This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are seeking an experienced and values‑driven Head of People (Support Services and Projects) to lead and deliver a forward‑thinking people strategy across our Support Services and group subsidiaries. This is a pivotal senior leadership role, operating at a strategic and operational level, partnering closely with Executive and Senior Leaders to enable organisational growth, transformation, and a high‑performance, people‑centred culture. You will play a critical role in ensuring our structures, leadership capability, and people practices are aligned with our strategic ambitions and values.
Job Responsibility:
Lead the development and delivery of the people strategy for Support Services and group subsidiaries, aligned to organisational goals and values
Act as a strategic business partner to the CFO, CPO, CQRO, CIO, Executive Team and Senior Leadership Team
Prepare and present reports on people strategy, risk, and performance to the Board and relevant committees
Own and lead the organisational approach to job design, including job design interviews, role profiling, evaluation, and benchmarking
Design and review operating models and organisational structures to improve performance, clarity, and service delivery
Lead performance management and talent management strategies across Support Services
Design and deliver complex organisational change initiatives, including restructures, TUPE, mergers and acquisitions, and integration activity
Lead people impact analysis, risk identification, and mitigation across change programmes
Champion effective communication, engagement, and continuous improvement through periods of change
Develop and deliver leadership and management capability programmes, coaching and development interventions
Coach and support senior leaders and managers to enhance leadership effectiveness, decision‑making, and team performance
Lead, motivate, and develop high‑performing people teams, setting clear expectations and driving continuous improvement
Provide expert advice on complex disciplinary, grievance, and organisational disputes, including mediation where appropriate
Lead people risk management across regions, ensuring compliance with legal, regulatory, contractual, and organisational requirements
Work closely with Shared Services, ER, and legal colleagues to manage risk and ensure best practice
Monitor and report on people budgets, workforce metrics, and KPIs, identifying trends, risks, and opportunities
Ensure effective use of resources and delivery against agreed plans and budgets
Requirements:
Relevant degree in HR, CIPD Level 7, or equivalent senior‑level experience
Extensive experience in a senior HR or People Business Partner role with strategic responsibility
Proven track record of leading people strategy, organisational design, and large‑scale change
Experience of mergers and acquisitions, including due diligence, TUPE, transfer, and integration
Significant experience coaching and influencing senior leaders
Strong background in people risk management, employee relations, and change leadership
Strategic thinking with the ability to translate vision into practical delivery
Exceptional relationship‑building and stakeholder‑influencing skills
Strong analytical capability, using workforce data to drive insight and action
Confident change leader with the courage to challenge and make difficult decisions
Excellent problem‑solving skills in complex, fast‑moving environments
High integrity and professionalism, acting as a role model for our values
Resilient, adaptable, and comfortable with ambiguity
Empathetic, collaborative, and people‑centred
Proactive, improvement‑focused, and accountable for outcomes
What we offer:
Flexibility: You can work your 37.5 hours over 4 days and enjoy a long weekend, or split the hours over 5 days to accommodate your other commitments
Pension: contributory pension scheme
retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app
Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund