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This is a pivotal, organisation wide leadership role reporting directly to the Managing Director. The Head of People will take ownership of recruitment, HR, learning & development, and performance management, ensuring these functions operate cohesively and effectively across all branches. This is a newly created, central leadership role within a premium home care provider.
Job Responsibility:
Lead and coordinate recruitment across all branches
Manage and develop branch-based recruitment teams
Improve time-to-hire, candidate experience, and onboarding processes
Implement a more centralised and strategic recruitment model
Oversee and support the L&D function
Ensure training is aligned with wider organisational goals
Drive consistency and quality across all branches
Introduce structured performance and supervision frameworks
Support performance management of the central support team
Lead a full refresh of HR policies, procedures, and contracts
Oversee HR operations with support from internal resource
Ensure compliance and consistency across the organisation
Develop and drive employee engagement strategies
Strengthen organisational culture across multiple locations
Improve retention and overall employee experience
Align all people functions into a cohesive, centralised structure
Act as the central link between HR, recruitment, L&D, and operations
Requirements:
HR qualification (CIPD or equivalent)
Strong generalist HR background, including policy and process development
Experience in recruitment and workforce planning
Ability to operate across multiple functions in a growing organisation
Strong stakeholder management and influencing skills