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Migrant Help Logo Migrant Help · Human Resources

Head of People Operations

United Kingdom, Dover Employment contract 55000.00 GBP / Year · Job Posted June 09, 2026
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Job Description

Part of the People & Culture team, the Head of People Operations is a new and exciting role at Migrant Help. You will be responsible for leading and delivering efficient, compliant, and high quality people related operational services across the organisation. The role provides management oversight of Operations, Payroll and People Systems and Employee Relations. A key part of the role will be managing the overseeing the provision of high-quality advice, guidance, and coaching to managers across the People & Culture function. This includes the management of complex employee relations matters such as disciplinary and grievance cases, appeals and organisational restructures.

Job Responsibility

  • Lead the end to end delivery of people operational services, delivering against established SLA, including employee lifecycle activities - onboarding, employee changes and exits
  • Ensure People policies, processes, and procedures are consistently applied and continuously improved
  • Oversee all case management, ensuring timely, compliant, and risk‑aware resolution of employee relations matters
  • Act as the senior operational escalation point for complex or high risk people issues
  • Oversee and optimise People systems (e.g. PeopleHR, payroll system, Perkbox)
  • Ensure accuracy, integrity, and effective use of people data
  • Led on production of high‑quality people metrics, dashboards, People tasks and insights to support workforce planning, decision‑making and compliance
  • Ensure compliance with GDPR and data protection standards
  • Maintain and develop People policies aligned to employment law and organisational values
  • Ensure compliance with UK employment legislation and organisational contractual obligations
  • Monitor and manage relevant People related risk
  • Provide operational oversight of payroll and benefits administration, working closely with Finance and external providers
  • Ensure accurate, timely payroll delivery and effective issue resolution
  • Act as the senior operational escalation point for payroll related issues
  • Lead, coach, and develop the People teams under their line management, fostering a culture of accountability and continuous improvement
  • Manage capacity, performance, and capability across the teams
  • Embed service excellence and customer‑focused behaviours
  • Contribute to the development of People & Culture strategies, overseeing relevant implementation
  • Partner closely with Head of Talent & Culture and People & Culture Partner to ensure alignment between operational delivery and strategic priorities
  • Build effective relationships with senior leaders, managers, support service departments and external providers
  • Act as a trusted operational advisor to leaders on People process, policy, and risk
  • Promote a Great Place to Work through fair policy application and effective coaching and support for managers and employees
  • Identify opportunities to streamline, automate, and improve People processes
  • Lead People operational aspects of organisational change, restructures, and TUPE activity where required

Requirements

  • Demonstrable experience of managing an HR/People & Culture team(s) to successfully delivering against an SLA in a regulated environment
  • Strong working knowledge of UK employment law with demonstrable experience of confidently and competently advising on employee relations issues
  • Experience of identifying, managing and mitigating organisational risk arising from people issues across the employee life cycle
  • Proven people management and leadership capability
  • Ability to interact with and influence various levels of people across the organisation
  • Excellent active listening with ability to process and share information effectively

What we offer

  • Our working week is 35 hours per week offering flexibility and work life balance
  • Enhanced family friendly provisions
  • Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata)
  • Option to buy or sell up to 5 days of annual leave
  • Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions
  • Wellbeing support
  • Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme
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