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Evaro is building the digital infrastructure for the future of accessible healthcare. At the centre of that is the Patient eXperience Engine (PxE) — the product platform that takes a patient from first click through to ongoing care, seamlessly and safely. We're hiring a Head of Product to own the realisation of PxE, lead conversion performance across the patient funnel, and build a high-performing product team.
Job Responsibility:
Define the experience architecture and product model for Patient eXperience Engine (PxE)
Own patient journey design and optimisation across the full funnel
Prioritise patient-facing product work within strategic framework
Drive the evolution of PxE toward a platform model
Partner with Head of Engineering on capacity allocation
Maintain product roadmap
Lead conversion performance and run structured experiments
Build and lead product team spanning PM and UX/UI design
Lead UX design capability within Product
Act as primary product interface with clinical, commercial, and operational stakeholders
Partner with Marketing on conversion strategy
Requirements:
Proven experience leading product teams delivering consumer-facing digital products, including direct management of product managers and designers
Strong understanding of UX design, service design, and digital product experience architecture
Demonstrated ability to translate ambiguous or conflicting business requirements into clear product priorities
Experience owning conversion performance and using data to diagnose friction and drive improvements
Track record of building team culture: shifting ways of working, embedding accountability, improving cross-functional collaboration
Ability to work effectively with engineering leadership — credible on technical feasibility, able to navigate prioritisation trade-offs
Strong stakeholder management across commercial, clinical, and operational partners
Comfort operating with limited primary research infrastructure — able to make decisions based on available data, commercial direction, and judgment
Nice to have:
Experience in regulated digital services
Experience working in organisations with significant UX or technical debt
Experience with platform or system design
Background in high-growth, fast-paced environments
Familiarity with accessibility standards (WCAG) and regulatory requirements relevant to healthcare