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Head of Product

United Kingdom, Norwich Employment contract · Job Posted May 28, 2026
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Job Description

Evaro is building the digital infrastructure for the future of accessible healthcare. At the centre of that is the Patient eXperience Engine (PxE) — the product platform that takes a patient from first click through to ongoing care, seamlessly and safely. Today, PxE exists as a collection of applications and services that work but lack coherence. The vision is clear. What we need is a Head of Product who can turn that vision into reality — defining the experience architecture, evolving the platform, and building the product function that delivers it. We're hiring a Head of Product to own the realisation of PxE, lead conversion performance across the patient funnel, and build a high-performing product team that sets the standard for how Evaro operates.

Job Responsibility

  • Define the experience architecture and product model for PxE
  • Own patient journey design and optimisation across the full funnel
  • Translate category, commercial, and clinical requirements into product solutions that balance immediate needs with platform scalability
  • Establish UX architecture and interaction patterns that scale as new categories launch
  • Address significant UX and product debt inherited from current state
  • Prioritise patient-facing product work within the strategic framework set by the CPxO and Senior Leadership Team
  • Drive the evolution of PxE toward a platform model where cross-functional teams deliver independently
  • Partner with the Head of Engineering on capacity allocation between product features and technical priorities
  • Maintain a 6-12 month product roadmap and communicate proactively when priorities shift
  • Lead conversion performance across the patient funnel in partnership with Marketing and Category Management
  • Use available data and analysis to understand where patients struggle and why
  • Run structured experiments to validate hypotheses and measure impact
  • Set and monitor product KPIs
  • Build and lead a high-performing product team spanning PM and UX/UI design
  • Set clear expectations for ownership, quality, and proactive communication
  • Manage performance, development, and progression
  • Shift the team culture from reactive and escalation heavy to one that earns the trust of stakeholders across the business
  • Lead the UX design capability within Product
  • Set standards for UX architecture, interaction patterns, and design system usage
  • Ensure designers are embedded in delivery, not operating as a separate service function
  • Act as the primary product interface with clinical, commercial, and operational stakeholders
  • Translate category needs into product solutions while managing expectations on feasibility and timing
  • Partner with Marketing on conversion strategy and campaign alignment
  • Embed a discipline of proactive communication within the Product function

Requirements

  • Proven experience leading product teams delivering consumer-facing digital products, including direct management of product managers and designers
  • Strong understanding of UX design, service design, and digital product experience architecture
  • Demonstrated ability to translate ambiguous or conflicting business requirements into clear product priorities
  • Experience owning conversion performance and using data to diagnose friction and drive improvements
  • Track record of building team culture: shifting ways of working, embedding accountability, improving cross-functional collaboration
  • Ability to work effectively with engineering leadership — credible on technical feasibility, able to navigate prioritisation trade-offs
  • Strong stakeholder management across commercial, clinical, and operational partners
  • Comfort operating with limited primary research infrastructure — able to make decisions based on available data, commercial direction, and judgment
  • Experience in regulated digital services
  • Experience working in organisations with significant UX or technical debt — has led product improvement in constrained environments
  • Experience with platform or system design: building scalable, configurable products that serve diverse use cases
  • Background in high-growth, fast-paced environments where product must be shipped quickly without sacrificing quality
  • Familiarity with accessibility standards (WCAG) and regulatory requirements relevant to healthcare
  • Experience shaping PM roles and operating models — has opinions on modern product management practice

Nice to have

  • Experience in regulated digital services
  • Experience working in organisations with significant UX or technical debt — has led product improvement in constrained environments
  • Experience with platform or system design: building scalable, configurable products that serve diverse use cases
  • Background in high-growth, fast-paced environments where product must be shipped quickly without sacrificing quality
  • Familiarity with accessibility standards (WCAG) and regulatory requirements relevant to healthcare
  • Experience shaping PM roles and operating models — has opinions on modern product management practice

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