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This is a senior leadership role with responsibility for shaping the future product, pricing and customer experience strategy across Northridge Finance and Marshall Leasing. As Head of Product Management, you will own the full lifecycle of vehicle finance and leasing products, from proposition design and pricing frameworks through to governance and performance management. Reporting directly to the Managing Director, you will lead a multidisciplinary team covering product, pricing, analytics and customer insight. Acting as a key link between commercial, operational and enterprise functions, you will influence business-wide strategy, drive data-led decision making and ensure products deliver strong commercial performance alongside excellent customer outcomes. The role offers significant transparency and scope to shape the long-term success of two established vehicle finance businesses.
Job Responsibility:
Hold end-to-end ownership of the product portfolio, ensuring products are customer-centric, well governed and deliver intended outcomes
develop new propositions, refresh or retire existing products, find opportunities to support customer retention and cross-sell
set and be responsible for pricing frameworks across retail, intermediary and corporate propositions
champion data-driven decision making across product and pricing
take ownership of customer experience across the product lifecycle
provide oversight of complaint trends and engage with Group complaints teams
represent the business at relevant Finance & Leasing Association operational and regulatory forums.
Requirements:
Deep expertise in asset finance and leasing products
strong knowledge of relevant regulation and market dynamics
proven background in product management, pricing strategy, customer experience and governance
analytical capability to translate insight into commercial and customer outcomes
strong communication, leadership and influencing skills
resilience, solutions-focused, willingness to embrace innovation, credibility to operate confidently at senior level.
What we offer:
Hybrid working
26 days annual leave
excellent pension contributions
6 months paid maternity leave
innovative fertility and surrogacy policy
working parent and carer supports
substantial health insurance contribution
employee assistance program
financial wellbeing coaches
support to pursue educational and professional qualifications.