Job Description
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues. As the Head of Product Propositions - B2C, you will lead the strategy definition and execution for our retail offerings, including Priority Pass, focusing on creating compelling value propositions that resonate with consumers. You will be responsible for developing a long-term, cohesive product roadmap and defining solutions that meet the needs of our customers while aligning with our broader organisational goals. Your leadership will guide cross-functional teams through the entire lifecycle of proposition development-from ideation to market launch and iteration, ensuring that our B2C propositions consistently deliver value to all stakeholder groups, and support business growth. You will work closely with internal and external stakeholders to ensure we stay ahead of market trends, consumer needs, and leverage emerging technologies. As the Head of Product Propositions - B2C (Retail), you will also manage the B2C propositions team, empowering them to execute the strategy effectively while fostering a collaborative and innovative environment across the organisation.
