Head of Product

• Lead, coach and develop the product team through clear expectations, regular 1:1s, feedback and performance conversations
• Build a high-performing team by hiring well, onboarding effectively and creating growth paths for Product Managers, Enablement and UI/UX Designer capability as needed
• Create a culture of accountability, ownership and continuous improvement where priorities are clear and commitments are met
• Establish standards for product craft (discovery practices, PRDs, acceptance criteria, release readiness, stakeholder comms) to lift consistency across the team
• Own the product function’s delivery rhythm: intake, prioritisation, planning, execution tracking and retrospectives
• Turn company goals into a manageable roadmap with clear scope, sequencing, dependencies and trade-offs
• Partner with Engineering to ensure requirements are actionable, scope is controlled, risks are surfaced early and delivery remains on track
• Ensure launches are operationally ready: clear ownership, enablement plans, internal comms, training materials, and coordinated release execution
• Leverage modern AI tools to accelerate product discovery and delivery, synthesising customer and market insights, improving documentation, communication, supporting data-informed prioritisation and decision-making
• Build and continuously improve scalable product management processes and frameworks (Agile ways of working, documentation, decision logs, prioritisation, and quality gates)
• Establish clear governance for prioritisation and resource allocation so investment is transparent and aligned to impact
• Set up strong feedback loops with Customer Success and Support so insights are captured, triaged, and acted on consistently
• Improve cross-functional handoffs (Product ↔ Engineering ↔ CS ↔ Sales/Marketing), reducing rework and ensuring clarity from discovery through delivery
• Define, track and report on key product KPIs (engagement, adoption, retention and outcome-based measures)
• Create consistent reporting on delivery health (progress, risks, dependencies) and product performance (what shipped, what changed, what improved)
• Use data and customer feedback to drive iteration, improve usability and inform prioritisation decisions
• Maintain a strong customer signal through structured discovery, usability testing, and post-launch reviews
• Partner with leaders across the company to align priorities, communicate trade-offs and keep the organisation informed on delivery and outcomes
• Co-own go-to-market execution with Marketing and Sales leaders ensuring readiness, aligned messaging and coordinated launches
• Facilitate stakeholder alignment through regular planning sessions, steering check-ins, and clear escalation paths when priorities conflict
• AI-savvy product leadership: Identifies and delivers practical AI-driven capabilities that improve engagement, retention, and operational efficiency for Hapana customers
• Strong technical fluency: Works effectively with engineering and data teams to make sound architectural trade-offs and ship scalable, high-quality solutions
• Impact over hype mindset: Applies AI selectively and responsibly, focusing on measurable customer value, performance, and long-term maintainability

• 6+ years’ experience in product management
• 3+ years leading teams in a SaaS environment
• Demonstrated experience hiring, coaching and developing Product Managers and building a strong team culture
• Strong delivery management skills, prioritisation, planning, scope management and execution reporting
• Proven ability to implement and improve product operating processes (Agile practices, documentation standards, governance)
• Strong analytical problem-solving skills and comfort using metrics and customer feedback to guide decisions
• Experience working closely with Engineering and cross-functional partners (Design, CS, Sales, Marketing)
• Familiarity with product tools and workflows (e.g., Jira, Confluence) and pragmatic use of Agile methodologies
• Excellent communication skills able to align stakeholders, run effective forums and clarify decisions
• Bachelor’s degree in Business, Engineering, Design, or related field is a plus (MBA/advanced degree a plus)

Fitness/healthtech/wellness experience is preferred but not required

Competitive salary, benefits, wellness perks including fitness initiatives and work-life balance policies