Head of Product Analytics, Customer Experience Job at Adyen (Chicago)

E-commerce Head of Product & Experience

At Hunkemöller, we are building a digital experience where every woman can disco...

Location

Netherlands , Hilversum

Salary:

Not provided

Hunkemöller

Expiration Date

Until further notice

Requirements

10+ years in digital product leadership within large international e-commerce or consumer-facing platforms (min. of 100 m EUR of demand sales)
Proven ability to define strategy and priorities from customer insight, data, and business value
Strong experience in product discovery, UX, experimentation, CRO, and analytics
Demonstrated ability to lead, mentor, and grow Product Managers and UX Designers
Experience in building teams and establishing ways of working
Track record of influencing senior leadership and the Board
Strong collaboration skills across UX, Engineering, Product Owners, and stakeholders
Excellent communication and influencing skills to align business, tech, and design around product vision
Passion for creating customer-centric digital experiences that deliver measurable impact

Job Responsibility

Define and own the digital product vision and priorities with your team
Translate insights, goals, and operational needs into high-impact initiatives with Product Managers
Lead product and experience discovery, research, and validation with your team
Connect customer problems to measurable business outcomes
Drive optimization through experimentation, CRO, and A/B testing
Embed customer-centric, product-led ways of working across E-commerce
Partner with Business Technology, Webshop team, Marketing, and Merchandising to ensure coherent end-to-end journeys
Set standards for UX quality, design systems, and brand-aligned experiences
Build, mentor, and grow the team, fostering a collaborative, high-performing culture
Influence senior stakeholders (incl. Board) on strategy and roadmap

Fulltime

Head of Customer Experience

Found is building tools that give self-employed people the security and peace of...

Location

United States , San Francisco; Seattle; Portland; New York

Salary:

150000.00 - 170000.00 USD / Year

Found

Expiration Date

Until further notice

Requirements

7+ years experience managing a customer support team in a start-up or technical environment
direct responsibility for hiring, training, and performance management
demonstrated ability to lead independently and adapt your management style to organizational and platform changes
experience with common customer support and analytics platforms
possess interest and/or experience with AI in relation to customer support
ability to effectively communicate with technical and non-technical partners, with specific experience in partnering with Engineering, Product, Design, and Risk
experience setting roadmaps for a customer experience organization
experience problem-solving in a fast-paced growth environment
a self-starter approach to learning
excellent written and verbal communication skills (with a focus on empathy and problem solving), both with customers and fellow employees

Job Responsibility

Partner with cross-functional stakeholders to influence the product roadmap and company-wide strategy
synthesize customer trends, collect product feedback, and find points of friction
coach managers to ensure their teams meet goals and are successful in their day-to-day work and beyond
monitor and define KPIs, OKRs, and operational work that keeps the team moving
define strategy for the CX organization
collaborate on internal processes, policies, documentation, and training that supports the overall team
support our customers by handling high-visibility internal and external escalations

What we offer

401K, FSA, and Commuter Benefits
paid parental leave (16 weeks)
comprehensive medical, dental, and vision benefits (100% covered for employees, 90% for dependents)
work anywhere (fully remote working supported)
meaningful equity
generous vacation policy

Fulltime

Head of Customer Journey Experience Strategic Transformation

In a role in Product Development & Management, you'll oversee our entire product...

Location

United Kingdom , London; Northampton; Manchester

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Strategic mindset with the ability to translate complex problems into innovative solutions
Comfortable working with systems design
Expertise in business design, using design thinking skills to drive business strategy and approach
People leadership and coaching skills with strong experience of delivering customer-centred change
Ability to influence and manage stakeholders with experience of delivery in cross-functional, matrixed environments with multiple stakeholders
Commercial acumen, with an understanding of how excellent customer experience can drive strong business commercial outcomes
Expertise in customer journey mapping and understanding of design thinking methodologies
Expertise in customer data analysis, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development
Experience in driving and delivering transformative change
Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics

Job Responsibility

Lead and champion the development of the overarching, ambitious, customer experience strategy for BUK’s priority Customer Journeys
Lead cross-functional teams to identify and drive opportunities to be more customer centric in our approach to customer journeys
Be the catalyst for the reimagining of key end-to-end customer journeys that deliver exceptional and differentiated customer experiences
Design the end to end journey of a service to enable a user to complete their goals
Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping
Creation of intuitive and user-friendly interfaces for digital banking platforms and applications
Design and maintenance of visually appealing and consistent user interfaces
Creation of wireframes and interactive prototypes
Compliance to accessibility standards and guidelines
Monitoring of industry trends, design best practices, and emerging technologies

What we offer

Hybrid working
Structured approach to hybrid working with fixed 'anchor' days
Supportive and inclusive culture and environment
Focus on wellbeing
Big opportunities
The workplace of the future
Commitment to inclusion and opportunities
Flexible working arrangements can be discussed

Fulltime

Head of Product

Our client is an established, profitable enterprise SaaS company operating at th...

Location

United States , Calabasas

Salary:

140000.00 - 190000.00 USD / Year

80Twenty

Expiration Date

Until further notice

Requirements

10+ years of experience in product management or product leadership within a SaaS or enterprise software company
3-5+ years of experience leading product teams and directly managing product managers
Proven track record of owning and executing a full product roadmap, from strategic prioritization through delivery and commercialization
Enterprise B2B SaaS background required
Strong cross-functional experience collaborating with Engineering, Sales, Marketing, and customer-facing teams
Demonstrated ability to translate business objectives into product strategy and measurable outcomes
Data-driven approach to prioritization, with experience managing product analytics and KPIs
Deep understanding of agile product development methodologies
Experience influencing product packaging, positioning, and monetization strategies
Bachelor's degree required

Job Responsibility

Own and drive the full product vision, strategy, and roadmap in alignment with company growth objectives
Lead, mentor, and grow a product management team of six, establishing clear accountability and a culture of ownership and continuous improvement
Define product requirements and partner closely with Engineering and Design to deliver high-quality capabilities on a regular release cadence
Identify opportunities for new products, platform capabilities, and market expansion, with particular focus on UX, automation, and AI-driven enhancements
Partner with Sales and Customer Success on go-to-market strategy, packaging, positioning, and participation in key revenue cycles
Engage directly with enterprise customers and prospects to surface evolving needs and translate them into product investment decisions
Collaborate with the CTO on roadmap prioritization, resourcing, and delivery sequencing
Define and track product performance metrics including adoption, engagement, customer satisfaction, and contribution to net revenue retention
Lead the launch and commercialization of new capabilities from concept through market adoption
Maintain strong alignment between product strategy, platform scalability, and enterprise customer requirements

What we offer

Annual bonus target: 20% of base salary
Medical, dental, vision, chiropractic coverage
401K
PTO
Quarterly live event credits

Fulltime

Head of Product Propositions - B2C (Retail)

Collinson is the global, privately-owned company dedicated to helping the world ...

Location

United Kingdom , London

Salary:

Not provided

Collinson

Expiration Date

Until further notice

Requirements

Proven track record of leading B2C proposition strategies, preferably in industries such as retail, travel or other global direct-to-consumer products
Strong experience of consumer needs, pain points, and preferences, with the ability to design propositions that meet and exceed these expectations
Experience managing a cross-functional team and delivering consumer-focused products in a fast-paced, agile environment
Demonstrated ability to balance strategic vision with practical execution, ensuring propositions are both customer-centric and aligned with business goals
Excellent communication and relationship-building skills, with the ability to influence stakeholders, customers, and partners at all levels
Strong analytical mindset, with experience using data and KPIs to inform proposition decisions and optimise customer experience
Ability to manage competing priorities, lead complex projects, and deliver impactful propositions on time and within scope

Job Responsibility

Consumer audience: Develop a deep understanding of our current and potential target audience, working closely with the analytics and research teams, to understand consumer motivations, needs and opportunity size
Develop the product strategy for our B2C propositions, ensuring alignment with business objectives, consumer trends, and market needs
Lead the creation and prioritisation of the product roadmap, balancing long-term vision with short-term deliverables that deliver value to customers and drive business success
Drive innovation across the proposition lifecycle, from ideation through to market launch and iteration, by leading cross-functional teams including engineering, design, marketing, and commercial stakeholders
Ensure B2C propositions meet customer expectations while delivering seamless user experiences that align with brand values and business goals
Build and maintain strong relationships with key internal and external stakeholders to ensure the success of our B2C propositions and their competitiveness in the market
Act as a thought leader within the B2C space, staying informed on consumer behaviour, market trends, and technological advancements to ensure our propositions remain relevant and innovative
Define, measure and monitor key performance metrics and KPIs, using data to guide decisions and refine product and proposition offerings
Mentor, and develop a high-performing B2C propositions team, ensuring they have the resources, tools, and support needed to effectively execute the product strategy
Collaborate with other departments, including commercial, marketing, customer support, and operations, to ensure the success and continued improvement of propositions

Fulltime

Head of Product GTM

At Paymentology, we’re redefining what’s possible in the payments space. As the ...

Location

Salary:

Not provided

Paymentology

Expiration Date

Until further notice

Requirements

Strong experience in Product Go-To-Market, Product Marketing, or Commercial Strategy within B2B payments, fintech, SaaS, or platform businesses
Deep understanding of pricing strategies, value-based selling, and commercial models
Proven ability to operate and influence at senior leadership level across multiple functions
Strong analytical mindset with the ability to leverage CRM and pipeline data for decision-making
Experience working in complex, global, multi-product environments
Excellent communication skills with the ability to articulate complex propositions to diverse audiences including senior executives
Ability to balance strategic thinking with hands-on execution

Job Responsibility

Proposition & Solution Definition: Define ICP-led propositions and packaged solutions grounded in customer pain points and buying drivers
Clarify what sells as a standalone product, what attaches, and what should be bundled
Establish a clear, shared commercial language across Sales, Product, and Marketing
Product Commercialisation: Partner closely with Product leadership to translate roadmap and capabilities into sellable market offers
Bring market, customer, and sales insight into product commercialisation decisions
Act as the commercial counterpart to Product without owning the roadmap or delivery
Pricing & Commercial Context: Bring market and customer context into pricing discussions including competitive benchmarks, customer value, and willingness to pay
Collaborate with Product, Finance, Revenue Operations, and Legal to ensure pricing reflects value, margin, and commercial sustainability
Ensure pricing frameworks and rate cards are embedded and usable by Sales
Go-To-Market Execution & Sales Enablement: Own GTM definition for each product including positioning, ICP focus, value narrative, and pricing logic

Fulltime

Head of Product Marketing

Location

Salary:

Not provided

JUJUR

Expiration Date

Until further notice

Requirements

Fluent in English (C1), with strong proficiency in both written and spoken communication
10+ years of experience in Product Marketing, including at least 5 years in senior or global leadership roles within the iGaming industry
Proven track record of delivering successful marketing strategies across Slots, Live Casino, and Sportsbook
Strong understanding of the full product lifecycle, including acquisition, retention, and monetization strategies
Experience launching and scaling products across multiple international markets
Data-driven approach with the ability to interpret metrics and optimise performance
Excellent communication, storytelling, and stakeholder management skills
Demonstrated leadership experience managing distributed, multicultural teams
Bachelor’s or Master’s degree in Marketing, Business, or Product Management (MBA preferred)

Job Responsibility

Define and lead the global product marketing strategy across all iGaming verticals, ensuring alignment with business objectives
Partner with Product, Commercial, and Brand teams to develop compelling messaging, positioning, and high-impact GTM campaigns across international markets
Act as the subject matter expert across all product lines, with a strong understanding of player behavior, product mechanics, and underlying technology
Lead, mentor, and scale a high-performing global product marketing team
Design and implement a structured GTM framework to support new product launches and major updates
Leverage product analytics, customer insights, and market data to inform strategy and drive performance
Conduct competitive analysis to refine product positioning and support roadmap decisions
Ensure strong cross-functional alignment between Product, Marketing, and Operations teams globally

What we offer

Opportunity to shape global product marketing strategy within a leading iGaming environment
High-impact leadership role with exposure to international markets and senior stakeholders
Collaborative, fast-paced environment focused on innovation and growth
And many others!!!

Fulltime

Head of Product - Onsite & Distribution

We are looking for an experienced Head of Product to lead the product vision, st...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

8+ years of product management experience, with 5+ years in senior leadership roles
Degree in Engineering or any related discipline
Proven experience building and scaling consumer-facing digital platforms
Strong strategic mindset with the ability to translate vision into execution
Deep understanding of UX/UI, agile development, and data-driven product management
Strong experience with analytics and experimentation tools (GA4, Mixpanel, Amplitude, A/B testing platforms)
Exceptional leadership and stakeholder management skills
Entrepreneurial, hands-on mindset with a passion for building impactful products

Job Responsibility

Define and lead the long-term product vision and strategy for Fever’s onsite & distribution vertical, aligned with company goals and global growth plans
Own and evolve the product roadmap, balancing short-term execution with long-term innovation
Lead, mentor, and scale a high-performing product team, fostering ownership, impact, and continuous improvement
Partner closely with engineering, commercial, and operations leaders to ensure strong alignment and execution
Work with teams from other companies within the Fever Group, driving the integration of products, technologies, and capabilities from acquired companies into a unified platform
Participate in go-to-market sessions with business development leaders from different markets, to gather their perspective and win deals in other geographies
Use data, experimentation, and user research to optimize ticket purchase flows, event management tools, and fan experiences
Oversee A/B testing and experimentation to improve conversion, checkout, discovery, and on-site access
Translate customer and partner insights into actionable product initiatives with clear business impact
Track and communicate product KPIs, ensuring measurable outcomes and continuous optimization

What we offer

Lead a global, high-impact product initiative shaping the future of live experiences
Build products used by millions of fans, worldwide
Work with a talented, ambitious team in a fast-growing global company
Competitive compensation and performance-based incentives
Real ownership, real scale, real impact

Fulltime

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Head of Product Analytics, Customer Experience

Job Description

Job Responsibility

Requirements

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