Head of Pastoral Care, HammondCare

HammondCare

Location:
Australia, Blue Mountains ▼
Central Coast NSW
Darlinghurst

Category:
Health and Beauty

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role of Head of Pastoral Care – Residential works closely with the Residential Pastoral Care Managers (PCMs) to lead and support the provision and development of pastoral care in HammondCare residential service locations. This is a permanent part-time role working 4 days per week with hybrid working options. This role involves supervision directly and indirectly of a team across multiple locations within NSW, and in Melbourne and Adelaide and will require travel. Access to a car and an Australian driver’s licence is a requirement. We are flexible if you are living in Sydney or Melbourne.

Job Responsibility:

Manage & Educate staff
Build a culture that models and empowers all staff to work within HC’s Mission in Action to achieve our purpose of improving quality of life for people in our care
Ensure Pastoral Care Managers and their direct reports have completed relevant training and compliance activities, and are supported to extend their skills in meeting the emotional and spiritual needs and goals of residents, including those living with dementia
Provide managerial supervision to, and act as a key support of Pastoral Care Managers (and Pastoral Care Coordinators as required), and act as a role model for staff and as an advocate for the HammondCare Mission, Motivation, and Mission In Action
Work with PC Managers to identify development goals of PC staff
In consultation with the General Manager Pastoral Care and Volunteer Services, ensure staffing levels for PC in Residential are established and maintained through recruitment and orientation to relevant services and facilities
Service Delivery
Collaborate with Residential Leaders to ensure the delivery of personalised pastoral care to people and their families at key times during residents’ journey, from admission and settling in the residential community, through changes and deterioration, to the end of life, and afterwards
Share pastoral expertise and coach staff and volunteers within HC Residential to meet the emotional and spiritual needs of residents and their families, through personalised individual engagement and meaningful group activities such as Chapel services and Carer Support groups
Ensure residents of different faiths are supported as desired by appropriate clergy/faith representatives
Oversee the management of the Pastoral Care Volunteer teams in Residential facilities, including encouraging strategies for building the teams of PC volunteers
Clarify, define and oversee the implementation of PC processes, procedures and quality improvement projects that facilitate better service delivery
Develop and implement strategies to utilise technology (new and emerging) to support increased PC service delivery
Stakeholder Engagement
Foster strategic connections with key stakeholders such as Residential GM, Operations Managers, Residential Managers, and other key senior Managers within Residential, QSR and Enabling Services
Attend Residential Leadership meetings (at behest of GM) and be an active contributor to discussions, projects and outcomes
Liaise with and consult key stakeholders regarding new and existing opportunities for PC service delivery
Continuous Improvement
The quality of Pastoral Care services delivered internally, through external religious leaders and by volunteers is monitored
A Continuous Improvement Plan is developed in collaboration with the General Manager Pastoral Care
Issues identified in ‘Quality Control’ processes are acted on and rectified
Commitment to individual and team objectives is nurtured in Pastoral Care Managers

Requirements:

Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action
Strong personal and active Christian faith and church involvement
Significant Pastoral Care experience, preferably managing a team of pastoral care staff and/or volunteers
Demonstrated ability to manage and motivate people and to develop an effective team
A high level thinker with excellent attention to detail and analytical skills, with the ability to balance both strategic and operational initiatives
Ability to work independently and as part of a team
Exceptional relationship building skills
Strong written, oral and interpersonal communication skills, with strong presentation/ public speaking and report writing skills
Strong conflict resolution, negotiation and problem-solving skills
Strong planning and organising skills
A current driver’s licence and safe driving record. Willingness to travel between Hammond Care’s sites and services

Nice to have:

Ordination or accreditation as a minister in a recognised Christian denomination
Bachelor Degree level training in discipline relevant to Pastoral Care
Experience of operating effectively in a multi-site environment
Practical experience in a people-management or leadership role including recruiting, selecting & onboarding staff
Strong administrative and computer skills - intermediate with Microsoft Office
A strong attitude of service and can demonstrate flexibility, creativity and initiative in their approach to work

What we offer:

NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
Additional leave purchase options and 14 weeks paid parental leave
Flexible working options, including hybrid arrangements
Discounts on everyday products and services
Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
Free independent, confidential counselling services, wellbeing resources and webinars available through our Employee Assistance Program (EAP) for you and your family
Health & Wellbeing programmes
Reward & Recognition programmes
Referral bonuses
Career and professional development opportunities

Additional Information:

Job Posted:
July 04, 2025

Employment Type:

Parttime

Work Type:

Hybrid work

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Head of Pastoral Care