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Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.
Job Responsibility
Bring a Square-wide perspective on Trust and Safety for strategic planning, ensuring trust considerations are embedded across all seller-facing products and experiences
Unify the Risk and Identity organizations, creating seamless experiences and shared platforms that enable sellers to grow with confidence
Lead the product organization across multiple product areas including Identity Verification, Risk Management, Disputes, Fraud Prevention, Compliance, and Internal Tooling
Own the primary strategic initiative to build and maintain trust with sellers throughout their lifecycle, from onboarding through account management and remediation
Engage with external partners including regulatory bodies, compliance teams, and identity verification providers to build out strategic rationale for partnerships and integrations
Drive accountability for Risk Loss Rate, Seller Trust metrics, Access expansion for trusted sellers, and ecosystem health across all of Square's products
Deeply understand regulatory requirements, compliance frameworks, and the fintech landscape to shape the GTM and Product strategy for Trust and Safety
Prioritize work across Risk and Identity product areas while influencing prioritization of trust and compliance capabilities across Square products
Validate product strategies through a combination of qualitative seller research, quantitative experimentation, and regulatory analysis to ensure intended impact on both seller trust and fraud prevention
Drive execution across multiple functions and organizations including Product, Engineering, Compliance, Legal, and Operations to deliver on Trust and Safety initiatives
Requirements
8+ years of product management experience
Experience leading Product teams across multiple product areas
Track record of successful platform/infrastructure product development
Experience with trust & safety, risk, identity, or compliance products
Proven ability to drive cross-functional alignment across large organizations
Experience managing regulatory requirements and compliance-driven product development
Nice to have
Experience with payments or fintech products
Background in fraud prevention, identity verification, or KYC/AML
Experience unifying or merging product organizations
Track record with both internal tooling and customer-facing product development
Familiarity with ML/AI-powered risk and fraud detection systems
Experience with identity verification providers (Veriff, Onfido, Persona, Jumio)
Knowledge of global regulatory frameworks (FATF, AMLD, GDPR, CFPB)