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Head Of Platform Measurement

United States, New York Employment contract 128700.00 - 232300.00 USD / Year · Job Posted June 29, 2026
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Job Responsibility

  • Develop and maintain a comprehensive customer experience measurement framework using quantitative and qualitative metrics to guide organizational strategy
  • Analyze customer data to identify trends and provide actionable insights that support improvements in processes, service, and technology
  • Monitor and evaluate the impact of customer experience initiatives, refining strategies to ensure ongoing enhancement of customer satisfaction
  • Lead and mentor a team to achieve performance goals and foster a collaborative environment focused on growth and development
  • Collaborate with cross-functional partners and senior leadership to align customer experience strategies with organizational objectives
  • Also responsible for other duties/projects as assigned by business management as needed

Requirements

  • Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent
  • 4-7 years Proven experience in service strategy development, customer experience, or related roles
  • 2-4 years Strong leadership experience with the ability to lead and inspire cross-functional teams
  • 2-4 years Comprehensive understanding and experience in customer service dynamics, operational processes, and industry best practices
  • Business Process Design
  • Cross-Functional Project Management
  • Customer Experience Design
  • Customer Experience Management
  • Customer Experience Metrics
  • Data Analysis
  • Leadership
  • Stakeholder Management
  • Strategic Thinking
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • competitive base salary and compensation package
  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • free money coaches
  • medical insurance
  • dental insurance
  • vision insurance
  • flexible spending account
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • commuter and transit programs

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