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Evaro is building the digital infrastructure for the future of accessible healthcare. At the centre of that is the Patient eXperience Engine (PxE) — the product platform that takes a patient from first click through to ongoing care, seamlessly and safely. Today, PxE exists as a collection of applications and services that work but lack coherence. The vision is clear. What we need is a Head of Product who can turn that vision into reality — defining the experience architecture, evolving the platform, and building the product function that delivers it. We're hiring a Head of Product to own the realisation of PxE, lead conversion performance across the patient funnel, and build a high-performing product team that sets the standard for how Evaro operates.
Job Responsibility
Define the experience architecture and product model for PxE
Own patient journey design and optimisation across the full funnel
Translate category, commercial, and clinical requirements into product solutions that balance immediate needs with platform scalability
Establish UX architecture and interaction patterns that scale as new categories launch
Address significant UX and product debt inherited from current state
Prioritise patient-facing product work within the strategic framework set by the CPxO and Senior Leadership Team
Drive the evolution of PxE toward a platform model where cross-functional teams deliver independently
Partner with the Head of Engineering on capacity allocation between product features and technical priorities
Maintain a 6-12 month product roadmap and communicate proactively when priorities shift
Lead conversion performance across the patient funnel in partnership with Marketing and Category Management
Use available data and analysis to understand where patients struggle and why
Run structured experiments to validate hypotheses and measure impact
Set and monitor product KPIs
Build and lead a high-performing product team spanning PM and UX/UI design
Set clear expectations for ownership, quality, and proactive communication
Manage performance, development, and progression
Shift the team culture from reactive and escalation heavy to one that earns the trust of stakeholders across the business
Lead the UX design capability within Product
Set standards for UX architecture, interaction patterns, and design system usage
Ensure designers are embedded in delivery, not operating as a separate service function
Act as the primary product interface with clinical, commercial, and operational stakeholders
Translate category needs into product solutions while managing expectations on feasibility and timing
Partner with Marketing on conversion strategy and campaign alignment
Embed a discipline of proactive communication within the Product function
Requirements
Proven experience leading product teams delivering consumer-facing digital products, including direct management of product managers and designers
Strong understanding of UX design, service design, and digital product experience architecture
Demonstrated ability to translate ambiguous or conflicting business requirements into clear product priorities
Experience owning conversion performance and using data to diagnose friction and drive improvements
Track record of building team culture: shifting ways of working, embedding accountability, improving cross-functional collaboration
Ability to work effectively with engineering leadership — credible on technical feasibility, able to navigate prioritisation trade-offs
Strong stakeholder management across commercial, clinical, and operational partners
Comfort operating with limited primary research infrastructure — able to make decisions based on available data, commercial direction, and judgment
Experience in regulated digital services
Experience working in organisations with significant UX or technical debt — has led product improvement in constrained environments
Experience with platform or system design: building scalable, configurable products that serve diverse use cases
Background in high-growth, fast-paced environments where product must be shipped quickly without sacrificing quality
Familiarity with accessibility standards (WCAG) and regulatory requirements relevant to healthcare
Experience shaping PM roles and operating models — has opinions on modern product management practice
Nice to have
Experience in regulated digital services
Experience working in organisations with significant UX or technical debt — has led product improvement in constrained environments
Experience with platform or system design: building scalable, configurable products that serve diverse use cases
Background in high-growth, fast-paced environments where product must be shipped quickly without sacrificing quality
Familiarity with accessibility standards (WCAG) and regulatory requirements relevant to healthcare
Experience shaping PM roles and operating models — has opinions on modern product management practice