changing regulatory landscapes
Provide comprehensive AML oversight for payments, digital assets, and emerging technologies (including blockchain, stablecoins, deposit tokens, and multi-jurisdiction payment flows), ensuring risks are effectively identified, assessed, and mitigated
Lead the development and implementation of robust AML controls for high-volume, complex, cross-border, multi-currency and 24/7 transaction environments, including strong enhanced due diligence (EDD) and monitoring frameworks for higher-risk products, clients, and activities
Proactively identify, assess, and mitigate AML risks associated with new Services product offerings, interoperability initiatives, and the integration of emerging technologies into existing payment and liquidity management platforms, ensuring compliance with evolving regulatory landscapes

Fulltime

Head of Debt & Money Advice

Based in the East End of London since 1884, Toynbee Hall is a charity working al...

Location

United Kingdom , London

Salary:

55000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Significant experience (minimum 5 years) delivering and overseeing complex debt advice casework
Strong working knowledge of welfare benefits advice and its integration with debt advice and financial wellbeing support
Substantial experience in a senior leadership role within an advice service, managing multi-site or multi-programme delivery
Strong understanding of FCA regulatory requirements, MaPS quality frameworks, and relevant legislation
Experience of working within specialist delivery environments, such as criminal justice, health, or mental health settings
Proven experience of leading relationships with, and reporting to, funders, regulators, and external stakeholders
Experience working with organisations such as MaPS, Ministry of Justice, HMPPS, Insolvency Service, NHS partners, or equivalent
Strong experience in service planning, performance management, and resource allocation within complex services
Strong understanding of customer access models, including triage and referral pathways
Level 4 accreditation in debt advice (e.g. CertMAP) or equivalent

Job Responsibility

Provide strategic and operational leadership across Toynbee Hall's integrated financial advice services, ensuring alignment between debt advice, welfare benefits advice, and financial wellbeing provision
Lead and support Advice Managers, fostering collaboration, accountability, and professional development across multiple delivery areas
Ensure all services meet FCA regulatory requirements and funder standards, maintaining high levels of technical quality and consistency across programmes
Act as the senior escalation point for complex casework, creditor challenges, complaints, and high-risk decisions
Lead on relationships with key funders, regulators, and system partners, including MaPS, Ministry of Justice, HMPPS, Insolvency Service, Macmillan, NHS Trusts, and delivery partners such as We Are Group
Work collaboratively with the Head of Partnerships to ensure consistency of delivery, standards, and performance across partner organisations
Work with the Head of Impact & Data to analyse service performance data and implement continuous improvement actions based on insight and learning
Work with the Research & Policy team to contribute to policy development, service design, and innovation across financial advice services
Represent Toynbee Hall in regional and national forums, working groups, and partnerships
Ensure compliance with safeguarding, data protection, and equality legislation

What we offer

25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays)
After 2 years: +3 extra days of leave
After 3 years: +1 additional day
After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown
Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Enhanced Sick Pay
Enhanced Maternity & Paternity Leave
Employee Eyecare Vouchers
Employee Assistance Programme
Mental Health First Aid

Fulltime

Head Of Customer Excellence & Commercial Operations

Our client is an internationally renowned, innovation-driven pioneer in the fiel...

Location

Austria , Arnoldstein

Salary:

5500.00 - 5800.00 EUR / Month ▼

Randstad

Expiration Date

August 01, 2026

Requirements

Education: Ideally a successfully completed Bachelor's degree within customer care, business administration, international business, supply chain, or a related field
Experience: Proven professional and leadership experience in a similar, dynamic management role (e.g., Head of Customer Service, international order processing in an industrial environment)
Industry Know-how: Experience working with complex products (ideally electronics/mechatronics) or within a highly regulated environment (such as medical devices) is a distinct advantage
German & English (Mandatory): Due to close collaboration with local departments and the international corporate structure/export customers, fluent German and excellent English skills (written and spoken) are strictly required
Italian (A great plus, but NOT mandatory): Since a relevant portion of suppliers and operational partners are based in the Italian region, proficiency in Italian is a great asset
IT Skills: Proficiency in Microsoft Office and experience with modern ERP/CRM databases
Personal Characteristics: Customer & Business-Oriented: Highly customer-focused, proactive, and commercial in thought and action
Dynamic & Decisive: Possessing an agile mindset, strong leadership skills, and the ability to guide your team through intensive scaling phases
Comfortable with Ambiguity: Dynamic enough to navigate evolving processes during growth stages and open to managing complex regulatory workflows

Job Responsibility

Leadership & Executive Responsibility: As an active member of the local leadership team, you report directly to the Managing Director and the Site Manager. You take over the operational and strategic management of the entire Customer Care department, including full budget responsibility
Process Optimization & Scaling: Continuously develop and increase the efficiency of Customer Service to ensure first-class customer satisfaction in an international B2B environment (export customers worldwide as well as group companies in Europe and the USA)
End-to-End Order Management: Overseeing the entire order handling process - from order entry and shipment logistics to claims handling (complaint management) and technical support
Future Orientation & Innovation: Proactively driving development and strategic expansion in the fields of telemarketing and e-commerce, as well as identifying potential for after-sales upscaling
KPI Management & Business Planning: Proposing measurable goals, establishing an annual business plan for Customer Service, and continuously monitoring delivery performance vs. targets to identify optimization opportunities
Cross-functional Collaboration: Close, interdisciplinary cooperation with Sales Representatives, the Supply Chain Manager, the R&D Manager, and the Quality Manager at the site

What we offer

Future & Stability: A key management position in a crisis-proof, globally expanding growth market (medical devices)
Scope for Action: The unique opportunity to actively shape the expansion path of an international market leader and implement your own ideas
Development Potential: Being embedded in a global corporate group opens up outstanding, long-term career advancement opportunities
Mobility Highlight: Attractive arrangements and support options for commuters (especially for those traveling a distance of over 100 km)
For this demanding leadership position, an attractive gross remuneration package of approx. € 80,000.- per year (based on full-time employment, 14 salary installments per year) is provided. A corresponding adjustment is absolutely possible for our client, depending on your specific qualifications, seniority, and relevant professional experience

Fulltime

Head of Implementation & Onboarding

Manage the transformation of how Supermetrics delivers customer onboarding and i...

Location

Ireland; Netherlands; Finland; United Kingdom , Dublin; Amsterdam; Helsinki; UK

Salary:

Not provided

Supermetrics

Expiration Date

Until further notice

Requirements

Demonstrated experience leading Professional Services, implementation, or onboarding teams in a SaaS environment
Experience leading process transformation, standardization, or automation initiatives
Familiarity with AI, automation, or scalable delivery models — direct technical skills are not required
Experience working cross-functionally with Product and Customer Success teams
Experience managing global or distributed teams
A systems mindset, you think in scalable processes, not individual projects
The ability to lead teams through transformation and uncertainty while staying focused on outcomes

Job Responsibility

Transform onboarding and implementation from a manual, consultant-driven process into a scalable, AI-assisted delivery engine
Lead a global team of implementation specialists across EMEA, North America, and JAPAC
Implement AI-first, human-in-the-loop delivery models for both core onboarding and Supermetrics Activate implementations
Act as the bridge between strategy and execution, ensuring the new delivery model is integrated across the organization
Collaborate cross-functionally with Professional Services leadership, Product, Customer Success, and AI and automation specialists
Embedding AI-assisted discovery, solution design, and implementation preparation into daily workflows
Standardizing onboarding and implementation workflows to promote reusability and consistency across projects and regions
Enabling the team to shift from manual execution to validation and oversight in an AI-assisted environment
Enforcing new delivery standards and preventing fallback to legacy manual processes
Establishing clear quality and validation checkpoints across all customer segments

Fulltime

Select Country

Head of Professional Service Delivery (Regional)

Job Description

Job Responsibility

Requirements

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