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Head of Product (Motor Direct). This is a rare opportunity to take centre stage in defining the next chapter of Direct Line’s retail strategy. As Head of Motor Direct, you’ll be a key force within our Direct‑to‑Consumer leadership team—driving a bold transformation to revitalise and accelerate the performance of Direct Line’s core ‘direct’ business. You’ll lead the commercial and customer agenda for our Motor Direct portfolio across the Direct Line, Churchill and Privilege brands. From full P&L ownership and day‑to‑day trading optimisation to setting long‑term strategic direction and reimagining our proposition, this is a role with real scope, influence, and impact.
Job Responsibility:
Set the strategy and plans for the Motor Direct business that align and support delivery of the overall Retail strategy
Accountable for the overall commercial performance and P&L of your area
Continuously prioritise plans and activity for the area, ensuring required resource in place to maximise value
Lead trading performance of the area, identify and delivering actions to ensure performance in line with plans and taking corrective action where required
Work with colleagues from across the business to deliver plans – including Chief Underwriting Office, Data & Analytics, Operations, Claims and CIO
Embed a culture of customer centricity across the area
Use both internal and external data and insight to inform decision making
Ensure a strong control framework in place across the value stream, in line with the Enterprise-wide Risk Management Strategy and Framework
Build and develop a highly skilled and motivated team across the value stream
Requirements:
Strategic thinker with the ability to translate this into a clear strategy and product roadmap
Highly numerate, with strong commercial acumen
5 years+ experience of leading a commercial area, including P&L management is desirable
Demonstrative experience in innovating and continuously improving products and services for commercial and customer benefit
Strong stakeholder management skills – able to encourage cross-discipline collaboration in order to achieve business goals and overcome organisational challenges
Comfortable operating at Executive Committee (ExCo) and ExCo-1 level
What we offer:
Flexible annual leave – You also have the option to buy or sell up to 5 days each year too, to suit you the way you want it to!
9% employer contribution into your pension – regardless of whether or not you pay into the pension plan. You can also opt to take this is a cash benefit instead
Generous company bonus
Free private medical cover for you!
50% off home, motor and pet insurance
Free Green Flag breakdown cover
Life assurance
Income protection
Access to company car and cycle-to-work schemes
Retail discounts for your everyday shopping needs
Flexible benefits scheme
Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
Enhanced maternity, paternity, shared parental, and emergency dependant leave
Employee Assistance Programme (EAP), offering information on financial and mental wellbeing as well as emergency support and advice
Trained mental health first aiders (MHFA) for support whenever you need it
Volunteering opportunities through our partnership with Neighbourly
Up to £50 a month to match any contributions you make to your local community