Head of Platforms and Digital Services, Citi

Citi

Location:
Australia, Sydney

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Head of Platforms and Digital Services for Australia & New Zealand, responsible for leading the digital strategy for the Services business, driving consistency and progress across key areas including Platforms, Onboarding, Data, and the Global Billing System. This role involves leading the development and commercialization of the digital product suite and spearheading digital transformation initiatives.

Job Responsibility:

Lead the Australia & New Zealand Platform and Data Services team
Develop and articulate a 3-5 year product strategy and execution roadmap
Champion a world-class product development culture
Define, develop, and execute AI/ML use cases
Drive customer segmentation, product positioning, pricing, and marketing strategies
Execute the strategic digital roadmap
Act as the voice of the customer
Monitor current market and industry trends
Partner with global, cluster and country product managers
Develop products with attractive and sustainable P&Ls
Steer strategic initiatives and commercialize Citi's Platforms and Data services
Appropriately assess risk in all business decisions
Ensure compliance with applicable laws, rules, and regulations
Attract, motivate, and retain top talent

Requirements:

10+ years' experience with 5+ years relevant product management experience as a head
Background in banking products
Experience working with external clients
Previous experience in client service operations a plus
Excellent verbal, digital, and written communication skills
Strong presentation skills
Proven experience launching products to market
Experience in successful implementation of large, customer experience projects
Demonstrated ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work
Passion for the customer and their experience
Intellectual curiosity, analytical and conceptual thinker
Excellent analytical, interpretive, and problem-solving skills
Proven track record of bringing diverse groups and perspectives to work against a common goal
Demonstrated people management skills
Process Management knowledge
Ability to collaborate and clearly communicate with senior members
Project Management skills with experience leading large cross functional initiatives
Proven track record as change agent
Self-aware with ability to adapt to various situations
Bachelor's/University degree
Master's degree preferred

Nice to have:

Previous experience in client service operations
Master's degree

Additional Information:

Job Posted:
September 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Head of Platforms and Digital Services