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This leader is responsible for driving innovative new product solutions and capabilities across our entire product portfolio to empower our customers, drive revenue and increase efficiency. The executive will articulate trends, pain points and performance relative to benchmarks, customer and prospect insights, and the strategy for initiatives to improve our market position, customer satisfaction and loyalty. This will span across our Payments, Consumer and Small Business (PCS) line of business, and include the U.S. Bank Brand, our Elan agent FI business, and our co-brand/partner businesses. Additionally, this executive will be the primary point of contact for critical strategic initiatives, provide leadership for critical cross business initiatives and partner with multiple delivery teams to bring to market customer-focused, newsworthy, profitable, and differentiated new and refreshed product value propositions.
Job Responsibility:
Demonstrate the ability to develop and lead a multi-faceted growth strategy effectively and efficiently, with the right balance of customer-focus, innovation, and profitability
Serve as the ‘Thought Leader’ around consumer insights and competitive trends associated with credit cards, as well as marketing positioning and packaging
Have a keen understanding of underlying business drivers, with the ability to drive strategy in partnership with other executive line of businesses & operations functions
Prioritize and drive our product investments and results through annual plans and tracked results / performance
Requirements:
10+ years of banking or financial services experience
5+ years of management experience
BA in Finance, Business Administration, or related
MBA/Masters preferred in Finance, Business Administration, or related
Seasoned executive with strategic management skills and consistent growth in card management, product development, and P&L responsibilities
Customer focus with demonstrated creative thinking and innovation in the financial services space
Credit card partnership experience (in the retail co-brand space) is highly valued
Well-developed strategic management skills while demonstrating consistent growth in responsibilities and accomplishments
Executive presence and polished written & oral presentation skills
Ability to facilitate, document, and explain strategy to diverse audiences, from technology to business leaders and from executives to staff in a highly matrixed organization
Well-rounded risk leadership – someone who has considerable tact, diplomacy, and team building skills
Experience working in agile product delivery and with design thinking practice
What we offer:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law