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This role is the primary owner of how the product team operates. You ensure quality and velocity don't trade off against each other — by building, scaling, and protecting the processes that make good product decisions repeatable. You'll report directly to the CPO and serve as the main entry point for new Product Ops initiatives — prioritizing, routing, and leading the ones that matter most. The Product Ops team is two people: you and one manager — with plans to grow. This is a genuinely hands-on role — you'll be doing real work, not just directing it.
Job Responsibility
Be the primary entry point for new Product Ops initiatives — prioritize them, decide what gets resourced, and route what doesn't fit
Lead major cross-team process changes: design the frame, align stakeholders, and drive adoption
Own cross-team processes across the Product department (Product, Design, and Analytics) where central coordination is required — quarterly planning, goal decomposition, metrics alignment
Build and maintain shared frameworks and artifacts (prioritization logic, metrics models, decision templates) that improve clarity and consistency across the product team
Identify and escalate systemic process problems that require cross-team or leadership-level decisions
Drive AI automation of product workflows — identify high-leverage opportunities, build or oversee solutions, measure against baselines, and decide what scales across the team
Manage Product Ops focus and load: ensure the team works on things that move the needle, not reactive noise
Requirements
Process design experience
Cross-functional influence
Metrics-driven
Bias toward scalability
Full ownership of your domain
AI automation fluency
Fluent English (C1+)
2–3 years of experience in People Management
Nice to have
Product fluency — you understand how product teams work: discovery, prioritization, planning cycles, roadmap trade-offs
Background in product operations or program management
Familiarity with OKR frameworks, quarterly planning processes, or company-wide goal alignment
Comfortable working in a fast-scaling environment without a defined playbook for everything