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Head of Private Bank Client Services

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Barclays

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Location:
Singapore , Singapore

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This is an exciting opportunity to join us as a Client Service Executive, Private Bank. You will be the first point of contact for our clients and responsible for creating a world class client experience. You are expected to communicate with clients in a confident, professional and knowledgeable manner. You will also liaise with both internal and external stakeholders to resolve queries and understand requirements in order to meet client needs. You will handle a wide variety of telephony calls and administration activities for clients covering every aspect of Barclays investment servicing and banking products. You will also develop the client relationship through the delivery of a consistently excellence and professional service. You must effectively manage your workload whilst adhering to strict regulations.

Job Responsibility:

  • Customer service to create excellent customer satisfaction and positively influence NPS (Net Promoter Scores), act as an ambassador for Barclays externally and internally, creating connections and growth for customers
  • Identification and maintenance of active performance management standards across the team
  • Day to day running of the business, using internal and external insights to develop an effective business plan
  • Market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities
  • Cultivation of a resolution culture where leaders and colleagues are customer advocates
  • Creation of an empowering environment, bringing together and supporting a community of colleagues
  • Operational performance of allocated sites and surrounding touchpoints
  • Creation of a culture which enables focus on building deeper relationships with customers and contribute to the overall success of Barclays
  • To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement
  • Lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources
  • Partner with other functions and business areas
  • Takes responsibility for end results of a team’s operational processing and activities
  • Escalate breaches of policies / procedure appropriately
  • Take responsibility for embedding new policies/ procedures
  • Advise and influence decision making within own area of expertise
  • Take ownership for managing risk and strengthening controls
  • Maintain and continually build an understanding of how own sub-function integrates with function
  • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function
  • Make evaluative judgements based on the analysis of factual information
  • Resolve problems by identifying and selecting solutions through the application of acquired technical experience
  • Guide and persuade team members and communicate complex / sensitive information
  • Act as contact point for stakeholders outside of the immediate function

Requirements:

  • Prior few years of client service experience in Private Banking serving UHNW individuals or experienced in customer service roles within any industry / sector with the ability to build rapport
  • Excellent attention to detail
  • Excellent command of English language with strong written and verbal communications skills
  • Able to negotiate and influence across a wide range of internal and external stakeholders
  • High level of computer literacy and able to interpret screen-based information whilst continuing a dialogue with clients
  • Good organisational skills and able manage time effectively
  • Adaptable to change in processes and procedures
What we offer:
  • Structured approach to hybrid working
  • Office designed to optimise well-being
  • Located in Marina Bay with convenient commute options, excellent views, and access to a range of amenities
  • Utilising cutting-edge technology to deploy eco-friendly facilities
  • A great city to live in
  • A vibrant community
  • Be you. Be valued. Belong.

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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