Head of People Services Job at International Financial Group Ltd (Douglas)

Head of People & Culture

Are you an experienced and strategic Head of People & HR to lead the people func...

Location

United Kingdom , Dudley

Salary:

45000.00 - 60000.00 GBP / Month

Douglas Scott

Expiration Date

Until further notice

Requirements

Senior HR leadership experience, ideally in legal or professional services
Strong knowledge of UK employment law and HR best practice
Track record of influencing at senior level and managing change effectively
CIPD Level 7 (or equivalent experience) with strong interpersonal and coaching skills
A strategic thinker with a hands-on, pragmatic approach

Job Responsibility

Lead and execute a people-first HR strategy aligned with the firm’s business goals
Advise senior leadership on talent, culture, organisational design, and change management
Oversee recruitment, retention, performance management, and employee development
Champion DEI, wellbeing, employee engagement, and a collaborative firm-wide culture
Ensure compliance with HR policies, employment law, and relevant regulatory standards
Use HR data and analytics to support continuous improvement and strategic decisions

Fulltime

Head of Infrastructure Services

We are currently recruiting for an experienced Head of Infrastructure Services t...

Location

United Kingdom , London

Salary:

Not provided

Transact

Expiration Date

Until further notice

Requirements

Minimum of 5 years financial services experience
Strong people manager
Managed an infrastructure team within a financial services environment
Experience establishing and delivering automated monitoring and response environments
Experience managing and delivering change into all aspects of on-prem and cloud-based infrastructure services – Network, voice, server, OS, virtual, database, app delivery, windows/linux OS, Azure, 365, firewalls, etc.
Experience delivering security change work – PAM, Perimeter controls, zero trust, IPS, XDR services, etc.
Ability to interact confidently at all levels
Comfortable being hands on whilst having managerial oversight
Driven, passionate, and personable
Genuine commitment to supporting and developing others

Job Responsibility

Development and delivery of Infrastructure Strategy
Operational running of the Infrastructure environment
People management of the infrastructure team
Owner of all app and capability services delivered from the infrastructure space (finance, OR, Risk, Audit, strategy, operations, lifecycle management, continuous improvement, vendor management, stakeholder management, etc.)
Part of the Technology Management leadership and responsible for supporting development of Technology Strategy, Technology people development across the business
To support and enable the programme management team in delivery of all change work
To embed a mindset of risk management across all services and to ensure that all aspects of risk is appropriately managed and mitigated
Support the development of appropriate governance and process to drive all aspects of Technology forward
To ensure that all aspects of Infrastructure services are designed and run to meet architecture standards which include scalable, efficient, resilient by design
To establish appropriate measurements across all aspects of infrastructure (people, tech and governance) to drive continuous improvement

What we offer

Company discretionary bonus
Excellent pension contributions
Attractive staff share scheme
BUPA health insurance
Buying and selling of annual leave
Sponsorship of relevant professional qualifications

Fulltime

Head of Customer Service

Are you ready to lead a Customer Service team undergoing a major transformation ...

Location

Spain , Madrid

Salary:

Not provided

AUTO1 Group

Expiration Date

Until further notice

Requirements

Degree in Business Administration, Economics, or related fields
MBA or complementary training is a plus
Experience leading large teams (20+ people) in Customer Service, After-Sales, or similarly complex environments
Strong continuous-improvement mentality, strategic approach, and results orientation
Experience managing third-party agreements, negotiations, and KPI tracking
Excellent analytical, organizational, and strategic planning skills
Experience in process automation and managing complex operational workflows
Knowledge of Freshdesk, Twilio, and the Google Workspace environment (Sheets, Drive, Analytics)
Experience with data visualization and reporting tools (Tableau, Redash)
C1 level of English (spoken and written)

Job Responsibility

Lead and develop a large and diverse team, promoting collaboration, proactivity, and a customer-centric mindset
Manage relationships and contracts with workshop networks, negotiating rates and overseeing KPIs and incident resolution
Oversee analytics and reporting across all areas, proposing improvements to optimize efficiency and quality
Coordinate Inbound and Outbound Customer Service operations through channels such as Freshdesk and Twilio
Manage online reputation (Trustpilot, Google My Business) and implement continuous improvement initiatives
Lead the Documentations team, ensuring efficient and risk-free vehicle transfer processes to the final customer
Drive process automation to reduce handling time and enhance overall customer experience

What we offer

Permanent contract and competitive compensation package, with real opportunities for growth based on performance
Flexible compensation options
A dynamic and diverse international environment within a fast-growing company
Access to continuous training through Auto1 Academy and biannual performance evaluations

Head of Customer Service - Global

As we scale across Southeast Asia and beyond, Cogoport’s mission is to transform...

Location

Singapore , Singapore

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

MBA from a reputed institution (Bachelor’s in Business or Engineering preferred)
10+ years in service leadership roles across customer operations, success, or support
At least 3 years in logistics, freight forwarding, or international supply chain experience (preferred)
Deep knowledge of CX design, service operations, and contact center management
Lean Six Sigma Black Belt certification preferred
strong track record of process optimization
Visionary yet execution-driven — someone who can scale from 0 to 1, then 1 to 100
Strong communicator, people leader, and cross-functional collaborator
Empathy-first mindset paired with data-driven decision-making

Job Responsibility

Own the strategy and execution of the entire Customer Service function across Southeast Asia
Build and lead a high-performing team spanning Booking Desk, Documentation Control, and Escalation Management
Set and improve KPIs including CSAT, NPS, First Response Time, Resolution SLA, and Retention Rate
Implement Lean, Six Sigma, and automation best practices to remove inefficiencies and scale effortlessly
Drive cross-functional initiatives with Product, Ops, Tech, and Sales to ensure end-to-end customer satisfaction
Create structured escalation management and issue resolution frameworks with internal and external stakeholders
Monitor VOC (Voice of Customer) insights and use them to refine playbooks, process flows, and journey maps
Represent Customer Success in leadership meetings and proactively drive product/process improvements based on service feedback

What we offer

A leadership seat to design and scale customer service across Southeast Asia
Access to digital customer experience tooling and automation infrastructure
A global team culture that values experimentation, empathy, and ownership
Fast-paced environment with autonomy to build and lead from the front
A chance to transform how customers experience global logistics — and build a legendary service organisation

Fulltime

Head of People & Culture

Are you an experienced and strategic Head of People & HR to lead the people func...

Location

United Kingdom , Dudley

Salary:

45000.00 - 60000.00 GBP / Year

Douglas Scott

Expiration Date

Until further notice

Requirements

Senior HR leadership experience, ideally in legal or professional services
Strong knowledge of UK employment law and HR best practice
Track record of influencing at senior level and managing change effectively
CIPD Level 7 (or equivalent experience) with strong interpersonal and coaching skills
A strategic thinker with a hands-on, pragmatic approach

Job Responsibility

Lead and execute a people-first HR strategy aligned with the firm’s business goals
Advise senior leadership on talent, culture, organisational design, and change management
Oversee recruitment, retention, performance management, and employee development
Champion DEI, wellbeing, employee engagement, and a collaborative firm-wide culture
Ensure compliance with HR policies, employment law, and relevant regulatory standards
Use HR data and analytics to support continuous improvement and strategic decisions

Fulltime

Business Office Head

The Business Office Head within Investor Services Operations at Citi Service Cen...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

English and Polish are a must
5-7 years of relevant experience, preferably in the Financial Services environment
Knowledge of Fund and Custody Products desired
Demonstrable ability to interact with senior management
Strong numerical, logical and analytical skills
Good organizational skills with the ability to work under pressure and prioritize
Effective communication skills
Positive and dynamic attitude to work

Job Responsibility

Act as a primary liaison between the Investor Services Poland Site Head and the broader management team
Provide comprehensive support for communications, monitoring, reporting, people strategy
Develop and maintain standard presentation materials
Assist the Global Business Office with critical activities such as headcount activity tracking and analysis
Oversee the administration & executive support and training teams
Coordinate the production of all necessary submissions for the business review decks
Participate in and influence management discussions
Lead the business communications strategy
Manage and address ad-hoc queries from senior management

What we offer

Competitive salary connected with annual salary review and discretionary annual performance bonus
Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
Hybrid model of work
Flexible working hours
Working in a friendly, dynamic, supportive and diverse environment
Structured onboarding process and extensive training offering
Unlimited development opportunities within Citi global network
Exposure to a wide range of internal stakeholders as well as to senior management

Fulltime

Senior Vice President Compliance Risk Management Head

Citi’s Global Legal Affairs and Compliance (GLAC) empowers and protects Citi by ...

Location

Taiwan , Taipei

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Expertise of Compliance laws, rules, regulations, risks and typologies
Excellent written, verbal and analytical skills
Must be a self-starter, flexible, innovative and adaptive
Highly motivated, strong attention to detail, team oriented, organized
Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
Ability to work collaboratively with regional and global partners in other functional units
ability to navigate a complex organization
to influence and lead people across cultures at a senior level
Experience in managing regulatory exams and relationships with examiners, auditors, etc.
Awareness of regulatory requirements including local and US laws, international and industry standards

Job Responsibility

Designing, developing, delivering and maintaining best-in-class Compliance programs, policies and practices for ICRM
Translates ICRM strategy and goals across Citi’s clients, products and geographies in a succinct and clear manner
provide direction and guidance on the programs
Managing a team or multiple teams of Compliance professionals
Responsible for hiring, compensation, performance appraisals, staff development, training, etc.
Serving as a subject matter expert on Citi’s Compliance programs
Provides expert guidance on function/business/product regulations on a real-time basis to manage compliance risk
Staying abreast of relevant changes to rules/regulations and other industry news including regulatory findings
Overseeing the monitoring and identification of regulatory developments, including enforcement actions, and new laws, regulations, rules, and interpretations or guidance relating to the supported function/business/product
Analysing and scoping the impact of new and complex regulatory developments across senior function/business/product, including cross-border impact

What we offer

We’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future

Fulltime

HR Controller HR Hub Lead

The HR Controller/HR Hub Lead role at NTT DATA involves overseeing HR financial ...

Location

Romania , Bucharest

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Degree in business administration, business informatics, or a comparable qualification
Several years of professional experience in HR controlling
Very good knowledge of SAP (HCM, SuccessFactors) or a comparable HR information system
User knowledge in SAP BI and SAC is an advantage
Proficient in MS Office, especially Excel and PowerPoint
Willing to take over added responsibilities as Hub Lead and manage the People Services team
Analytical, independent, structured and solution-oriented way of thinking and working
Team player
Communicative, resilient, and keep a cool and clear head even during peak times
German and English skills are fluent in both written and spoken form

Job Responsibility

As HR Controller (70%): Provide standard reports for different target groups using HR reporting tools
Define and calculate HR-related KPIs (e.g., employee headcount, new hires, attrition)
Create ad-hoc queries for different target groups (e.g. management, departments, committees, works council)
Continuously develop the reporting and increase the level of automation
Determine absences, flextime balances and vacation provisions
Calculate salary increase budgets and severance payments, early retirement, and partial retirement as well as simulating pension entitlements
Set up new cost centers and positions and implementing cost center changes as well as creating migration balances
Be involved in the review of new system extensions and changes
As HR Hub Lead (30%): Manage the daily operations of the People Services team
Ensure efficient delivery of HR administrative tasks, employee queries and compliance

What we offer

Comprehensive, locally competitive benefits package

Head of People Services

International Financial Group Ltd

Location:
Isle of Man , Douglas

Category:
Human Resources

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 11, 2026

Expiration:
April 24, 2026

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Head of People Services

International Financial Group Ltd

Location:Isle of Man , Douglas

Category:Human Resources

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 11, 2026

Expiration:April 24, 2026

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Location:
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Category:
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Contract Type:
Not provided

Job Posted:
April 11, 2026

Expiration:
April 24, 2026