Head of Product Analytics, Customer Experience Job at Adyen (San Francisco)

Head of Product Analytics, Customer Experience

Adyen seeks a leader for its product analytics team, focused on customer experie...

Location

United States , Chicago

Salary:

235000.00 - 317000.00 USD / Year

Adyen

Expiration Date

Until further notice

Requirements

8+ years of experience leading product analytics teams in consumer technology, fintech, or high-growth product organizations
Proven ability to bring structure and clarity to complex, decentralized analytics environments
Strong technical foundation, including fluency in SQL, experience with Python or similar scripting languages, and hands-on experience with experimentation frameworks (A/B testing, multi-arm bandit)
Comfortable operating in global, matrixed organizations where influence, alignment, and judgment are critical

Job Responsibility

Unify analytics into a coherent system
Create a shared definition of success
Make analytics a strategic decision driver
Operationalize experimentation at scale
Scale data quality and governance with platform complexity
Prepare the data foundation for AI-enabled experiences
Define and evolve Adyen’s product analytics strategy, frameworks, and tooling
Partner with Product, Data Engineering, and Commercial teams to align metrics with business outcomes and platform strategy
Define metrics to measure product performance, adoption, and customer impact across the lifecycle
Translate data, experimentation results, and customer signals into clear recommendations that influence product roadmaps and priorities

Fulltime

E-commerce Head of Product & Experience

At Hunkemöller, we are building a digital experience where every woman can disco...

Location

Netherlands , Hilversum

Salary:

Not provided

Hunkemöller

Expiration Date

Until further notice

Requirements

10+ years in digital product leadership within large international e-commerce or consumer-facing platforms (min. of 100 m EUR of demand sales)
Proven ability to define strategy and priorities from customer insight, data, and business value
Strong experience in product discovery, UX, experimentation, CRO, and analytics
Demonstrated ability to lead, mentor, and grow Product Managers and UX Designers
Experience in building teams and establishing ways of working
Track record of influencing senior leadership and the Board
Strong collaboration skills across UX, Engineering, Product Owners, and stakeholders
Excellent communication and influencing skills to align business, tech, and design around product vision
Passion for creating customer-centric digital experiences that deliver measurable impact

Job Responsibility

Define and own the digital product vision and priorities with your team
Translate insights, goals, and operational needs into high-impact initiatives with Product Managers
Lead product and experience discovery, research, and validation with your team
Connect customer problems to measurable business outcomes
Drive optimization through experimentation, CRO, and A/B testing
Embed customer-centric, product-led ways of working across E-commerce
Partner with Business Technology, Webshop team, Marketing, and Merchandising to ensure coherent end-to-end journeys
Set standards for UX quality, design systems, and brand-aligned experiences
Build, mentor, and grow the team, fostering a collaborative, high-performing culture
Influence senior stakeholders (incl. Board) on strategy and roadmap

Fulltime

Head of Customer Experience

Found is building tools that give self-employed people the security and peace of...

Location

United States , San Francisco; Seattle; Portland; New York

Salary:

150000.00 - 170000.00 USD / Year

Found

Expiration Date

Until further notice

Requirements

7+ years experience managing a customer support team in a start-up or technical environment
direct responsibility for hiring, training, and performance management
demonstrated ability to lead independently and adapt your management style to organizational and platform changes
experience with common customer support and analytics platforms
possess interest and/or experience with AI in relation to customer support
ability to effectively communicate with technical and non-technical partners, with specific experience in partnering with Engineering, Product, Design, and Risk
experience setting roadmaps for a customer experience organization
experience problem-solving in a fast-paced growth environment
a self-starter approach to learning
excellent written and verbal communication skills (with a focus on empathy and problem solving), both with customers and fellow employees

Job Responsibility

Partner with cross-functional stakeholders to influence the product roadmap and company-wide strategy
synthesize customer trends, collect product feedback, and find points of friction
coach managers to ensure their teams meet goals and are successful in their day-to-day work and beyond
monitor and define KPIs, OKRs, and operational work that keeps the team moving
define strategy for the CX organization
collaborate on internal processes, policies, documentation, and training that supports the overall team
support our customers by handling high-visibility internal and external escalations

What we offer

401K, FSA, and Commuter Benefits
paid parental leave (16 weeks)
comprehensive medical, dental, and vision benefits (100% covered for employees, 90% for dependents)
work anywhere (fully remote working supported)
meaningful equity
generous vacation policy

Fulltime

Head of Customer Experience

Estrid is an award-winning vegan razor and body care brand dedicated to reshapin...

Location

Sweden , Stockholm

Salary:

Not provided

Estrid

Expiration Date

Until further notice

Requirements

+3 years proven experience leading a Customer Experience team or customer-facing operations function at scale
A strong, people-first leadership style with the ability to coach, support, and hold high standards simultaneously, even without daily physical proximity
Solid operational and analytical skills, with a structured and systems-oriented approach to problem-solving
Confidence working with data, KPIs, and performance metrics to drive improvements
Excellent communication skills and experience collaborating cross-functionally in fast-moving organisations
The ability to stay calm, prioritise effectively, and make sound decisions in high-pressure situations
A curious, proactive mindset with a genuine desire to improve both customer journeys and agent experience
Hands-on experience with ticketing systems, automations, Help Centers, and AI tooling

Job Responsibility

Lead the CX organisation end-to-end, with ownership across people, performance, systems, and strategy
Lead, coach, and develop the full CX department, including direct management of full-time agents and the CX Team Lead, across distributed teams and partners
Own and continuously optimise the CX tech stack, including AI tools, ticketing systems, automations, and Help Center
Set clear goals, OKRs, and performance expectations, tracking results across efficiency, response times, QA, CSAT, and cost per ticket
Drive operational excellence by improving routines, workflows, and structures, using data to guide decisions and prioritisation across markets and locations
Recruit and onboard new CX team members, ensuring a structured, supportive, and high-quality start for every new joiner, regardless of location
Collect, analyse, and communicate customer insights, ensuring feedback actively informs Product, Marketing, Operations, and policy decisions

Fulltime

Head of Customer Journey Experience Strategic Transformation

In a role in Product Development & Management, you'll oversee our entire product...

Location

United Kingdom , London; Northampton; Manchester

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Strategic mindset with the ability to translate complex problems into innovative solutions
Comfortable working with systems design
Expertise in business design, using design thinking skills to drive business strategy and approach
People leadership and coaching skills with strong experience of delivering customer-centred change
Ability to influence and manage stakeholders with experience of delivery in cross-functional, matrixed environments with multiple stakeholders
Commercial acumen, with an understanding of how excellent customer experience can drive strong business commercial outcomes
Expertise in customer journey mapping and understanding of design thinking methodologies
Expertise in customer data analysis, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development
Experience in driving and delivering transformative change
Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics

Job Responsibility

Lead and champion the development of the overarching, ambitious, customer experience strategy for BUK’s priority Customer Journeys
Lead cross-functional teams to identify and drive opportunities to be more customer centric in our approach to customer journeys
Be the catalyst for the reimagining of key end-to-end customer journeys that deliver exceptional and differentiated customer experiences
Design the end to end journey of a service to enable a user to complete their goals
Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping
Creation of intuitive and user-friendly interfaces for digital banking platforms and applications
Design and maintenance of visually appealing and consistent user interfaces
Creation of wireframes and interactive prototypes
Compliance to accessibility standards and guidelines
Monitoring of industry trends, design best practices, and emerging technologies

What we offer

Hybrid working
Structured approach to hybrid working with fixed 'anchor' days
Supportive and inclusive culture and environment
Focus on wellbeing
Big opportunities
The workplace of the future
Commitment to inclusion and opportunities
Flexible working arrangements can be discussed

Fulltime

Head of Quality – Customer Reporting and Data Analytics

As Head of Quality – Customer Reporting and Data Analytics, your primary goal wi...

Location

United States , Miami, FL / Boston

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

10+ years of experience in data analytics, business intelligence, or data product management
At least 3 years in a leadership or head-of-function role
Proven experience delivering data or analytics products to enterprise customers, ideally in retail, AI, or SaaS environments
Deep understanding of data quality frameworks, reporting pipelines, and analytics visualization platforms (e.g., Tableau, Power BI, Looker, or similar)
Strong familiarity with data engineering workflows (ETL, data modeling, API integrations)
Experience leading cross-functional collaboration across product, engineering, and commercial teams
Exceptional analytical, strategic thinking, and communication skills
Knowledge of retail operations, shrinkage, and loss prevention analytics
Proven ability to build scalable reporting and analytics products from concept to market

Job Responsibility

Build and own the Customer Intelligence Product Line that delivers actionable insights derived from Everseen’s AI platform and integrated third-party data sources
Define and maintain data quality and reporting standards to ensure reliable, consistent, and accurate insights for all customer-facing analytics products
Collaborate cross-functionally with the Data & Intelligence, Engineering, Research, Operations, and Sales & Marketing teams
Champion quality and continuous improvement, ensuring data integrity, performance consistency, and adherence to regulatory or contractual data standards
Develop and manage KPIs for intelligence product adoption, customer satisfaction, and product quality
Partner with Sales and Customer Success to translate intelligence insights into customer value stories and revenue opportunities
Lead a small but growing team of data quality analysts, reporting specialists, and data product managers as the product line scales

Fulltime

Head of Product

Our client is an established, profitable enterprise SaaS company operating at th...

Location

United States , Calabasas

Salary:

140000.00 - 190000.00 USD / Year

80Twenty

Expiration Date

Until further notice

Requirements

10+ years of experience in product management or product leadership within a SaaS or enterprise software company
3-5+ years of experience leading product teams and directly managing product managers
Proven track record of owning and executing a full product roadmap, from strategic prioritization through delivery and commercialization
Enterprise B2B SaaS background required
Strong cross-functional experience collaborating with Engineering, Sales, Marketing, and customer-facing teams
Demonstrated ability to translate business objectives into product strategy and measurable outcomes
Data-driven approach to prioritization, with experience managing product analytics and KPIs
Deep understanding of agile product development methodologies
Experience influencing product packaging, positioning, and monetization strategies
Bachelor's degree required

Job Responsibility

Own and drive the full product vision, strategy, and roadmap in alignment with company growth objectives
Lead, mentor, and grow a product management team of six, establishing clear accountability and a culture of ownership and continuous improvement
Define product requirements and partner closely with Engineering and Design to deliver high-quality capabilities on a regular release cadence
Identify opportunities for new products, platform capabilities, and market expansion, with particular focus on UX, automation, and AI-driven enhancements
Partner with Sales and Customer Success on go-to-market strategy, packaging, positioning, and participation in key revenue cycles
Engage directly with enterprise customers and prospects to surface evolving needs and translate them into product investment decisions
Collaborate with the CTO on roadmap prioritization, resourcing, and delivery sequencing
Define and track product performance metrics including adoption, engagement, customer satisfaction, and contribution to net revenue retention
Lead the launch and commercialization of new capabilities from concept through market adoption
Maintain strong alignment between product strategy, platform scalability, and enterprise customer requirements

What we offer

Annual bonus target: 20% of base salary
Medical, dental, vision, chiropractic coverage
401K
PTO
Quarterly live event credits

Fulltime

Head of Product & Data

We are looking for an exceptional product leader to shape and drive the vision, ...

Location

United Kingdom , London

Salary:

Not provided

Selfridges

Expiration Date

July 01, 2026

Requirements

A strong product leader with experience defining strategy and leading product teams across complex, cross-functional domains
A proven coach and people leader, able to develop capability, create clarity and build high-performing teams in a matrixed organisation
Strong experience managing products through the full lifecycle, from discovery and business case through to delivery, launch, adoption and optimisation
Deep understanding of modern product management, including roadmap development, prioritisation, agile delivery, experimentation and outcome-based measurement
Experience of leading data teams and managing master data ensuring compliance and quality
Experience working across some or all of the following areas: digital product, retail or store technology, CRM, loyalty, clienteling, stock and inventory, data platforms, analytics or operational systems
Commercially minded and highly analytical, with confidence using data, insight and ROI to inform prioritisation and strategic decisions
Excellent stakeholder management, communication and influencing skills, with the ability to work effectively from executive level through to delivery teams
A natural collaborator with strong problem-solving skills, sound judgement and a passion for creating simple, effective and high-quality customer and colleague experiences
Able to operate strategically and tactically: setting direction, building strong teams, shaping demand and discovery, and guiding delivery from concept through to launch, adoption and continuous improvement

Job Responsibility

Define the vision, strategy, roadmap, goals and KPIs for the overall product and data portfolio, ensuring alignment with Selfridges’ wider business, customer and technology strategy
Lead product discovery and prioritisation across Digital, Stores, Customer CRM, Clienteling, Stock and Data, balancing customer needs, colleague needs, technical opportunity and commercial value
Build and lead a high-performing product management capability, coaching and developing talent while creating clarity on accountabilities, ways of working and decision-making
Partner closely with technology, UX, analytics and business leaders to shape initiatives, define epics and outcomes, and ensure delivery is focused on measurable impact
Champion the voice of the customer and internal user, using insight, data and research to inform priorities, improve experiences and simplify complex processes
Own portfolio trade-offs, demand shaping and investment prioritisation, ensuring resources are focused on the highest-value opportunities and that roadmaps remain realistic and outcome-led
Establish strong partnerships with Retail, Buying, Supply Chain, Customer, Marketing/CRM, Data and Operations teams to connect front-end customer journeys with back-end operational capability
Ensure robust product practices across backlog management, story definition, acceptance criteria, testing, UAT, release readiness, adoption and benefit realisation
Drive the evolution of customer and data capabilities, including CRM, loyalty, clienteling and enterprise data platforms, to enable better personalisation, decision-making and operational insight
Define and lead data strategy Develop and lead data governance processes and across the business, liasing with data owners and stewards to identify, manage and maintain data entities and their use across multiple stakeholder groups

What we offer

Competitive plus benefits

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