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Reporting to the Director of Technology and Innovation, the Head of Platforms is a new senior leadership role responsible for the strategic direction, ownership and lifecycle management of the firm’s core technology platforms and services, including DMS, CMS and the Microsoft environment. Working with IT peers, suppliers and business stakeholders, the role ensures platform services are managed holistically and provides leadership across platform engineering, software development, testing and AI-related capability. As a newly created role, it will help shape the team structure, capability and operating model needed to support the platform estate effectively.
Job Responsibility
Define and maintain platform strategy, standards, lifecycle plans and roadmaps for core platforms including DMS, CMS, Microsoft SharePoint and Power Platform, ensuring alignment with architecture, data, security and wider strategy
Own the platform estate, identifying priorities for optimisation, consolidation, modernisation, value realisation, risk and technical debt
Establish governance, including development and testing standards, code storage, version control, release disciplines and documentation
Work with Operations and Security to improve lifecycle management and documentation, resilience, performance, patching, configuration control, backup, recovery and platform health
Ensure platform changes are integrated, supportable and aligned to enterprise standards throughout the SDLC
Lead software development and testing capability, embedding quality practices and standards
Support assessment, adoption and governance of AI-related platforms, tooling and capabilities
Work with stakeholders, IT leadership and service teams to understand priorities, shape roadmaps and communicate direction, threats and opportunities
Maintain relationships with key suppliers and partners, working with Operations to drive service performance
Build and mature platform capability, including team structure, service ownership, governance, tooling, automation and operational documentation
Lead and develop platform, development, testing and AI-related teams
Requirements
Senior platforms or enterprise technology leadership experience, ideally in legal or professional services
Track record of owning platform strategy, service improvement, lifecycle management and roadmap delivery
Experience leading software development, both on-shore and off-shore, testing and AI-related teams
Strong understanding of enterprise legal platforms, AI, cloud and SaaS environments and how they are governed and supported at scale
Experience with Microsoft SharePoint, Power Platform, Microsoft 365, Azure and Microsoft Entra, with a focus on standardisation and improved user experience
Strong understanding of software engineering lifecycle disciplines, including source control, testing, release controls and documentation
Good understanding of security, risk, resilience and compliance considerations relevant to platform ownership
Practical experience working within ISO 27001 and CyberEssentials+ aligned environments
Excellent stakeholder management and communication skills, with the ability to explain complex matters clearly to technical and non-technical audiences
Credibility to influence senior stakeholders, challenge constructively and drive alignment
Strategic, structured, pragmatic and outcome-focused
Collaborative, credible and committed to continuous improvement