Head of Product Analytics, Customer Experience Job at Adyen (Chicago)

Head of Quality – Customer Reporting and Data Analytics

As Head of Quality – Customer Reporting and Data Analytics, your primary goal wi...

Location

United States , Miami, FL / Boston

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

10+ years of experience in data analytics, business intelligence, or data product management
At least 3 years in a leadership or head-of-function role
Proven experience delivering data or analytics products to enterprise customers, ideally in retail, AI, or SaaS environments
Deep understanding of data quality frameworks, reporting pipelines, and analytics visualization platforms (e.g., Tableau, Power BI, Looker, or similar)
Strong familiarity with data engineering workflows (ETL, data modeling, API integrations)
Experience leading cross-functional collaboration across product, engineering, and commercial teams
Exceptional analytical, strategic thinking, and communication skills
Knowledge of retail operations, shrinkage, and loss prevention analytics
Proven ability to build scalable reporting and analytics products from concept to market

Job Responsibility

Build and own the Customer Intelligence Product Line that delivers actionable insights derived from Everseen’s AI platform and integrated third-party data sources
Define and maintain data quality and reporting standards to ensure reliable, consistent, and accurate insights for all customer-facing analytics products
Collaborate cross-functionally with the Data & Intelligence, Engineering, Research, Operations, and Sales & Marketing teams
Champion quality and continuous improvement, ensuring data integrity, performance consistency, and adherence to regulatory or contractual data standards
Develop and manage KPIs for intelligence product adoption, customer satisfaction, and product quality
Partner with Sales and Customer Success to translate intelligence insights into customer value stories and revenue opportunities
Lead a small but growing team of data quality analysts, reporting specialists, and data product managers as the product line scales

Fulltime

Head of Product Marketing

We're looking for an experienced Head of Product Marketing to lead our Global PM...

Location

United States , San Francisco

Salary:

281000.00 - 421000.00 USD / Year

Mixpanel

Expiration Date

Until further notice

Requirements

15 years of product marketing experience in B2B SaaS, including 5+ years in people management
Experience across both PLG (product-led growth) and sales-led growth within digital analytics
A proven track record of leading successful launches and GTM motions that drove adoption and revenue growth
Deep customer focus, with empathy for users and a sharp understanding of the B2B buyer journey, consistently translating insights into positioning and GTM strategy
Exceptional communication skills, with the ability to distill complexity into clear, compelling messaging and outstanding written skills
A passion for storytelling, connecting product capabilities to customer value through compelling narratives
A collaborative mindset, with experience working cross-functionally across Product, Sales, CS, and Marketing
Expertise in marketing technical products to product managers, developers, analysts, and/or data engineers
Curiosity about emerging technologies, with a track record of experimenting with AI to drive insights and innovation

Job Responsibility

Develop, test and evangelize Mixpanel’s messaging and positioning, ensuring it's clear, differentiated, and aligned across every touchpoint
Develop and execute go-to-market strategies and launches, including end-to-end planning, execution, and creation of marketing content to generate awareness and educate internally and externally
Own the keynote and sessions at our annual US, EMEA, and APAC MXP events
Run the win/ loss program for Enterprise accounts - share company-wide each quarter
Go deep on competitive intelligence to inform product strategy, shape the roadmap, and enable GTM teams with clear differentiation and positioning to drive internal alignment, customer success, and deal conversion
Partner with our Enablement teams to equip Marketing, Sales, and CS with compelling assets, pitch decks, competitive battlecards, product demos, and value-based narratives that drive effective customer conversations to close
Work collaboratively with the pricing counsel and CEO to evolve and optimize pricing and packaging. Make recommendations on pricing models that will optimize revenue and profitability. Conduct thorough competitive pricing analysis
Collaborate with global Marketing teams on integrated campaigns that drive new business and expansion pipeline. Support the teams with research, insights, campaign assets, and speaking engagements
Nurture trusted relationships with key Industry Analysts to continuously demonstrate Mixpanel’s thought leadership, competitive advantage, customer success, innovation, and product execution
Collaborate with Marketing Ops to train and optimize our AI SDRs

What we offer

Comprehensive Medical, Vision, and Dental Care
Mental Wellness Benefit
Generous Vacation Policy & Additional Company Holidays
Enhanced Parental Leave
Volunteer Time Off
Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

Fulltime

Head of Product Development (Workforce)

As the world leader in consumer-facing biometrics iProov are now bringing our ex...

Location

United States

Salary:

Not provided

iProov

Expiration Date

Until further notice

Requirements

Experience working in high growth, fast paced tech-first environments
Passionate about building & launching quality products that have a positive impact
Experienced product leader with a background in security, identity (IAM), or enterprise SaaS
Deep understanding of workforce platforms and employee identity management
A track record of implementing Product Management best practices and processes
Proven experience building enterprise-grade Workforce solutions, taking a product (not just feature) from initial concept, through to finding product-market fit, developing a go-to-market strategy, launch and iterative refinement
Ability to lead across discovery, design, development, launch, and post-launch iterations
Excellent communication and stakeholder management skills, able to work cross functionally across Engineering, Sales, Security, and Marketing teams, with an analytical mindset, using data as evidence to inform your decision-making and communication
Experience being able to translate the company vision into product and technology roadmap
An empathetic personality and understand the mindsets of customers and stakeholders, can relate and have the ability to say “no”, explaining the why in terms that stakeholders understand, making friends along the way

Job Responsibility

Define and evolve the product vision, value proposition, and roadmap for iProov’s Workforce solution suite, aligned to customer needs and company goals
Be part of the leadership of a growing and high-performing product team, fostering a culture of customer obsession, experimentation, and delivery excellence
Conduct deep discovery with enterprise customers, IT security leaders, and partners to identify pain points, use cases, and buying behaviours
Translate user and business needs into clear product requirements, prioritised for impact, feasibility, and time-to-market
Partner with commercial, marketing, channel and customer success teams to shape launch plans, product positioning, and support sales enablement
Define and track key metrics for adoption, retention, performance, and customer satisfaction
use data to inform continuous improvement

What we offer

Company Performance Bonus (20%)
Equity
US iProov Benefits

Fulltime

Senior Product Manager (Customer and Control)

Are you passionate about delivering great customer outcomes, championing the voi...

Location

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Strong understanding of regulatory requirements in insurance including deep understanding of FCA Consumer Duty and regulatory reporting requirements and metrics (GIVM)
Strong analytical or data-driven background with the ability to interpret data and drive decisions
Experience in insurance, financial services or product management
Proven ability to use MI and insights to inform decisions and improve customer outcomes
Excellent stakeholder management and communication skills with the ability to simplify complex analysis into actionable insight
Proven ability to lead cross-functional initiatives
Ability to lead through others, coach and develop team members, and drive collaboration
Familiarity with customer research and insight mechanisms
Organised and able to manage multiple priorities

Job Responsibility

Lead key governance and regulatory reporting processes such as Fair Value Assessments (FVAs), Customer Outcomes MI (COMI), FCA General Insurance Value Measures (GIVM), ensuring reporting is compliant, accurate and timely
Develop and maintain regular, robust reporting for customer performance with tolerances where appropriate
Work closely with Finance, Pricing, Risk, Claims, Data Insights and IT to maintain and enhance reporting processes, ensuring high standards of governance and strengthening the link between MI and strategic decision-making
Manage Travel Product risk and controls
Monitor and report on product performance and customer outcomes
Translate complex data including customer feedback, complaints, and research into actionable insights that supports strategic decisions and drives good customer outcomes, whilst balancing commercial performance
Drive measurable improvements in customer satisfaction and product understanding
Represent Travel Product and champion the customer perspective in product decisions and governance forums
Support the Head of Product and wider Travel function in proactively responding to the evolving regulatory environment
Inspire and educate Product Managers, fostering a data-driven and customer-first culture

What we offer

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave
All colleagues eligible for up to £3,600 of free shares each year after one year of service
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover

Fulltime

Head of Customer Acquisition

Our client, an ambitious new iGaming startup backed by seasoned industry experts...

Location

Finland , Helsinki

Salary:

Not provided

Abroad Internships

Expiration Date

Until further notice

Requirements

Extensive experience in digital marketing, customer acquisition, or growth marketing, ideally within the iGaming, gaming, or other highly competitive online industries
Deep understanding of digital channels, acquisition funnels, and conversion strategies
Strong command of performance marketing, SEO/SEM, and paid media
Proven ability to use analytics, testing, and data insights to optimise performance and drive measurable business growth
A strategic yet hands-on approach — comfortable setting the vision but also executing in a lean, fast-moving environment
Fluent in Finnish and English (written and spoken)
Master’s degree in Marketing, Communications, Business Administration, Technology, or a related field, or equivalent practical experience

Job Responsibility

Build and lead the customer acquisition strategy from the ground up, setting the vision, roadmap, and performance framework for all digital growth initiatives
Design and execute high-performing campaigns across performance marketing, SEO/SEM, paid media, and strategic partnerships to drive visibility and player acquisition
Own and optimise the full acquisition funnel, using analytics, experimentation, and data-driven insights to improve conversion and deliver exceptional user experiences
Collaborate closely with internal teams — Product, CRM, Content, Brand, and Data to ensure seamless, engaging, and high-converting customer journeys across every touchpoint
Ensure all marketing activity is fully compliant with regulations and responsible marketing standards
Monitor and report on acquisition performance, translating insights into actionable growth opportunities
Identify and test emerging channels and innovative strategies to give the brand a competitive edge
Build and mentor a high-performing acquisition team as the company scales, fostering a culture of accountability, learning, and innovation

What we offer

Competitive Compensation: You will receive a highly competitive compensation package, which includes a competitive base salary, performance bonuses, and other incentives, all reflective of your experience and contribution
Work-Life Balance: We value work-life balance and offer flexible working arrangements, recognising that achieving your best in your career requires a healthy balance between work and personal life