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Zalando Lounge Logo Zalando Lounge · IT - Software Development

Head of Product - Transport & Customs

Germany, Berlin · Job Posted May 06, 2026
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Job Description

Zalando’s Transport Management System (First, Middle & Last Mile) and Customs infrastructure is the backbone of our European transportation network. As we transition to a flexible, platform-based architecture, we are unlocking unprecedented optimisation potential. In this role, you will lead the strategic evolution of our Transport and Customs products. You will head a high-calibre, multi-disciplinary team comprising Principal Product Managers, Machine Learning Engineers, and Data Engineers. Your mission is to rethink complete process chains with a long-term impact horizon, elevating our product strategy through deep discovery, opportunity sizing, and the deployment of advanced data and ML-driven capabilities.

Job Responsibility

  • Head a cross-functional, high-performing department: Directly manage and mentor a team of Principal Product Managers and technical specialists (ML & Data Engineering). Build a culture of excellence, shared ownership, and delivery across domains.
  • Translate fulfilment strategy into action: Turn high-level business goals into operational plans and system evolutions, leveraging ML and data-driven capabilities to stabilise and scale our TMS systems.
  • Shape and scale the organisation: Evolve team structures and career paths. You will define how Principal-level talent and engineering resources are deployed to achieve maximum impact across the fulfilment landscape.
  • Drive product strategy & thought leadership: Formulate a multi-year product roadmap that includes mid- to long-term features. You will be responsible for the "big picture" while ensuring your team executes with precision.
  • Collaborate across the matrix: Work closely with Operational teams, Network Planning, and Budgeting to drive consensus around your vision.
  • Evidence-based decision-making: Back up intuition with data-driven insights and architectural proposals, working alongside principal-level architects to impact e-commerce KPIs.
  • Author key product artefacts: Oversee the creation of product roadmaps, "Working Backwards" press releases, requirements, and large-scale solution papers.
  • Resource & Capacity Planning: Pitch phased execution plans based on team capacity and, where necessary, build the business case for additional resources.

Requirements

  • Experienced Product Champion: You are a seasoned leader who thrives in complex environments and has a proven track record in large-scale technical products, ideally within fulfilment or logistics.
  • People Leadership: You have extensive experience managing senior stakeholders and leading high-level individual contributors (Principal PMs) and technical teams (Data/ML).
  • Strategic Mindset: You are driven to improve Zalando's fulfilment experience for both customers and partners, tackling opportunities with a proactive, positive attitude.
  • Cross-Functional Expertise: You bring broad experience across Product, Engineering, and Data Science. You understand how to bridge the gap between business needs and technical execution.
  • Delivery at Scale: You’ve successfully led complex initiatives involving diverse stakeholder groups and integrated system landscapes, balancing agility with structured execution.
  • Communication: You are fluent in English and can navigate large, matrixed organisations with influence and empathy.

What we offer

  • 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
  • 2 paid volunteering days a year
  • Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
  • Work from abroad for up to 30 working days a year
  • Employee shares program
  • 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
  • Relocation assistance available (subject to prior agreement)
  • Family services, including counseling and support
  • Health and wellbeing options (including Wellhub, formerly Gympass)
  • Mental health support and coaching available
  • Drive your development through our training platform and biannual peer-to-peer review
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