Head of Product - CRM Job at Fullpath (Tel Aviv)

Head of Product & Data

We are looking for an exceptional product leader to shape and drive the vision, ...

Location

United Kingdom , London

Salary:

Not provided

Selfridges

Expiration Date

July 01, 2026

Requirements

A strong product leader with experience defining strategy and leading product teams across complex, cross-functional domains
A proven coach and people leader, able to develop capability, create clarity and build high-performing teams in a matrixed organisation
Strong experience managing products through the full lifecycle, from discovery and business case through to delivery, launch, adoption and optimisation
Deep understanding of modern product management, including roadmap development, prioritisation, agile delivery, experimentation and outcome-based measurement
Experience of leading data teams and managing master data ensuring compliance and quality
Experience working across some or all of the following areas: digital product, retail or store technology, CRM, loyalty, clienteling, stock and inventory, data platforms, analytics or operational systems
Commercially minded and highly analytical, with confidence using data, insight and ROI to inform prioritisation and strategic decisions
Excellent stakeholder management, communication and influencing skills, with the ability to work effectively from executive level through to delivery teams
A natural collaborator with strong problem-solving skills, sound judgement and a passion for creating simple, effective and high-quality customer and colleague experiences
Able to operate strategically and tactically: setting direction, building strong teams, shaping demand and discovery, and guiding delivery from concept through to launch, adoption and continuous improvement

Job Responsibility

Define the vision, strategy, roadmap, goals and KPIs for the overall product and data portfolio, ensuring alignment with Selfridges’ wider business, customer and technology strategy
Lead product discovery and prioritisation across Digital, Stores, Customer CRM, Clienteling, Stock and Data, balancing customer needs, colleague needs, technical opportunity and commercial value
Build and lead a high-performing product management capability, coaching and developing talent while creating clarity on accountabilities, ways of working and decision-making
Partner closely with technology, UX, analytics and business leaders to shape initiatives, define epics and outcomes, and ensure delivery is focused on measurable impact
Champion the voice of the customer and internal user, using insight, data and research to inform priorities, improve experiences and simplify complex processes
Own portfolio trade-offs, demand shaping and investment prioritisation, ensuring resources are focused on the highest-value opportunities and that roadmaps remain realistic and outcome-led
Establish strong partnerships with Retail, Buying, Supply Chain, Customer, Marketing/CRM, Data and Operations teams to connect front-end customer journeys with back-end operational capability
Ensure robust product practices across backlog management, story definition, acceptance criteria, testing, UAT, release readiness, adoption and benefit realisation
Drive the evolution of customer and data capabilities, including CRM, loyalty, clienteling and enterprise data platforms, to enable better personalisation, decision-making and operational insight
Define and lead data strategy Develop and lead data governance processes and across the business, liasing with data owners and stewards to identify, manage and maintain data entities and their use across multiple stakeholder groups

What we offer

Competitive plus benefits

Head of Product GTM

At Paymentology, we’re redefining what’s possible in the payments space. As the ...

Location

Salary:

Not provided

Paymentology

Expiration Date

Until further notice

Requirements

Strong experience in Product Go-To-Market, Product Marketing, or Commercial Strategy within B2B payments, fintech, SaaS, or platform businesses
Deep understanding of pricing strategies, value-based selling, and commercial models
Proven ability to operate and influence at senior leadership level across multiple functions
Strong analytical mindset with the ability to leverage CRM and pipeline data for decision-making
Experience working in complex, global, multi-product environments
Excellent communication skills with the ability to articulate complex propositions to diverse audiences including senior executives
Ability to balance strategic thinking with hands-on execution

Job Responsibility

Proposition & Solution Definition: Define ICP-led propositions and packaged solutions grounded in customer pain points and buying drivers
Clarify what sells as a standalone product, what attaches, and what should be bundled
Establish a clear, shared commercial language across Sales, Product, and Marketing
Product Commercialisation: Partner closely with Product leadership to translate roadmap and capabilities into sellable market offers
Bring market, customer, and sales insight into product commercialisation decisions
Act as the commercial counterpart to Product without owning the roadmap or delivery
Pricing & Commercial Context: Bring market and customer context into pricing discussions including competitive benchmarks, customer value, and willingness to pay
Collaborate with Product, Finance, Revenue Operations, and Legal to ensure pricing reflects value, margin, and commercial sustainability
Ensure pricing frameworks and rate cards are embedded and usable by Sales
Go-To-Market Execution & Sales Enablement: Own GTM definition for each product including positioning, ICP focus, value narrative, and pricing logic

Fulltime

Head of CRM

We've partnered with a leading high-growth FinTech-up undergoing a major transfo...

Location

United Kingdom , London

Salary:

100000.00 - 120000.00 GBP / Year

Salt

Expiration Date

Until further notice

Requirements

Strong CRM leadership experience within a high-growth or fast-paced environment
Proven track record of building and scaling lifecycle programmes, not just optimising
Commercial mindset with a focus on revenue, retention and customer value
Hands-on experience with modern CRM platforms such as Braze or similar
Experience leveraging automation and AI within CRM workflows
Comfortable operating at both strategic and executional level
Strong stakeholder management and cross-functional collaboration

Job Responsibility

Own and evolve the end-to-end CRM strategy, aligned to commercial growth targets
Build and optimise multi-channel lifecycle journeys including onboarding, engagement, reactivation and cross-sell
Drive segmentation and personalisation at scale
Implement and scale AI-driven workflows to improve speed and efficiency
Establish a fast-paced testing and experimentation culture
Define and own CRM KPIs tied directly to revenue and customer value
Lead, coach and develop a high-performing CRM team
Partner closely with performance, product and martech teams

Fulltime

Head of CRM

Join us as Head of CRM for a high‑impact 12‑month fixed‑term role, leading the s...

Location

United Kingdom , Nottingham

Salary:

Not provided

Boots

Expiration Date

Until further notice

Requirements

Proven ability to manage and develop a high‑performing team, creating clarity, supporting growth and enabling people to use their strengths
Strong experience leading CRM or lifecycle marketing in a large, data‑rich organisation, with a track record of delivering measurable customer and commercial outcomes
Strong stakeholder management skills, with the ability to influence peers and senior management
Comfortable working with data, commercials and analytics to shape decisions, execute plans and measure impact
Confidence partnering with data, analytics and technology teams to improve targeting, shape customer journeys and unlock automation
Clear communication skills and a collaborative mindset, with a willingness to get involved and help the team succeed

Job Responsibility

Deliver the CRM vision, leading Lifecycle CRM Managers across Health, Beauty, No7 Beauty Company and Personalised Promotions, driving the shift from product‑first to customer‑first engagement and fostering a culture of innovation, accountability and collaboration
Develop and optimise the customer contact strategy, using data, technology and automation to deliver efficient, effective and hyper‑personalised omnichannel experiences that connect physical and digital journeys
Work cross‑functionally with Brand Marketing, Data Science, Orchestration, Digital and Commercial teams to deliver integrated, insight‑led customer journeys that nurture customers through their lifecycle and maximise lifetime value
Set KPIs and lead performance analysis to drive incremental sales across owned channels, improve channel effectiveness and continuously evolve CRM capability

What we offer

Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Fulltime

Head of CRM

You will join our client as the Head of CRM for Brazil, leading a crucial custom...

Location

Brazil , Sao Paulo

Salary:

Not provided

Van Kaizen

Expiration Date

Until further notice

Requirements

Bachelor's degree in Marketing, Business Administration, or a related field
MBA is a plus
Minimum of five years' experience in CRM or related roles within iGaming or technology sectors
Strong understanding of the Brazilian gaming market, customer behaviour, and regulatory environment
Proven track record of developing and delivering CRM strategies that increase engagement and loyalty
Exceptional analytical skills and the ability to make data-driven decisions
Excellent leadership and team management abilities, fostering collaboration and excellence
Fluent in Portuguese and English, with strong written and verbal communication skills
Experience with CRM tools, marketing automation, and data analytics software
Strong project management skills and the ability to manage multiple projects simultaneously

Job Responsibility

Develop and execute the CRM strategy for the Brazilian market, aligned with local trends and consumer behavior
Lead and mentor the CRM team to deliver high-quality, results-oriented campaigns
Utilize data and analytics to monitor KPIs, evaluate campaigns, and optimize customer journeys
Collaborate cross-functionally with marketing, product, and customer support to ensure a consistent brand message and seamless experiences
Design and implement loyalty programs, promotions, and personalized offers to drive retention and acquisition
Identify new opportunities for customer engagement across channels, including email, push, social, events, PR, and affiliates
Develop and manage the CRM budget to maximise return on investment
Stay updated on industry trends, competitor activity, and regulatory changes affecting CRM in gaming

What we offer

You will join a supportive environment that values growth, learning, and diversity
You will have access to development opportunities, exposure to global teams, and the chance to shape a major regional program from day one

Fulltime

Head of CRM

Huge opportunity to step in as our new Head of CRM. Oversee our entire CRM funct...

Location

Australia , Melbourne

Salary:

Not provided

Easygo Gaming

Expiration Date

Until further notice

Requirements

At least 5 years of experience in CRM
At least 3 years in a leadership position
Experience with CRM platforms and marketing automation tools such as Optimove, Insider, Braze, Salesforce
Proficiency in data management, segmentation, and CRM best practices
Strong understanding of database hygiene and privacy laws
Proven ability to manage and develop a team, including providing mentorship and fostering a collaborative work environment
Strong analytical and problem-solving skills, with experience using reporting tools such as Tableau or Power BI to monitor campaign performance and extract insights
Report on team’s and projects progress to the Chief Marketing Officer

Job Responsibility

Develop and execute CRM strategy to maximise player lifetime value and retention across entire Stake business line
Build and lead a high-performing CRM team, set objectives and drive performance
Create CRM strategic roadmap and KPIs
present performance insights to executive leadership
Identify opportunities for growth across key markets in terms of new communication channels and strategies
Design and optimise player journeys across onboarding, engagement, retention, VIP progression, currency adoption
Create personalised multi-channel campaigns (email, SMS, push, in-app) using advanced player segmentation
Execute promotional campaigns aligned with business priorities and product launches
Establish A/B testing framework to continuously optimise campaigns and experiences
Own CRM platform selection, implementation, and optimisation

What we offer

In-house baristas serving free coffee, fresh juices and smoothies
Daily catered breakfast and regular company-wide events
Snack walls and drink fridges on every floor
Fun /modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator
Access to our Employee Assistance Program for you and your loved ones
9,000+ courses on our Learning & Development platform
One paid volunteer day per year
Weekly Wednesday massages by professional masseuses
Team budgets for lunches and activities to celebrate achievements
Social sports teams and participation in Corporate Games

Fulltime

Head of Revenue Operations & CRM - Platform Experience & Revenue Operations

The newly established Head of Revenue Operations & CRM role will build and run Z...

Location

Germany , Berlin

Salary:

Not provided

Zalando

Expiration Date

Until further notice

Requirements

5+ years of leadership experience in Revenue Operations, Sales Operations, or Commercial Excellence within a complex B2B, platform, or marketplace environment
Led end-to-end transformation initiatives, such as CRM roll-out/migration or the implementation of a new sales methodology or function
Strong analytical background, demonstrated by experience in defining, tracking, and using KPIs to effectively steer behavior and outcomes
Expert in Salesforce, specifically with workflow/process design, automation, reporting, and driving adoption at scale
Experience owning or governing CRM business processes beyond sales (e.g., partner lifecycle, operational support), including HubSpot or similar tools
Track record of driving automation and efficiency, including AI-enabled workflow automation and/or decision-support use cases with measurable productivity gains
Proven leadership capability to influence and align senior stakeholders in complex, matrixed organizations, and turn ambiguous strategy into simple, repeatable processes and operating rhythms

Job Responsibility

Design and run the end-to-end revenue operating system, covering pipeline governance, segmentation, and incentive structures
Define and govern standard commercial processes across all partner segments, services, and propositions
Coordinate all Sales Operations & Insights activities, including forecasting, planning, pipeline management, budgeting, and maintaining data/process hygiene
Define, report, and own key performance metrics (KPIs) and performance rhythms (weekly, monthly, quarterly) to guide interventions and support decision-making
Own the Salesforce architecture and roadmap, and HubSpot use cases, ensuring the coherent CRM platform supports commercial, operational, and enablement workflows with high adoption
Partner with Product, Tech, and Data teams to scale proven automation and agentic AI use cases that measurably reduce manual effort and improve productivity
Lead organizational transformation, build and lead the Rev Ops & CRM team, and drive the adoption of standardized processes and tools across the function

What we offer

27 days of holiday a year to start for full-time employees
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available

Fulltime

Head of Customer Monetization & CRM

Our Client is a prominent player in the digital ecosystem, with an established p...

Location

Hungary , Budapest

Salary:

Not provided

ISG Italy

Expiration Date

Until further notice

Requirements

Senior Expertise: Substantial professional background in customer monetization strategies, recurring revenue models, CRM, or performance-based growth
Proven Track Record: Demonstrated success in leading growth, retention, or customer lifecycle optimization initiatives
Analytical Mastery: Comprehensive knowledge of digital funnels, user journeys, and data-driven decision-making processes
Collaborative Leadership: Experience working in close partnership with product, technology, and other core functional departments
Ownership Mindset: A leader who combines commercial intuition with the ability to manage complex operations and P&L-close results

Job Responsibility

Direct the comprehensive user base monetization roadmap, with a primary mandate to scale recurring consumer income
Orchestrate full-funnel initiatives, managing everything from initial user acquisition and conversion to long-term retention and churn mitigation
Convert complex behavioral analytics into actionable commercial strategies
Maintain full P&L accountability for the hybrid service portfolio
Continuous optimization of access control & monetization logic, pricing structures, and product bundling
Streamline user journeys (registration and access) to minimize friction and maximize lifetime value (LTV)
Oversee all performance-based marketing efforts, ensuring high ROI across paid channels for both subscriptions and e-commerce
Establish a culture of rigorous testing and data-driven experimentation
Synchronize marketing objectives with product development and content operations
Define and execute a sophisticated CRM strategy focused on personalization and smart segmentation

Fulltime

Select Country

Head of Product - CRM

Job Responsibility

Requirements

What we offer

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