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We are seeking a Head of Payments & Fraud to own and optimize our global payment infrastructure. This individual will ensure that our wallet and cashier deliver a seamless, efficient, and localized payment experience for every market we serve. You will continuously analyze current payment options, identify new payment providers and methods per region, and collaborate cross-functionally with Product and Engineering to deliver the best possible user experience.
Job Responsibility:
Embed robust transaction controls, approval frameworks, and risk safeguards across all payment flows
Lead relationships with banks, payment service providers, stablecoin issuers, OTC desks, and liquidity partners
Optimize on/off-ramping, FX management, and cross-border payment efficiency
Ensure redundancy and resilience across all payment corridors
Oversee treasury operations across digital assets and fiat balances, ensuring optimal capital allocation and liquidity positioning
Implement strategies to minimize slippage, reduce market exposure, and improve conversion efficiency
Monitor asset concentration, counterparty risk, and operational liquidity in real time
Establish best-in-class governance across treasury and payments, including multi-party controls and access management
Ensure embedded compliance standards across KYC, AML, sanctions screening, and financial reporting
Maintain audit-ready processes suitable for institutional counterparties and regulatory oversight
Own the end-to-end payments fraud strategy across crypto and fiat rails, including deposit abuse, chargebacks, bonus exploitation, mule accounts, and withdrawal fraud
Design and implement a risk-based controls framework covering transaction monitoring, velocity rules, behavioral analytics, and dynamic risk scoring
Establish approval tiers and enhanced due diligence processes for high-value or high-risk transactions
Oversee chargeback management, dispute handling, and loss mitigation strategies across PSPs and banking partners
Partner with Compliance and Data teams to integrate AML, sanctions screening, and fraud detection into a unified risk architecture
Build reporting dashboards to track fraud rates, loss ratios, false positives, and operational leakage
Continuously optimize fraud controls to balance player experience with risk mitigation and cost efficiency
Requirements:
5+ years’ experience in payments, fintech, or e-commerce (iGaming, crypto, or high-volume online transactions preferred)
Strong understanding of global and local payment systems (cards, e-wallets, APMs, open banking, crypto, etc.)
Experience working directly with PSPs, acquirers, and payment gateway integrations
Solid grasp of user experience and conversion optimization principles related to payment flows
Analytical mindset with the ability to translate data into actionable insights and measurable improvements
Excellent collaboration skills and ability to communicate effectively with technical and non-technical stakeholders
Nice to have:
Experience in the iGaming, crypto, or financial services industry
Working knowledge of payment metrics tracking and BI tools (e.g., Tableau)
Understanding of web and mobile UX patterns for payment flows