Head of Outsourced Services

• Create and maintain the business proposition for a business processing service, including the service outline, SLAs, benefits and pricing that can be used in tenders
• Participate in the bid review process to ensure the right services are included in any new or cross sell opportunities with customers
• Manage quotes and invoices for customers wishing to use the BP team services
• Meet with the customer during implementation to explain the service to be provided and how updates will work after launch
• Work with our implementation team on new projects wherever there is impact or cross over with business processing teams to ensure the project goes smoothly and teams are ready to pick up the work at go live
• Ensure there is a clear contract of work and expectation for each customer who uses the service
• Deal with escalations or complex issues that the team are unable to handle
• Use data to drive continuous process improvement, looking for ways to be more cost efficient in line with company goals
• Understand and manage income and cost of the department, constantly looking for ways to improve the bottom line

• Proven experience in business process outsourcing
• Strong understanding of outsourcing strategies, processes, and best practices
• Excellent negotiation and contract management skills
• Ability to analyze data, identify trends, and drive process improvement
• Strong leadership, communication, and decision-making skills
• Knowledge of regulatory requirements and industry standards
• Experience in managing risks and resolving issues
• Experience of working in public/private parking sector would be advantageous

Experience of working in public/private parking sector