Head of Payments Governance, Citi

Citi

Location:
United States, Charlotte ▼
O'Fallon

Category:
Banking

Contract Type:
Employment contract

Salary:

134960.00 - 202440.00 USD / Year

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Job Description:

Head of Payments Governance role includes process enhancements, automation, operational risk management, managing control processes, and supporting compliance efforts in Citi's Payments Governance team.

Job Responsibility:

Proactively drive process enhancements and automation across USRB Payments to support improved controls, risk mitigation and prevention
Build strong partnership with the Controls team to support from a Business perspective the Managers Control Self-Assessment (MCA) program
Act as a liaison with controls team and CTU to further develop automated monitoring
Take ownership to identify, analyze, and assess potential risks, ensuring timely identification and remediation of significant control issues and operational events
Manage the design, development, and implementation of controls for Payments in support of Managers Control Self-Assessment (MCA) program
Assess the effectiveness of existing controls, identifying areas for improvement, and executing necessary changes
Collaborate with payment product managers to help them understand control processes, become effective control owners, and identify potential areas for improvement
Support/represent unit head in performing the responsibilities that comes with: Process Ownership (driving simplification and risk reduction & quality of linkages – EUC, Issues, DCRM, etc.)
Data Domain Ownership (centralized point for requirements, controls, execution, and reporting)
FMI Council
Support preparation of Regulatory Materials
Lead 3rd Party Oversight for Payments and ensure appropriate governance documentation (internal MOU / Network contracts/ etc.)
Centralization of governance (e.g.: NAC Approvals / AML NPA , etc.) for the department
Drive/Support issue remediation
and timely closure/validations with Internal Audit
Support fronting Internal Audits and Exams
Provides leadership and direction to a small team of individual contributors
Support the proper engagement from all lines of defense in the Payments Quarterly Governance Forum.

Requirements:

10+ years of experience in operational risk management or other control-related functions in the financial services industry
Ability to identify, measure, and manage risks and controls
Ability to clearly articulate a business unit’s function, priorities, controls, and the impact issues have on business
Ability to see the big pictures with high attention to critical details
Comprehensive knowledge of Citi’s businesses and functions and their risk profiles
Deep understanding of Citi’s Policies, Standards, and Procedures
Developing new ideas and improving current processes to proactively mitigate risks
A passion for process excellence and quality of product
Expert knowledge in the development and execution for controls
Expert understanding of compliance laws, rules, regulations, and best practices
Strong leadership, decision-making, and problem-solving skills
Strong analytical skills to evaluate complex risk and control activities and processes
Strong sense of accountability and ownership, with strong results orientation
Demonstrated ability to prioritize and drive results with a high sense of urgency
Excellent communication skills
ability to engage and inspire across stakeholder groups.

What we offer:

Medical, dental & vision coverage
401(k)
Life, accident & disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave) and paid holidays
Discretionary and formulaic incentive and retention awards.

Additional Information:

Job Posted:
November 29, 2025

Expiration:
December 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Head of Payments Governance

Citi

Location:United States, Charlotte ▼O'Fallon

Category:Banking

Contract Type:Employment contract